We booked this property through GLOBAL LUXURY SUITES AT DOWNTOWN PHOENIX. Stayed from May 14th to the 19th. We flew from Austin, TX, we were delayed arriving into Phoenix and came in around a little after midnight and we had texted and called this company to let them know. And before we landed, they responded by both phone and on the booking. com messenger.
They send you some information talking to you about the stratis app and how you should get on the wifi and log in - however there is no information speaking to how the status of the app should change to state "within range," or something similar when you get close. For us, the app never changed from being completely greyed out, which meant it wasn't online and or registered online for us to even be able to connect to the wifi to check in.
ON TOP OF THAT, there was nobody was at the desk to help us, no personnel were on the property from this company to assist.
For over 1 hour after landing we were stuck outside trying to call this company and trying to get help. When we did get on the phone with some lady, she was rude and kept saying "well, this has never happened before, it's not our fault you cannot connect on the wifi to get in the building." We asked her why the app wasn't working, she couldn't get the app to restart or to reboot to get online, and at the end all she said was "Well I'm sorry, we can't do anything else from here, you will just have to weight until morning."
Mind you, it's already almost 1am and we were tired, she didn't offer any further help, any accommodations or any other assistance at all to two women traveling late at night in a downtown city. I stated " so we are just supposed to spend hundreds of dollars for some other hotel because you cannot help us? and she said sorry but whatever you have to do." It was the single rudest interaction I have ever had with a hotel establishment and company and I will never forget it. I completely suggest that if you use this company, have extra money with you if you're going to be delayed and land late at one of their locations and try to arrive during the day.
The only reason we got in, was because the tenants at this location were very kind and helpful. I cannot stand how this company treated us and everyone should know. Book at your own risk. Also, while the establishment was okay, the room was subpar, and the a/c unit did not work completely. One star review for GLOBAL LUXURY SUITES and this location for not having any accessibility and mediocre rooms for the amount of money paid. read more