Zero integrity, horrible customer service, unethical, disorganized, and look out for hidden fees.
I had to call five times to not only schedule appointment for jump, but also confirm it. The person who answered the phone, Dawn, would offer to call back and never did. I called back to make sure everything was set and in order before making the long drive with my group.
Finally confirmed (again) that voucher for static can be used for tandem just as I was first told when scheduling: that I could switch the static for the tandem without a problem, so it was a straight switch given that the full price for both is similar (static $209 and tandem $215). I also confirmed the time and number of people in my group. We get there, only to be told that I had to pay the difference between the voucher ($125) and the full price for tandem ($215) even though she acknowledged that she gave me wrong info on the phone. She proceeds to inform me that the voucher is only good for the static and that the deal doesn't apply to the tandem. Essentially, they make a "mistake", acknowledge the "mistake" and still want me to pay for the "mistake." They refused to write off $80 despite the fact that I pointed out to them that I brought them $1300 worth of business that day, with friends who came because of me and who paid full price in addition to photos and video packages.
They were counting of the fact that I had already driven 2.5 hours to get there and had all my friends already signed up and told me that "I'd want to experience this, so to just go ahead and pay the difference." My other option was to get a refund offered to me by the owner after the front desk person felt she wasn't getting thru to me. A refund offer would have been nice BEFORE I showed up, not after a 2.5 hours trip. Had I known what kind of people I was dealing with, I would have gladly taken a refund, and not had my friends go there. A refund at that point meant driving 5 hours for nothing. A complete disregard for my time.
This felt like a bait and switch and I told them that. Only then, I am given an ultimatum: $30 off or get a refund and told to take my time to think about it. Gee, thanks! If they had told me that I needed to pay extra, I would have come in anyway, knowing exactly what to expect. At the end of the day, it wasn't about the difference I had to pay, it is the fact that I got the wrong information from them and they refused to honor what they told me and handled the entire situation very poorly. I would have still gone ahead and done the tandem at full price if they had been clear and upfront with their fees and tried the static line another time as I still plan to do (DEFINITELY NOT at Skydive Toledo). They have no integrity and are not trustworthy.
Note that you will be charged a 3% card processing fee without any notification. Nothing on the website states that. You will NOT be told before or after they charge you that fee. You are not given the option to pay with cash beforehand either. Only if you look at your receipt and ask, will you be told what this fee is (as it is not itemized on the receipt) and given the option to get a refund on your card and pay cash if you don't want to pay the fee - with no cash machine on location. Everyone in my group experienced this. Again, if you knew this beforehand, you get to make the decision to bring cash or WILLINGLY pay the fee.
Also, you are not allowed to get a copy of the legally binding document you sign before you jump. Owner says that their lawyer advised against giving a copy to customer. Dawn their front desk person (apparently also a legal expert) explains that this is "their" contract, so they don't have to give it to anyone! She was extremely rude, and stormed off at one point like a 2-year old throwing a tantrum and spent the rest of the time, my group was there, sulking. Even the skydiving instructors stayed away from her to not have to deal with her.
Skydiving instructors, on the other hand, were professional, hung out with our group most of the time, they were super friendly, laid back and funny. I would recommend jumping with the instructors if they work anywhere else. My experience with the jump itself was OK.
Overall, I would NOT recommend this place to anyone, NOR would I be a repeat customer. read more