recently purchased an XLE RAV4 2025. pleased with the service from our sales manager was kind…read moreand considerate we were dealt with very well very kind. Staff have no if you're looking for a vehicle in the future, I would definitely recommend City Ford Edmonton.

We have gone to Ford dealership for about 20 years and we keep coming back…read more We just bought a Ford Maverick with Tremer package. It is an amazing vehicle. They worked hard to get us approved for the loan. They were very kind and polite and went out of their way to fully support us. This is how all businesses need to be.

Started a deal in August with these guys, deal was completed aug 7. Since then my life has went to…read morehell. They have yet to pay out my trade in loan(170 plus days) and I am currently struggling to pay 2 loans. They lied about accessories that I was charged for, its been hell. My family has been torn apart by these criminals. I was told Cam was let go for the way he treated me, this too was a lie. Its been weeks of "it will be fixed today"....170 days of lies and excuses. Another customer had reached out to me and are fighting the same battle. Over 700 tests, 250 phone calls, 3-4 different staff members-Cam,Zach, Lamar, and Cash...all liars. I have recorded calls, texts and emails as proof. Not to mention creditors and repo businesses looking for my old loan payment and now my old side by side. Also denied owners contact info or any clue who the actual manager is. I was told one bad review from some guy up north won't hurt them, that was low. Mention of me being first nation was hinted at. So disrespectful. Latest excuses are way too many to mention. I highly recommend not using K and O. carsonbeaulieu@hotmail.com for proof of these claims I make. Anybody know what I should do? Or know a good lawyer? Edit: my old finance company can't even get answers.

I bought a 2023 Corvette from Ko, it was one of the owners car. Now 1 year later I went to sell it…read morebut couldn't because they never paid off the lien they took on the car. Now I'm looking at the car being repo but still having to pay off my loan. They are a bunch of criminals

garbage! they also go sell vehicles under the business name Smart Start Auto Inc and its been…read morenothing but problems with this company. The first vehicle they sold us never showed up (still have the bill of sale toI) so they asked us to come pick up another vehicle. we drove over 12 hours away to pick it up. Then when we go to register and insure it are told the bill of sale doesn't match the current registration. Basically, they sold us a vehicle they didn't even own.

amazing service, great support and very friendly staff, very easy to pawn or sell items and great…read moreplace in general

as soon as I walked in I was greeted, friendly service. I was helped right away with the item I was…read morelooking for. I would recommend this store to any future customers.

I recently purchased a 2015 Ram 3500 diesel truck from this company just over 2 months ago. I drove…read moreit for a couple weeks to find that it had a coolant leak which had to be filled every 3-5 days roughly. After the 3rd week I found that while pulling a trailer it had a massive lack of power. I brought it in to a local diesel company in Lethbridge to get it diagnosed. They came back with a list of items worth nearly $12000. This list included a new turbo replacement, head gasket replacement with new new ARP studs, head testing, custom programming for the head and an EGR reroute and delete. I passed this quote onto the Insta Auto Sales GM and he didn't want to pay for it all and said it wasn't necessary to do all this work. He then made an effort to get the truck back to Edmonton to diagnose it himself through his own shop. He came back with a turbo replacement and a coolant level sensor replacement. He did these repairs and after weeks of waiting finally got the truck back to me in Lethbridge. I picked it up and took it out for a test drive pulling my trailer to find out that there was still a massive power loss on the highway and a coolant leak again. I contacted him to let him know and all he could tell me was: "You will have to get the truck to a diesel mechanic to asses what the issue is. I did all I can last repair even picked it up and dropped it off 7 hours away. You have unlimited km unlimited Claims for 5k each time for 2 years warranty you will have to go this route with it. Get it diagnosed and we can go their" I told him I was tired of wasting my time on this truck and needing to bring it in for diagnosing and repairs in such a short time of owning it, his next response was: "I understand your frustration. However we did a large repair out of good faith and tried to ease the inconvenience the first time around. However this is a 9 year old diesel truck that you have put over 3,000 kms on after purchasing. You have extended warranty for this reason the truck was in good operational condition when it was delivered back to you & we can't verify its use after the fact. Again have a diesel shop diagnose the issue." I took the truck into Diesel Tech in Lethbridge and had them diagnose it for the 2nd time. While waiting for this diagoses, I call Assurant(the company that deals with the aftermarket I purchased for almost $3000). I found out that there was an existing claim made on the turbo replacement. I told the guy I never put in for a claim and later found out that the Insta Auto Sales GM had put in a claim through my own warranty to replace that turbo without my consent. He was also trying to get me to sign off on the invoice for the work being complete so that he could get his reimbursement through my warranty. All this and he told me he got this truck fixed out of good faith. I have messaged him over and over again to ask about rectifying these issues and he continues to ignore me about it. They came back with a Cylinder Head Gasket leak, coolant in my oil, low fuel pressure caused by either a leak down on injectors or a high pressure pump failure as well as the fuel housing that was installed is stripped and they cannot get it off without damaging it. This would mean replacing it as well, this quote has come out to somewhere in the vicinity of $20000 just to get this truck back to where it needs to be for it to run properly. I would recommend not using this company to purchase any vehicles through because they will ultimately leave you to fend for yourself.

I contacted Insta Auto about getting a new truck. I spoke with Anthony he was great we picked out a…read moretruck and he gave the price of 21800 for my trade a bit lower because of the accident it had he also stated that he got this approved by his manager which I have all in text message. So I get the truck mileage was supposed to be 48k but it's 55k I contact Anthony he's apologetic and says that he could reimburse me 1200$ for the difference in kms. Fast forward a week later I get a call from.the GM named Doug Greenslade he calls me with an attitude saying he won't be providing any reimbursement and Anthony doesn't work there anymore. I told him Anthony said he approved with the GM (Doug). He says "your trade in had an accident" I said yes I was upfront about that and I have all the text thats Anthony said YOU approved then he tried to pretend he didn't know about the accident and that was why he wouldn't reimburse me. So whatever nothing I can do with this man I said fine just send me the new paperwork with the correct mileage I didn't tell him what the truck had when it arrived 7k more then advertised but, he magically knew the exact number when he sent me the paperwork. He said they would pay off the trade in at the AGREED price 21800 weeks later I call the bank and they said they paid off 21200! Doug Greenslade is a an absolute crook . STAY FAR AWAY FROM.THIS PLACE.

Stay away from these guys.. I asked why the Ad says Approved when the Bank says no and I am not…read moreable to get approved? The person looking after the messenger account came back...Einstein said , Stupidity is doing the same thing over & over ,& expecting a different result ....call me ,lets see wat we can do different Dewey 780-222-7530 I took this too imply I am Stupid... This is absolutely... Ridiculous... I will be pursuing this and spreading the word around...

stay away they waste your time running around to find a bank to get your approved. they are a…read moremiddle man , not an actual bank or credit union