The service was good here they have great customer service and great employees had a fun experience.

This place is just ok but honestly, if your kids are younger, I'd recommend urban air in Valpo or going to Smileys, or strikes and spares. I'ts mostly all trampoline and not much else. The obstacle course is trampoline underneath and my 5 year old was too small to be able to enjoy any of it. They did have an area that was just for little ones. We all jumped into the foam pit but all struggled to get out. They're so deep and there's nothing solid underneath to stand on plus no ladder to get out. I was pretty much having a panic attack while in there. Going in the foam pit you have a very high chance that the foam blocks will rip off your socks as well. Also they're picky about what kind of grippy socks you have. We have several pairs of grippy socks from several different jump places and a person stopped us to check. She was like "are those our socks" Sorry but I'm not buying yet another pair when all grippy socks are the same. It was extremely crowded there. I think they should adjust their max capacity. It was just ok but for the price, I think we will go elsewhere. It was a bogo deal so I'm glad we didn't pay full price. read more

The sign in process was absolutely hell. Our party had a handicapped person and they refused to accommodate. The young lady at the front desk had an attitude and all they thought to do after the shit they put us through was give us some fucking churros. they had kids running the entire place that didn't know what the hell they were doing and looked lost asf. And on top of that, there were kids all over the place who can't find their parents and no one is able to help them. The bathrooms were gross as well. read more

Looking for a great trampoline park? A place to take the kids on a bad weather day, or just a weekend outing to burn off some energy? Look no further, Sky Zone is where you want to go. We were in town for a weekend away with friends and were a bit hampered by poor weather a majority of the time. After stumbling across this place we made the 40 min trek and were very pleased! No only does this place have several different options for trampolines: a "room" for littles-only, one for bigs-only, a dodge ball court, a foam pit, a mini Ninja Warrior course, and even a warped wall. This place really has it all and they do a great job of "policing" the different areas to make sure everyone is having the most fun possible. After sampling everything our time was quickly up, which is the only downside to the whole place (timed entry and stay). But it makes sense as the last thing you want is over-crowding. I can't recommend this place enough for all that they offer. It's a really fun time for all ages! read more

This was a great activity for me and my 4 year old. Tons of fun. I recommend this place for sure. Amazing. read more

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This place is a complete crapshoot. It was really nice when they first opened but quickly went downhill after COVID. It's unsanitary, unsafe, unkept & unsupervised. I've discovered the only safe time to come with smaller children is a random weekday during the school year when you know school is in session and unfortunately that's not possible once your kids are school age. I highly suggest not bringing your children to this germ infested, dangerous place. read more

We have visited several times and always have to wait at the check in counter for an employee to show up to check us in. The facility itself could use some updating and a lot of the equipment seems run down and dirty. read more

Skyzones Membership renewal policy is a complete joke. When you go to click cancel and believe you are finished it reroutes you to another page to explain why you cancelled. Well my wife didnt realize that. So a month later i got auto charged for 3 kids. They will not refund me. WHAT A SCAM. read more

Very out of control.. no supervision.. kids running wild .. fighting, knocking over the little kids.. just crazy!

Well... they were understaffed but most of the employees were polite and kind. The equipment was in working order. The problem we had came down to their concessions. They had the prices and product on a display. Went to order, and all the prices were double the advertised price. I get that things change, but when you have an advertised price and then won't honor them... it's poor service. Probably poor training... the young lady that was the manager had no idea what to say. It is unlawful to have an advertised price and then charge more. Needless to say I chose not to pay the double prices out of principle. Please train your managers to understand how service works. read more

My kids enjoy this place . It's a joke that if you go on line , fill out the waiver, pre pay get your tickets, and any other items prior to arriving. Once you arrive you wait in a long line. 20 minutes x 3 kids = $20 to wait in line then they scan and hand you 3 wristbands. The owners must not care about customer service at all. Or they are idiots. This problem has a simple solution. Let's see if they can figure it out? read more

My wife signed up for a monthly family membership and made several attempts to cancel after the first month. In person, by email, over the phone. Several months later they're still fraudulently charging my debit card. Sure it's a fun place until they decide to keep helping themselves to your money for a service you cancelled and subsequently didn't use because you though it was cancelled, as it should have been. Trash business ethics. read more

Sky Zone Trampoline Park - Terrible customer service, fraud - Trampoline Parks Near Me - Mishawaka, Indiana

Kids love the place, but its dirty. Workers could careless about anything. Clearly lack of management.

The kids love this place! Was there today and it was great at first but I'm gonna guess they surpass fire code real quick!! So so very crowded and at one point and for a very long time the main jump area had no one staffing it. I sat there and watched as there was clearly too many kids in the area but also no employees in the area. Overall my son had a good time but there was way too many people in the building. read more

my son's party was a disaster! i had 16 guest which came with 3 pizzas & 3 pitchers of drinks. upon check in, i added 3 more pizzas & they order was supposedly placed right when we got there at 2pm. my guest started their jump time, once we entered the party room for the last hour, that's where the nightmare occurred. 16 hungry guests & only 2 pizzas/2 pitchers of drinks were brought. after waiting. i had to go search & find the 2 hostess that were assigned to the party. i was told that she was waiting for the rest of the pizza before bringing refills. we will not book here again! read more

I threw my sons 7Th birthday party here last weekend. I chose skyzone because he enjoys it there and they won me over with the "host" that would do everything for you. So I could actually ENJOY my son, the guests, and the party. I paid for the mega package. It came to about 380$. 10 guests. 1hr private room. 2 pizzas. 2 sodas. Cups. Return passes. Socks. Decorations. And a host. First off. The organization and staff was ridiculous. There was nobody at the counter the enter time. My guests had no wrists bands. So we basically were just jumping. We had to go behind the counter to get our own socks. Only 3. Of my guests were even checked in. And it was after check in time when I arrived at 7. Didn't get checked in or anything until almost 8. We had to grab a cart ourselves and put our stuff on it. We also didn't get a bucket for our shoes. After I got everything for my guests we began jumping. After our 2 hour jump time I began asking when we could have our room. No one could answer my question or even knew were my stuff was. When I finally figured out where everything was they had gotten my party mixed with somebody else's. I brought my own decorations which I was told they would put up. They did not. I had to decorate my whole party while 2 hosts watched and then left. I was brought the wrong pizzas. And the wrong sodas. The host never came back. After my guests began to leave I realized we weren't given the cups or return passes or birthday shirt.... They took a while but finally brought me the things. AFTER All my first were gone. I asked what I was suppose to do.. they laughed and said "go find them later and give them to them" it was a school party... Complete waist of money. Disappointed. Didn't get to spend time with my son. It was awful. DO NOT RECOMMEND. read more

skyzone is the best place to go with kids and teens and you can jump and eat and play arcade games and run your energy out. read more

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Attended a party and the guest weren't assisted for check in right away causing delays and lost jumping time then when we got to the part room the dedicated host was no where to be found and by the time she arrived the kids were already done eating and parents served drinks and food. Pizza was cold and drink had no taste almost as if they were served hours in advance. The host started tossing set aside food purchased from the snack bar and didn't care when we mentioned those weren't trash. Rude and very u attentive host horrible service. My child requested a party here but after the interaction I will take my business elsewhere. There's no such thing as Dedicated party host for all your needs during the event and the alleged hour for room time was cut short not with the money! read more

Overpriced. Unhelpful incompetent staff and the rules are too strict for what you're paying

Had lots of fun with the kids, the only bad part of the trip was the amount of people in there. Seemed way too packed for a place that follows COVID rules read more

This place is pretty fun. A fun way to burn calories. There is a age group for this. They will tell you what the age group on the TV. This age group will effect where you go for ultimate dodgeball and jumping. Although, if your wearing glasses they will say "Take them off or wear these goggles." Which if you have to wear glasses of course go for the goggles. But, beware! The goggles fog up if your sweating. The prices are expensive for parties like $150 or more for 10 jumpers and the birthday person gets a gift card and a shirt. Plus pizza. "This place is fun! But it's expensive!" read more

Sky Zone Trampoline Park - Entrance - Trampoline Parks Near Me - Mishawaka, Indiana

We came in tonight for a birthday party and was impressed with the customer service. Shaya was so attentive and friendly. She went above and beyond for everyone in our party. You can tell she truly enjoys her job! So a extra big thank you to her! This was our first experiences Sky Zone and now we will highly recommend it. read more

Lots of fun stuff to do. Staff is super friendly. Highly recommend to anyone that wants to have fun and burn off some energy.

My daughter had a birthday party here on Saturday. The lady at the birthday check in counter was very rude and not accommodating. She made it seem like our party was a burden to her and her day and she didn't want to help. Mind you we've never been here and she walked away and we had to find her outside to make sure we could even begin our jump time because we had no idea how the whole thing worked. The gentleman that assisted with our party room was nice and apologetic for the mistake that happened with our room. When we got there we had none of our drinks we ordered and only 2 of our 4 Pizzas. Then another one was brought in and I informed him we were still missing one. The Pizza was undercooked and caused people to get sick. Sadly, due to this I will never book another party here in the future. As far as the lady working the counter hopefully she gets a better customer service voice and demeanor because that is no way to treat customers and that will cause alot of your customers not to come back. read more

This is a nice place for kids to burn off some pent up energy. The name sky zone suites the place since there's a lot of activities that require jumping and moving around. Just about all of the place has blow up floors made for bouncing and jumping. What I like is that adults can also play as well and jump with their kids here. The place has kind of a sweaty body smell to it but that's too be expected with people burning up energy and jumping around. There's enough jumping and bouncing at this place that you can get a good workout. Overall this is a nice alternative to taking kids to the park and a great way to burn some energy with the family. read more

Took the kids here on Mother's Day and they loved it. It's a small trampoline park compared to others we've been to. The employees are amazing here! They're so good with all the kids and very helpful. The place was clean, not over crowded and we had a good time. Will definitely go back. read more

I would like to speak with someone regarding TERRIBLE customer service at this location. Briefly we waiting in line for 15-20 min to purchase tickets tonight. That is totally ok. The problem is That one of your sales associates went to the back of the Line and invited kids that were with the kid in front of us to cut us in line. I told them that they needed to go to the end and wait their turn like everyone else. They indicated that the sales associate told them they did not have to because they were with a group. The man that was with the kid was mortified. Well I had a group to but everybody has to pay their turn line and invited kids that were with the kid in front of us to cut us in line. I told them that they needed to go to the end and wait their turn like everyone else. They indicated that the sales associate told them they did not have to because they were with a group. Well I had a group to but everybody has to wait their turn.  When I got up to our associate, autumn, I asked to speak to a manager because quite frankly to your staff is very rude.  Here comes Sarah. It was obvious that she didn't want to hear this and most definitely definitely did NOTHING about it. She actually cut me off and said well do you want to take care of this now?  Really Sara yes I want you to take care of this now. She said no she meant pay so my kids could jump. So as I am paying autumn is hiding behind Sara and then comes Chloe. She is at the register next to us and putting her nose into the situation. Still unresolved. As I was leaving and I turned away Sara says to autumn don't worry about her. Again lack of professionalism and rude.  This is your manager?  So I turned back around and told Sara it is a big deal and I would be contacting her management. I cannot believe the rudeness of the employees here. Guess that's why there are only three stars on yelp!  I am sure the old adage the customer is "right" has gone by the wayside and employees being rude to customers, disrespectful while waiting and not caring about how people feel is the way this company runs. read more

My grandaughter had her 13th birthday with her friends at this location. It was great! They called a few days before to confirm and make sure all the plans were in place. The kids had a fun time jumping. Our server, Coco was a delight! She attended our every need and I was able to enjoy the party! The pizza was good and hot, the pitches of soda were kept full. It was wonderful! read more

They let mom's bounce free on mothers day!! It was fun, I bounced for a little while until tired and then just sat back and watched my kids. The place was really clean and well kept up. They had the regular trampoline area, a foam pit, basketball, and dodgeball. A little something for everyone. We tried them all! read more

It was a random friday when I came to this Skyzone place. I decided I did not enjoy the music being played. Therefore I decided to ask the "DJ" to play a song that would make my experience better. I asked this Marshall kid to play "Welcome to the Black Parade" by My Chemical Romance. He proceeded to look at my lover and I strange and then he said "OK after a couple songs I'll play it." I was so excited for my song to play. My lover and I then sat on a bench until the song played but guess what. EFFING MARSHALL never played MY EFFING SONG. He lied to me and I feel offended. How can someone like that call themselves a "DJ" oh wait they CAN't. I cannot get over this it has been a while and it still hurts. Stuff like that aint gon fly wit me. Marshall best never see me on da streets cuz he bout to get these hands. All in all my experience was good, but that Marshall kid... naw boo. read more

Fun for all ages. Trampolines, basketball,foam pit and dodge ball. Great for family fun and exercise on cold days. We like the ladder that goes over the foam pit the best. Employees are friendly and maintain order. Place is clean. Prices are reasonable. read more

The sky zone was one of the poorest ran sky zones I have been to, the let teenagers play dodgeball with younger kids with no restrictions. I reported what they were doing they just looked at me and walked away. I could say more, but I believe I would not give this even a one star how badly my child was hurt and my children react to the place. read more

Lots of fun for kids of all ages. Staff very friendly and helpful. Had an issue and was givin lots of help and coupons for next visit. Will definitely come back. But I will make sure I have reservations next time and recommend doing so and filling out waiver on line. read more

Had my daughter's birthday here and it was very organized and put together. I could actually relax and watch my daughter enjoy her day. It's expensive but worth the money. You do have to buy their food, but the pizza was actually not bad. I would definitely do a party here again. read more

The kids had a great time (and an awesome way to burn calories for them too) Facility was clean and the staff seemed to enjoy themselves around the kids. read more

Young staff at door were more interested in talking to each other than helping the customers coming in the door. I asked twice which long line I needed to go to, was told twice the ticket line. I waited 10-15 minutes to get to ticket counter Only to be told I had to fill out waivers first, in the other line. I had to go get in waiver line and then back in ticket line... Another 20 minutes of waiting. Manager, Blake, was not helpful in our frustration. We could not buy tickets online as the server was down. I don't understand why there are two lines if the waiver is that important, and they pride themselves in no paper, I would think they could figure a way to do one line. If you can't buy and fill your waiver out online, I would avoid. We left without jumping, did not have a fun experience and the kids were disappointed. read more

At the foam pit there was this worker named Tony and he was great he is going into radiology and paid his mother's bills and he should get a raise!!! read more

Went here to try and spend time with my little brother and cousin. Can't do half of the activities with them because of age restrictions. Cool. Cool. read more

Took my twin six year olds and found out that they separate everything by age. The problem is we found out after we paid .they did refund our money but we were trying do something together. It looked fun . but they are missing the bigger picture. Families want to do stuff together not separate. I like to do things with my kids not just watch the play. This Will not be on our agenda the next night we plan a night out. read more

The Dodge ball had adults playing with 7 and 8 year old children throwing the ball as hard as they could. I seen 2 kids hurt while we were there. I will not return until this nonsense is stopped. We had pizza that was cold and was shuffled out of the party room very quickly. read more