My son loves it here, specifically jumping into the foam from the diving board…read more It's worth a membership if you are going to go more than 1x a month. It's $10 for an adult to go without a membership. The memberships are for 1 adult and 1 child so if you get one your partner cannot share that membership. It's well managed, there are food options and we came here for a kiddo birthday and it was so fun, thy provide food with the party options. You get 2 hours to jump and they call you to leave by the color of your bracelet over the intercom.

We have come here before for a birthday party and had a great time. We recently visited on a Sunday…read morefun day with a few family friends. Signing the waiver is pretty easy, you can do so on your phone. They have socks for purchase but we had our own from the previous visit. They have plenty of lockers and cubby's to store your shoes, outer wear etc. The kids enjoyed the trampoline park & the arcade. There is a $30 minimum for warm food to be delivered. I ordered a 14" pizza from Salerno's and some fries to meet that threshold. The food was pretty good. I at first thought it was too much for my small group but we (or I) managed to finish it all. They have some beverages and snacks you can order in the meantime. There's plenty of space for adults or those not participating to sit and I saw quite a few people on their laptops working and even reading. Overall, the kids definitely had fun.

An amazing time was had!…read more Not as young as I used to be but I STILL enjoyed running, jumping, falling and laughing with my oldest grand-baby. Nice clean space for the little ones to be free and have some good clean fun. She ordered cheese pizza but wanted to continue jumping. She claimed to be thirsty but continued to jump and play. Her only break was for the bathroom then it was back to jumping. My grand baby had such s good time that she was sad to go. Of course, being the AWESOME grandma that I am, I promised to bring her back. Lol. I asked her if she was tired or sleepy, she told me no. Wasn't in the car for five minutes and she was knocked out.

I don't like writing reviews, but I feel compelled to warn others about my experience with Sky Zone…read moreOrland Park. Their handling of billing and customer service is beyond unacceptable. Like many others have reported, I was repeatedly overcharged despite canceling my membership. They continued to bill me unauthorized charges totaling $100 over two months. I made multiple attempts to contact them--calling several times only to be met with a full voicemail box, and sending emails that were completely ignored. There was zero effort to acknowledge or rectify the situation. At this point, this is not just an oversight--it feels like outright theft. The complete lack of response from their management makes it clear that this is either negligence or intentional. Businesses that operate this way should not be allowed to continue taking advantage of customers. I strongly advise against doing business with them. There are plenty of reputable alternatives in the area that actually respect their customers. I am disputing the charges with my bank and keeping an eye on other reports of similar issues. If this pattern continues, legal action, including a potential class-action lawsuit, may be necessary. Consumers deserve better than this. Edit - Response to their response 02/26/25 Your response is a generic, copy-paste reply that does not acknowledge the specific issues raised. The fact that multiple customers have reported the same billing problems, and yet your only resolution is to push us through another delayed email process, speaks volumes about your business practices. I've already attempted to resolve this through calls and emails that were ignored. Furthermore, the image of the "Business Owner" on your profile appears misleading, as research suggests a different individual actually owns this location. Really you are race swapping identities? You all are hardcore. If a company cannot even be transparent about its leadership, uses race swapping tactics, how can customers trust it to handle their money fairly? Is my research wrong here? See attached screen shot from 02/25/25. Based on your response I more strongly then ever advise against doing business with them.

Kid loves it. Can burn plenty of energy in so much time. Staff was friendly and attentive. Stations…read moreweren't overly crowded

Came here for a birthday party on a Saturday afternoon. The Mama hosting the party was all…read morestressed out as she thought they booked a private room for the party but Altitude advised otherwise. It was a huge party too, about 20 kids + their parents so it was pretty chaotic from the start. With it being winter and everyone having gigantic coats on, the space to move around and maneuver within the party area was pretty tight! But I guess all that comes with the territory and for those with kids, it's pretty much expected. Took my daughter to the trampoline area and the place is huge with different areas to jump in and run around. It's a lot of kids and I don't believe there were enough workers to supervise all of the individual areas. It's easy to lose your kid here, especially if they are small and under 10 years old. So I chose to stay close to mine. My daughter did get hurt right before the end of the party. I made sure she wasn't in a highly trafficked area and of course the moment I take my eyes off her for what seemed like 5 seconds, I find her on the ground crying and claiming she is not able to get up. I thought she had broken her leg. After consoling her and asking her what happened, she finally told me that some little boy collided with her and banged her knee. The moral of the story is, be careful when you come here as it's risky. There is not really a separate place for young kids and big kids - they all pretty much jump together. I tried to protect her from the rowdy kids but I've come to the realization that these trampoline parks are a big liability. That is why they make you sign a waiver when you come. It's a fun place but we may be taking a little break until my little one is a little bigger.

Amazing staff, facilities, and food. HIGHLY recommend for any family! Parties are fun for families,…read morebut even dropping in for 30 minutes is perfect with our kids.

Undertrained staff and apathetic management. After waiting in line for a very long time to claim…read moreour tickets and fill out waivers I asked the young lady at the front about changing the our reservation and removing some tickets for some ages and adding others. She seemed incredibly confused and panicked by the request. After a while of messing around by her computer she told me that she is new and apologized for the inconvenience and the wait. I asked why management let her work by herself if she's inexperienced and she laughed and said she didn't know. After a long while of messing around and help from another employee we finally got the tickets we needed as well as the required socks. The actual park was fun and interesting with lots of obstacles and courses, and the party I was with seemed to enjoy their time. However when we got our food it was also a complete mess. Same situation. Untrained staff very quick to throw management under the bus. It seems they hire mostly teenagers, but maybe it was just the day we went. I hope management trains their staff more, because if they did this would have been a very fun night out. Staff was nice either way. Fun park just ran in strange ways.

This place is a large indoor facility with multiple slides, trampolines, a soft basketball court…read moreand a party, dining and concession area. It's a great place for family events. I recommend going before 5 pm to avoid a large crowd.

I only went the one time and watched a kid have to get stretchered out, trampoline at your own risk…read moreso I ignored that. What triggered me to leave a review was learning that I was signed up for a monthly recurring subscription. I would highly advise avoiding that.

We've been members here for a while and it never has enough staff. I was charged for 6 membership…read moreaccounts a couple months back and I was told that things were handled. Every time I've trusted the managers because I know that things can happen and I've been very patient. For some reason they make it hard to contact corporate although they keep saying that they will release the 1800 number. I just literally want one account and not 6. This should have been a super easy fix. I was told that my card won't continue to get charged but that was a lie so here i am literally standing in a line because no one seem to know the 1800 number for corporate in the whole building which I find to be very strange.

We visited on a Saturday with our 6 and 10 year olds. They LOVED it!! Urban Air is nice and clean…read moreand there are plenty of activities to keep them busy for hours. We paid for the Ultimate tickets today which was more than enough. The Warrior Course ninja zone ball pit area was a family favorite. They would have been happy with just that attraction for a few hours. LOTS of different trampoline areas and the kids also enjoyed the climbing wall area (Climbing Wall, Leap of Faith). Urban Air also scores with reasonable priced food. Just $15.95 for a single topping pizza. Very affordable to feed the kids while we're here! NOTE: We got here at 11:00 and had no problem with the crowds until the 1:00 check in window. It really got busy then! Still manageable for our two elementary kids, but could be problematic for younger kids. Morning arrival is key. We will aim for 10:00 opening next time.

Overpriced. This place is more expensive than Ninka Kidz but has worse amenities. Also the really…read moreold foam blocks ruined my kids new pants. I'm definitely never taking my kids here again.

I'm very disappointed with the level of customer service we experienced during our visit. This was…read moreour first visit since moving to Indiana, and we were invited by a family friend--we were honestly shocked by how unwelcoming the environment felt from the moment we arrived. The two women at the front desk seemed visibly unhappy to assist us, as though our presence was an inconvenience. There was an older staff member who refused to answer even basic questions until our waiver was completed, which immediately set a negative tone. After finishing the waiver, we approached the counter to purchase socks while waiting for our friends to complete the pass purchase for the kids. We were told we could not be helped unless we were also buying jump passes, which was both confusing and frustrating. Things only got worse from there. Wristbands were placed on the children incorrectly, and instead of resolving it smoothly, we were told to go back and wait in line again for replacements. When it came to the required socks, we were told they were sized based on shoe size, yet we were given identical sizes for all the kids. When we returned them because they didn't fit, the staff member threw them in the trash in front of us and handed us a larger size without any apology or attempt to address the issue professionally. Throughout the entire experience, the staff appeared irritated and disengaged, which made the visit uncomfortable and disappointing. Unfortunately, this level of service overshadowed what should have been an enjoyable outing. I do not recommend this location.

This place is amazing if you have small children. It's only $10 for one kid + adult. For the amount…read moreof stuff you can do here, it's definitely a great price. There's a huge area for the kids to climb & go down slides. There's also a big connect 4 board, memory game, stepping stones, & balls to play with. Not to mention, if you have smaller kids, they have a little section dedicated to them. If you're looking for something to do with your kids that is fun and worth the money, I definitely encourage you to check this place out!

I don't know really because the management does not care about its customers. If you want no help…read morewith any part of the party, and are prepared to carry all your party goods that you have to bring including plate straws cups and of course pizza and cake, then you should book here!!!! Spoke to the manager who told me that , when I asked if a handicapped grandparent could use the handicap lift, said 'no'.

The employees on the floor were very rude. They had no respect, very snarkey. I brought my own…read moregrippy socks, not knowing their rule. I was there for my grandsons christmas break. I got rude looks the WHOLE time before a young lady came up to me and nastily told me to put on epic air socks or I would have to leave. I was not intentionally breaking their rules and I got greeted with a rude slap on the wrist instead of kindly telling me that they have a rule. I was shocked at how this generation has no respect for accidents. I will NOT be going back or recommending it to my grandsons friends.

So much fun. Sunday morning is toddler time for 9:00am - 100am…read more This place is EPIC!! Very clean and well decked out with several play areas. All of the play zones are well maintained and very well staffed. I have never seen kids with so much energy and having such a wonderful time playing. Epic has a fully stocked snack bar and a birthday party area too. A grandparents paradise!