I booked my son's 5th birthday party (8/24/19) back in May 2019 so we had ample time to plan & were really looking forward to a great celebration. Boy were we disappointed. The check-in process was SLOW--one parent told me they waited in line for over 30 minutes & as the party host, I personally waited in line for 20 minutes. The list of names I sent the day before was incomplete as the staff failed to pull my last & latest email [from Friday]. We had reserved a private court, so at the time, we were worried that the child would not have enough jump time. Little did we know that would be the least of our problems. The sky zone employee, Cam, who was monitoring the activity on the private court informed me at 12:10ish that our party host failed to show-up. The he continued to tell me that the four pizzas were running late and they weren't sure when they would arrive, but they would look for alternative food arrangements. They obviously did not...my party was fed bags of chips and birthday cupcakes, provided by me. Had I been informed of the issue upon check-in (as they cleary knew they had an issue then as the parties scheduled prior to ours had late pizza delivery) or not been told that they were going to find another place to provide pizza for our party, I would have sent my husband to Chick-fil-A to pick up a nugget platter. Instead, the twenty 5-year-olds that were promised pizza, left hungry and we, as the hosts, were left embarrassed and apologetic. We were also only in the party my room for about 25 minutes as they party before ours ran late due to the late pizza delivery. And then our stand-in party "host," Cam, asked to speak to my husband and me outside of the room & informed us that our party ended at 1;15pm and another party needed the room. Oh, and then I found out they were getting our pizza. Needless to say, we were pretty upset, but tried to keep our cool for the sake of our son. During the checkout process, the manager asked how everything was...seriously?! We asked for a refund for the pizza & she said she would offer a $40 credit. We were pretty livid & told her we thought that was ridiculous given the circumstances & she offered 10% ($57) + the $40, for a total of $87 off the $576 rate we paid for the supreme party package. Again, we thought this was absurdly low and insulting, but didn't want to cause a scene & we were exhausted, so we Accepted. This was by far the WORST experience I have ever had with a child's birthday party. We paid a premium price & were provided with the worst service (save for Cam, who was thrown into a terrible situation) & no food!! I will obviously take my kids to jump at Skyzone again, but will never host a birthday party there ever again & will also never recommend it to anyone I know. I was incredibly disappointed & frustrated with the entire debacle & the way in which it was handled, or rather mishandled. I was so angry it took me a few days to clear my head to write this review. I hope someone actually takes the time to read it. Thank you. read more