The two young men at the front desk failed to help me the proper way. They also failed to mention the BOGO deal on the 120-minute jump time, which would have been helpful information for customers. It honestly feels like good customer service has completely gone out the door. Thankfully, the manager, Kennedy, stepped in and handled the situation without a doubt. Kennedy was professional, understanding, and actually took the time to help resolve the issue quickly. If it wasn't for Kennedy, this experience would have been even worse. The two younger employees seriously need a Customer Service 101 class to learn how to properly communicate with and assist customers. Management like Kennedy is the reason customers may return, but the poor attitude, lack of communication, and inexperience from the 2 front desk men staff definitely leave a bad impression. read more

Sky Zone - Indoor Playcenter Near Me - Santa Clarita, California

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I must have came on a very off day... This is our first time here, and the lady at the front was kind and doing the sales pitch for a monthly $37.99, and the day pass for 31.99. I have an issue paying some of my small subscriptions - what more $37.99 monthly fee!! Mayyybeee next time?:-/ After the kids were jumping for less than a half hour, a BLARING alarm went on, blasting the whole gym. This lasted for 10-ish minutes. We were all told to stand outside till the alarm stopped. Then we came back in and the alarm happened AGAIN 5 minutes later. I went to the fuel zone to order a large pizza for my family and was told that there wasn't enough staff to handle the cafe and the front desk so we can only have nachos!!! So 2 nachos and drinks it was... Ho-hum. I'm not a complainer. Just sayin'. I will give a couple stars to their clean dining areas and equipment. The lady at the front was nice. And I thought I saw some massage chairs?? I probably will come back hopefully with a better review. read more

Kennedy is a great manager . Amazing customer service . Keeps the business productive and flowing with an upbeat positive flow .

Most of the staff are very warm, smiling, kid friendly and happy to be there. My kids absolutely love it at Sky Zone and they are ready to go to sleep when they get home. Need I say more? lol and it is very clean. I always spot staff cleaning up a drop or mess. read more

Hard sold a "membership" and never explained it was going to charge over $100 a month - crazy !!!

Already starting off badly, are we?! Your social media post was very clear about your "deal," yet the day of our visit the terms suddenly changed. WTH?! A promotion posted publicly is not just a suggestion. If memory serves me right from my BLAW 101 class, this is the very definition of an agreement you're expected to honor. I went back and searched for any fine print or disclaimers that might justify the switch...nothing. No hidden terms, no exclusions, nothing. Changing the rules at the last minute is misleading at best and dishonest at worst. Needless to say, this will likely be a one-and-done for us. Plenty of other places manage to honor their word, sadly, this doesn't seem to be one of them. Very disappointing. Of note, we were there before 3pm! Liars! read more

Sky Zone - Indoor Playcenter Near Me - Santa Clarita, California

This review is a shoutout to my best friends daughters party host at Sky Zone, Jason!!! He was amazing and helped from beginning to end!! If you're having a party here, request Jason!! He was kind, friendly and super helpful! read more

Terrible, we had a birthday party here. We bought the arcade card, it's $10 per 40 credits. My son tried to play This game total it's 40 credits for 2 people. We swiped it and it took the credits and it didn't work. I let the staff know and they said "ya that one is broken sorry but we can't do anything you can try to call the arcade company" but my credit car says skyzone. And so you already knew it was broken didn't bother to put a sign and let people lose there money. Then basically said o well not our problem..... ok got it. This has been our 3rd bday party at sky zone and I have 1 baby on the way.... read more

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We visited Sky Zone Santa Clarita after seeing an Instagram promotion advertising $10 for 2 hours of jumping with free socks. Based on that, we expected to pay $30 for three people. Instead, we were charged $51, because the "free socks" apparently only applied to the first limited number of customers -- something not stated in the advertisement. That's frustrating and misleading, especially when people make plans and budgets based on what's advertised. Beyond that, this location is very small compared to other Sky Zones, extremely crowded, and uncomfortably warm. It felt chaotic rather than fun. If you missed opening day, you honestly didn't miss much. Transparency and crowd control would go a long way here. read more

Finally Sky Zone opened in Santa Clarita. No longer need to go drive all the way to San Fernando Valley to take kids. Although a little smaller than the SFV - Van Nuys location. It'll do for the kids. read more

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My very active 4 year old and 12 year old absolutely loves this place. It's a bit pricey, but we make sure to get our money's worth. Also, Evan (the staff member who was monitoring the "king of the hill" and the "boulder balls" on the day we visited is absolutely AMAZING! He made sure everyone was enjoying themselves to the fullest, while keeping all kiddos (and some adults!) safe. I had a chance to observe Evan in action because my kiddos spent so long in those areas and all I can say is he is a really amazing team member to both guest and his crew- give the guy a raise! lol we will be back soon. read more

Sky Zone - Indoor Playcenter Near Me - Santa Clarita, California

Colton made our experience at SkyZone outstanding!! He is such a bright and funny person and laughed at alllll of our unfunny jokes. If I could give him a 10 star review, I would!! read more

This place is awful. They let way too many kids in and it wasn't safe. Teens and 6 year olds all crammed together. Very stuffy inside. Won't be back. Especially after the many social media posts about how they clean. read more

I decided to try this new location out with my friends recently and it was a fairly good experience! I ended up going twice this week and I believe that though the tickets are a little pricey, there are a variety of both highly active and more laid back recreations for all kinds of visitors. The two-hour time slots leave more than enough room to try every activity and there's food available with a seating area for parents to hang out while their kids play. If you have younger children, I recommend booking an earlier time as there are more young-ones in the early afternoons, while the teenagers start to come in the evenings. Overall, this is a fun Santa Clarita option for the kids or just your friends and is a decent replacement for the recently closed Rock N' Jump (formerly Sky High) trampoline park in Castaic. TL;DR -Good trampoline park in Santa Clarita but a little expensive read more

We went to Sky Zone Trampoline Park on a Saturday night, and it was beyond packed--which is understandable for a weekend. The facility itself was very clean, had plenty of seating, and the kids had a great time. That being said, the pricing is extremely high. For three kids plus socks, we paid $117, which feels excessive. On top of that, a simple water bottle was $6, and all food and drinks were similarly overpriced. It really adds up quickly the owners are greedy pigs While the experience itself was fun, the overall cost makes it hard to justify. At these prices, you might as well consider a full day somewhere like Six Flags Magic Mountain. read more

The manager was the rudest women, I had a membership here and I've been here atleast twenty times not once did I have to pay for myself to watch my kids she informed me I'm 31$ to sit and watch my kids place is a complete rip off and the staff is terrible I cancelled my membership and will not be back! read more

Brandon, Nestor, Isabella, Nicholas, and Venus were absolutely amazing! My grandchildren had a blast! Great customer service and hospitality... Membership worth every dollar! read more

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NO STARS!!!! I REPEAT 0 STARS! If you want you kid to get trampled and hurt and the staff not doing anything about it other that to "announce" to be safe, i wouldn't go and visit here. The staff was asked to help and all they did was radioed and nothing else is complete crap! If you want bad customer service then this is your place. My son and his friend both got trampled and jumped on. We reported it the staff and they look dumbfounded??what kind of training are you providing to your staff. Supervision sucks and that with a grown up right there. I don't want to hear next time I cuss someone out because this is ridiculous- regardless of if a liability it filled out. DO BETTER SKYZONE. Hire better staff read more

Really enjoyable visit on Sunday night at SkyZone Santa Clarita. The place was clean overall, very spacious, and got plenty of activities. I was greeted by Isaiah at the front who was very charismatic and helped me understand the whole jumping process. He was able to check me in fast and made the process super smooth for my party. We had a lot of fun, although I wish there was more bigger trampolines, not just only single squared ones. This place seems tailored for more little kids, so having a bigger area to jump could be beneficial for all ages! The middle activities are fun but can be congested which is why expanding to more trampolines itself would be helpful for everyone there. Many party rooms which could be good but also take up a lot of space that could be used for different purposes. Overall, I will definitely be back! Thank you Isaiah for your customer service and making my first visit at SkyZone above and beyond!! read more

Let me tell you how stress I was for this party but my gawd Ken and Hayden we're so helpful nice and made my sons party so easy I highly Recommend. This place really has a manager that is great thank you Ken! read more

Absolutely awesome. I enjoy taking my kids there. I just recently had my daughters bday there. Katelyn, our party host was amazing. She problem solved and was very energetic. She took care of everything with a great attitude and energy was great for the kids. For instance, we struggled trying to tape up the banner on the wall because of the material. She left the room and came back with a genius solution. we were very lucky to have her. We will definitely be booking again in the future. The kids working there have left me feeling hopeful for the future. Hard workers with great attitudes. read more

This place is pretty fun when you don't know what to do and just wanna get out of the house. The reason it's two stars however is because its cramped and the kids (Mainly littles) are mean. First time I went I expected it to be decently big, but this place is so small so the hundreds of kids and teens are cramped into this building. I could probably run from one side to the other in less than 30 seconds. As a teenager It makes it a little hard to move around without bumping into some little kid whos self awareness is as big as a peanut. The parents are worse though. If you have a kid under 9 (depending on maturity) please have your eye on them, this isn't a place you can drop your two year old and go on your phone or whatever while they sink to the bottom of the foam pit. Then I end up babysitting your kid so they don't get pelted by a dodgeball. Anywho, The workers are trying there best but the enthusiasm is lacking. I get its noisy and I bet your salary isn't high but if some kid is cussing at my little siblings it'd be nice for a little talking too, then again if your kid is cussing at other kids, parents, please reflect on how you raise your kids. Really quick, hella expensive for food. I like jumping though, fun place to hang with your kids, siblings, friends, ect. read more

Cannot cancel membership online even though there is an option to! A prompt comes up to call them. You call ... no answer! Not a good business practice. read more

We had an awesome time at Sky Zone! Shoutout to Colton, the best party host on the planet. The kids and the parents loved him. The place was super clean, very well-maintained, and safety was clearly a priority. The kids loved every minute of the non-stop fun and energy-burning excitement! Totally worth the money for the hours of jumping joy and more! We'll definitely be back! Highly recommend--5/5 stars! read more

I'm glad I'm not the only one who is highly disappointed. The anticipation was extremely high to finally have a sky zone close to home. If you don't get there when it first opens this place is a complete mess. They lack proper training and it's sooo small. This location also doesn't have special days for those who have additional needs which sucks because we need to be more inclusive!! Where is the harm in opening early for those with disabilities who still want to enjoy some fun, but with it not being so crowed and overstimulating. And lastly, I'm sick of the big kids overtaking the dodgeball area. This place is not meant for smaller kids. What a huge disappointment read more

First visit at the Canyon Country location. We've always taken our grandson to the Alhambra Sky Zone. I was pretty disappointed that there were no slides or zip lines at this location, which are super popular at the other location. At this point, they only have a small bench and a couple of couches for adults to sit on while watching their kids play. This location is very scaled back, but the monthly passes are the same prices. I definitely won't be keeping the automatic monthly pass if they don't add metal benches like they have at the other Sky Zones. And we've been waiting a long time for this location to open. read more

This is hands-down, the nicest sky zone I've ever been to. It's so clean. It's brand new. We had my daughter's birthday party there. The staff was amazing especially our party host ALYSSA! read more

Beware! Brought my kids here, since I walked in this employee with a black shirt gave me and my kids dirty looks, approach us in a rude way asking us for wristbands when I clearly told him I'm waiting for another family of mine to arrive, I felt harassed he didn't leave us alone, even asked us to step outside, poor customer service, I wouldn't recommend this place, later came to find out he was the manager of the place, again this is not the way to treat families with children!! read more

This community really needed a kid play zone but this place falls short. The management is rude to parents and children and it's often over crowded. I'm all for rules and but this sky zone is OVER THE TOP. I've been 5 times in a month and every time I go they are obsessed with yelling at the kids for the dumbest things. Don't bounce so high. Too many kids playing on the basketball court. No hitting with the jousting sticks on the jousting apparatus. It's absurd. The Team Lead, Elijah is the king of the rules issuing penalties and threats to the kids. It's just not that fun, especially when paying so much money to be there. To top it off, there is limited play areas compared to its other locations. I had a membership for 4 kids and I cancelled it- 1 week after its opening. read more

We are very happy with our Extra Play Membership so far. This location is clean and spacious with ample, friendly employees gently monitoring for excessive rough housing and jeopardizing safety. We have a 9 year old foster son and a 14 year old who were playing in the dodgeball area when one of them was hurt (on purpose) by another teen. I was pleased to discover that the Skyzone employees handled the situation very diplomatically and appropriately. I would specifically like to thank their supervisor, Jordan, for keeping our children safe and making us feel like valued customers. read more

Had a great experience at Sky Zone today! All areas were kept clean, safe, and supervised. Isaiah specifically at the front desk was very accommodating to my needs and had me sold on the membership. It's great to have another trampoline park in Santa Clarita again! Will definitely be coming back. read more

I took my family to Sky Zone located on 26573 Carl Boyer Drive in Santa Clarita, California. I am extremely disappointed, taken aback, and disrespected by the behavior and customer service of Dick, Sebastian, and Isaiah, who work the front desk. I arrived at Sky Zone at 3:15 p.m. on March 25, 2026. I was taking my family out for my son's 9th birthday. Upon entering Sky Zone, things were moving smoothly as I purchased my tickets in the amount of $190 for two hours' worth of jumping. We entered the jump zone and were having a good time. My 13-year-old son was hit by a soft mallet from a little girl, and he hurt his nose. One of your employees was very accommodating and got him an ice pack. Things were going smoothly. There seemed to have been a shift switch during the time we were jumping, and one employee approached my youngest son, asking where his wristband was. He said he didn't have one, and he came to me. The employee said we could not jump without wristbands. I explained that when we entered, we were not given wristbands by Dick. I said I'd get them and went to the front desk. This is where my issue began. I told Dick I was not given wristbands. He claimed he had. I said we never received them. I asked for five wristbands so we could continue jumping. Dick demanded my family come to the front desk, as company policy requires him to place wristbands on wrists. Dick, Isaiah, and Sebastian doubled down on the fact that this was company policy, that they had to place the wristbands on our wrists at the front desk. I said to them, it's interesting that now you want to follow company policy. However, I've been jumping with my family for over an hour and a half, and you did not follow company policy, but yet you want to follow company policy now. This is unreasonable and unacceptable and disrespectful. I said that was unreasonable, as he didn't give them before. I said it would be a courtesy to bring them to us. Dick refused. Sebastian, standing next to Dick, also refused. Isaiah watched. I told Isaiah he knew we had been there for over an hour and a half and that we only had 30 minutes left. I said it would be courteous to bring them, as it was their mistake. They were not accommodating and made my family come to the desk. My family came, and wristbands were placed on all of us. I sent them back to enjoy their last 30 minutes. I told Dick, Sebastian, and Isaiah they were being unreasonable and disrespectful. They should have apologized and brought the wristbands. As I explained this, they were dismissive, rolling their eyes, saying, 'Have a nice day, sir,' and cutting me off as I explained I wanted no other customer to experience this. Sebastian was the rudest--very short with me. Dick was rude, not taking responsibility. Isaiah was dismissive, telling me 'Have a nice day.' When I told Isaiah I didn't appreciate the treatment and would report them to corporate, their manager, and leave a review, he gave me a thumbs up, half-hearted smile, and said, 'You do that.' I am extremely disappointed in Sky Zone and the way that you have trained your employees. Dick, Sebastian, and Isaiah are poor representations of Sky Zone, and I am almost certain that they have cost you business in the past. The fact that they were not receptive to my constructive criticism tells me that this was not their first time doing this to a customer, and they need to be fired. read more

Well everyone there is nice (most of them) my one favorite employee is Michael. He is so nice I always play soccer in there mini courts. When I am he always supports me and everyone else. read more

This place is awful. Save your money. We took my son and 2 friends today. Almost $100 for 3 of them to jump for 2 hours. The "trampoline police" followed them around the whole time and bothered them when they weren't doing anything wrong. He then proceeded to kick them out 40 minutes before their time was up. He kept arguing that the time had run out, even though my receipt had a time stamp. Bouncy robocop will be a virgin forever , but at least he can be a bully to a bunch of kids. We will never go back read more

Very small and hugely underwhelming. Rude and annoying staff who limits all fun activities. Will not be going back and cannot recommend.

Planned my sons 3rd birthday & I didn't choose the party package because I only have 3 children and the rest were adult non jumpers, instead I spent close to what it would cost to get the basic package. Between food, platters, jumping, drinks & socks. I called ahead to make sure I can purchase event food without the event & bring my cake and the associate said yes of course. I get there and they gave me a hard time for putting my cake in the fridge & for putting a table together. A manager approaches me, scolding me on who said I could bring the cake. The managers are all a bunch of kids. Kids running kids! Worst experience. Rather have spend my $250 for 2 damn hours elsewhere! read more

My kids had an awesome day here they can't wait to go back and play again. The employees there are super nice and super helpful the day we were there Brody was super helpful to your family. We will be back soon. read more