I was extremely pleased with the overall rental experience. Everything went as described. The equipment showed up about 1.5 hrs before agreed time and the guys offloading even offered to set the tables up. The attendant for the bull was friendly and attentive. At no time did I feel that those riding the bull were in harms way. We had 5 year old to 75 year olds all enjoying the experience. All the guest had something they will remember. Not only will I use Skyhigh again I will recommend to others. Thank you. read more

I have never experienced anything like this with a bouncy rental company. This was an almost $1,000 rental. One of the really big slides. My party started at 12:30 pm and they were supposed to show up at 10:30 am. They didn't get there until 1:30 and the bouncy was not ready until 2:30. My party was over at 4 pm. They "let us keep it overnight" due to the delay at no additional cost but the party was over at 4. Keeping it didn't help with the party done at 4 pm. Then they were to pick it up the next day between 4-5 pm. They never showed, and we didn't get notified until 7 pm that they couldn't get it until the following day, Monday. I told them it's only ok to pick up the next day if they could pick it up before noon as we can't use our driveway with this massive deflated bouncy there. They agreed. Now, it's Monday, no notification and it's 1:30 pm. It's not been picked up. I had to call them, and they said they should be here between 4-5 pm! Total disregard for leaving their stuff at our house. They would hold us to a timeframe with their contract but somehow it doesn't apply to them. So, needless to say, their bouncy is still at our house. If you want to trust your bouncy will be delivered on time for your event and picked up when expected I would go with another company. I will mention they are reportedly (waiting for reimbursement) only going to charge me half the price since I only had it half my party and a $250 voucher for a future rental. I won't be using them again, even with this voucher. I should have gotten a full refund with this catastrophe. read more

Daniel from sky high helped me book all the details for my daughters party in austin. He was patient and professional despite my making changes to my order! Really great prices and amazing customer service!! read more

1 Star - Unreliable and Unprofessional We used Sky High Party Rentals for an event at a school, and for the second time, they failed to honor the pickup window clearly stated in our signed contract. Our contract specified a 6:00-8:00 a.m. pickup window, which was critical because we were finishing a long overnight lock-in at a school gym. Other scheduled events were coming in, and the equipment had to be removed on time. I confirmed the pickup window the day before and explicitly explained how important it was that they arrive as agreed. 6:00 a.m. came... then 7:00... 7:30... 7:50. When I finally called to check on their status, I was told--without warning--that they were not coming until 1:15 p.m. This was obviously unacceptable and completely disregarded the contract. Because of their failure to show up, we were forced to manually drag extremely heavy equipment (over 300 lbs) out of the gym ourselves just so another team could practice. I repeatedly asked for a manager or anyone to call and explain how a contracted time window could simply be ignored. I was told multiple times someone would call. No one ever did. Later, after we had already left, I received a text saying the equipment had somehow been picked up- This is not the first time this company has failed to deliver as promised. We previously assumed it was just a bad day. It clearly was not. This company shows no respect for customers' time, contracts, or accountability. Based on repeated experiences, this is not a business I would recommend, especially for schools or events where timing and professionalism matter. read more

10' out of 10 don't recommend! They stood us up for a major community event! They didn't answer or return phone calls or text messages. At one point we called the office because our person refused to answer texts or calls and they told us they would be there shortly as they were in the area. Again, they never showed. I'm just appalled. Spare yourself the agony! read more

I have used them for YEARS, and given glowing recommendations to other family and friends. I have been immensely disappointed this time around when I booked a rental only to have a voicemail saying they weren't going to be able to fulfill the order with zero email confirmation of the cancelation or of a refund. When I called to ask if there were other rentals, they said that they were already out of rentals 2 days before I ever ordered but the system was not updated and still took my order. The person I spoke to was rude telling me if I read the agreement, I should have known they may not be able to fulfill the order since I booked 24 hours before the event. I had to request an email confirming the refund as one was not going to be sent. My main feedback to the company: please don't take the order if you are unsure you will fulfill it. I would have looked elsewhere. read more

Great service! Very professional and on time. 10/10. The rental was clean. Great communication.

Easy process from placing the order and payment, to on-time delivery and pick up. All people, including on the phone and the delivery /pickup teams were friendly and responsive. Only recommendation is for company to clean off chairs and tables / equipment prior to or at drop off. This didn't take much time for us to do, but it definitely should be required by the company. read more

Rented the 13'x13' Baby Shark Moon Bounce and snow cone machine! Snow cone machine included 50 snow cone cups and syrup for strawberry and blueberry snow cones! We just had to add the ice! The kids loved the snow cones and baby shark bounce! Planning on getting a water one for next birthday party! read more

Sky High Party Rentals - Baby Shark Moon Bounce - Bounce House Rentals Near Me - Houston, Texas

Absolutely perfect! Set up was quick and efficient, pick up was exactly on time. There was a slight mixup with the delivery time where I had paid for a specific time and they had shown up two hours early. I called customer service afterwards and they quickly refunded the fee with no issues. 10/10 will use them again!! read more

Sky High Party Rentals - Little Builders Construction Toddler Inflatable being inflated. - Bounce House Rentals Near Me - Houston, Texas

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The kids had a wonderful time with the Monster Truck bouncy house. Thank you so much. Will surely use Sky High again. read more

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Used SkyHigh two years in a row. Awesome service (setup and take down), great slides, good communication. Will happily use them again next year and highly recommend them to anyone looking for an inflatable. read more

Sky High Party Rentals - Inflatable slide setup - Bounce House Rentals Near Me - Houston, Texas

Absolutely do NOT rent from this company! The equipment and service were both appalling and they ruined the party for the children. We rented an obstacle course bounce house for over $1000 for our Halloween party. The delivery folks arrived an HOUR late and we had to deal with instructing them on how/where/etc when our party had already started and we were trying to host our 70+ guests. By the time they were finished putting it up, they were TWO WHOLE HOURS LATE and well into our party. Once it was finally up, the obstacle course was extremely dirty, there was a disgusting smell when you went inside, and the worst part - the kids complained that there was some sort of slime all over the inside of the bounce house which made it extremely slippery and gross. We had over 35 kids at the bounce house and nobody wanted to go inside - and it cost us over a THOUSAND dollars to rent this bounce house. It's absolutely unacceptable. We rented from this company over the years - back in 2018, they took better care of their equipment and had newer bounce houses. I am not sure what happened, but their equipment and service have gone downhill and I will not rent from this company again. Their delivery folks are not professional and look and act like they are miserable. It is highway robbery what they did to me this past weekend, not to mention that they ruined the party for the kids - a party that I spent a lot of money and effort planning. The last time we rented a bounce house from this company was in June of this past year. We rented a water slide and they were TWO HOURS LATE then and it was 110 degrees here in Houston with lots of kids outside waiting for the water slide. Their blower wasn't working and they had to go get another one - it was a mess. We rent bounce houses about 2-3 times per year and I am done with Sky High and will go elsewhere. If you don't want to take the chance that your party is ruined for your kids, do not rent from this company. They can't be trusted to be there on time and their equipment is disgusting. read more

I reserved a rental a week in advance from 4PM to 8PM for my daughter's birthday party. The company contacted me at 4PM to let me know that the driver's truck had broken down. The driver showed up an hour later at 5:00PM and discovered he didn't have the bounce house on his truck. Although there were 4 different bounce houses on his truck, he said someone must have taken our rental. After further questioning, he admitted that he must have forgotten to load the bounce house. Bear in mind, the party already started & kids are very restless. I contacted the main office, and was told they would reach out to the warehouse manager to see if they would be able to get another bounce house to us. The company never called me back, and we had no bounce house in place for the party. Still to this day, we have yet to receive a call, explanation or apology. I won't ever use this place again! Such a very poor experience and failure to follow up with us! Horrible!!! I should take a picture of my empty backyard, because there was no bouncy house delivered. read more

We used SHPR for our lockin at the school. Got 4 different inflatables and our girls had so much fun. They arrived early to set up and came back 4 minutes after our lock in was over to pick everything up. Super professional and punctual. read more

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The personnel that I spoke with during phone conversations were fantastic. The delivery personnel were generally very good. The only thing I have to complain about was during delivery and setup, a waterproof plug casing was broken. It took a little effort to break it because it is constructed of thick plastic. My issue is that if the delivery crew informed me about it, I would have accepted the mistake. The crew did not tell me about it and left. To me that is a display of the lack of professionalism and respect. It does not reflect well for the rest of the Sky High personnel who try hard to provide great service. I am not going to let one person ruin it for the rest. I will still do business with Sky High. read more

We used them for an event. The day if we had some challenges and some of the items had was not in good condition. But we finally got a resolution during the event with duct tape to prevent the air from leaking. After the event, the company was reasonable and fair to come up with a compromise. So we are satisfied with them agreeing to improve for the future. read more

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See below for the "apology" I received from Sky High Party Rentals and my response Good afternoon, Basically, you are telling me that you want my review removed and in exchange you will give me a credit of $300 and a store credit of $350. Even a full credit would not compensate for your sending the wrong item - a Halloween maze bounce house instead of a Christmas maze bounce house - and one that frightened the younger children. It was embarrassing to say the least! We had put a huge amount of thought, time, and money into making our Christmas party as lovely as possible. Your utter incompetence, lack of both quality control and attention to detail cannot make up for Sky High Party Rental's not delivering what we ordered. As far as a store credit, I would NEVER consider renting from you again. I will not remove my review. I hope I can prevent at least one other family from the disappointment involved in dealing with you. If you want good reviews, perhaps you should consider improving your business practices. I am however, happy to post this exchange with my review. It will let people know that after you get a bad review, you apologize and try to get the bad review removed. Sincerely, Stephanie ________________________________________ On Mon, Dec 11, 2023 at 10:05PM Sky High Party Rentals reservations@skyhighpartyrentals.com wrote: Hello Stephanie, I'm Jessa from Sky High Party Rentals, and I want to personally apologize for the mix-up with your recent order. You received a Halloween maze bounce house instead of the Christmas maze bounce house you requested for your December 10th party. We understand that these two items can look similar when rolled up, which likely led to the mistake. We genuinely regret any inconvenience this has caused, especially considering your previous experience last year. To make amends, we're offering you a refund of up to $300, along with an additional $350 store credit that has no expiration date and can be used at your convenience. This gesture reflects our commitment to resolving the issue. We acknowledge that your trust in our reliability has been affected, and we sincerely apologize for this. We promise to do better as we look forward to the opportunity to serve you again and provide you with the exceptional experience you deserve. As reviews significantly impact businesses like ours, we kindly request your consideration in revising or removing your Yelp review. Your positive feedback is invaluable, and we believe your updated review will reflect the steps we've taken to address your concerns. Please share your thoughts on this resolution, and if you decide to accept, we'll promptly process the refund and provide you with the store credit. Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding and the chance to make things right. Your satisfaction remains our top priority. Warm regards, Jessa Reservations Team Sky High Party Rentals Reservations@SkyHighPartyRentals.com Sun-Thu 6am - 10pm (281) 606-5867 Fri & Sat 6am-12mn We ordered a Christmas maze ounce house for our party December 10th. Sky High party Rentals delivered a Halloween maze bounce house instead. It was too late to send the delivery people back to get the correct item, The delivery people confirmed that the order was for a Christmas maze bounce house. last year Sky High Rentals notified us 2 days before our party that the bounce house we had ordered was not available, so we had to select a different one. We should have learned then that this company is NOT reliable. read more

Amazing customer service all around! We rented the 50 ft wet obstacle course for our little ones birthday party and everyone had a blast! I highly recommend Sky High for your next party! I've already planned and rented for our next party. read more

Sky High Party Rentals - Bounce House Rentals Near Me - Houston, Texas

Highly Recommend!! Perfect addition to any party. Drop-off/Setup/Pickup was easy. We rented tables, a bubble machine, snocone machine and the llama bounce house/slide. It was hotter than expected but fancy enough-- it was also a water slide! The kiddos loved it. Thank you to everyone at SkyHigh for making the party amazing. read more

Sky High Party Rentals - Llama Bounce House/Slide - Bounce House Rentals Near Me - Houston, Texas

I've used Sky High party rentals several times and every time has been seamless! They are extremely reliable and professional. Their customer service is second to none! They have great communication, quick efficient delivery and set up, and amazing products to choose from!! Not only that but they will price match any similar item from other companies. They even take it very well when they get booed by all the kids after they come to pick up the bounce house. That may be the one and only time where being punctual isn't appreciated. Lol!! I will continue to use Sky High for all my party needs! read more

Sky High Party Rentals - Patiently waiting for the bouncy slide to be ready! - Bounce House Rentals Near Me - Houston, Texas

I rented 2 bounce houses and a pop corn machine. They were early and I even made them move them. They were great and so easy to work with. I really appreciated the guys that came out. They by accident shorted me a little on the pop corn but made a special trip out to get the extra need. They WERE GREAT!!! THANK YOU!!! read more

These guys text me the day of my event telling me my table and chair rental was canceled because "they didn't have them," leaving me stressed and scrambling to find replacement. I'll never use this company again. read more

7 Year Old's Birthday Party Ruined I booked and pre-paid in full for an inflatable water slide for my daughters 7 year old birthday party. I could get into the 10 phone calls we had over 2 days with this company. I could go over the proactive pains I took to confirm and ensure we we're all set weeks in advance. Long story short, they no-showed, and when we finally spoke to a "manager", they said they could have a different inflatable to us within 2-3 hours (after the party was set to end). I've never been so disappointed in this incredible poor service. I don't usually go out of my way to write reviews. I will tell everyone I know to avoid this business. You all ruined a kids birthday. Good job. read more

We have rented from Sky High Party Rentals several times and this year they continued to amaze me with their excellent customer service, and great quality slides. Definitely recommend them and looking forward to our next time! read more

Sky High Party Rentals - Fair prices too! - Bounce House Rentals Near Me - Houston, Texas

I was very pleased with my experience with Sky High Party Rentals. It was simple and easy to reserve and choose the items that I wanted, the bounce house was clean and the tables and chairs were sturdy. Omar and his helper was very courteous, funny, helpful, and most importantly on time. They are a great asset to your company and my whole experience with the company and delivery was nothing short of perfect!!! read more

Sky High Party Rentals - Bounce House Rentals Near Me - Houston, Texas

Prompt, efficient, easy, and fast service. The website had helpful pictures and videos to help select the right inflatable for our party!! Will definitely rent from this company again. read more

If I could give this place zero stars I would , we paid $600 for two tables a water jump house and a Jenga set , they arrived late they first gave us a time frame for when they would get here they got here 20 minutes late. Then on top of getting here late they forgot the tables , they told us they would come back after they did another delivery to Baytown ?? Baytown is 40 minutes away from where we live I called customer service the lady on the phone told me they didn't have a time frame for when they'd come back then she said they would be back in 20 minutes it's been an hour. Still no tables still no call back from customer service. This place is unreliable do not rent from them WOULD NOT RECOMMEND AT ALL TO ANYONE read more

Party started at 12;30 and ended at 2:30, I told them to be set up by 12:00. They no show no called, I call the office and they finally get ETA if 2:40 but woukd "compensate me". Ummmm how does that help when party will be over. I tell them to bring it anyways and their guys take 30 minutes to get it blown up, and it wasn't even fully blown up. For a $550 charge you'd think we would get better service. Then lastly, the guys who set it up show up on my private property unannounced at 9:00 pm to pick up the bouncey. Luckily we were still there with family but very weird and shady read more

This water slide was a great hit with all the kids!! They played on it for hours! I highly recommend Sky High Party Rentals. read more

Sky High Party Rentals - Water slide in our backyard - Bounce House Rentals Near Me - Houston, Texas

Delivered on time and picked up on time. Be mindful that you have to provide a generator or electrical source. If you don't have one then you also need to remember to rent a generator as well with your moonwalk. read more

Sky high was extremely helpful in planning my daughters birthday they had a perfect little pink castle and also brought two tables and 12 chairs and a cotton candy machine the delivery was on time and so was the pick up they called me in advance to let me know the ETA they showed set up and left in about 10 mins that's fast service definitely recommend them and will be booking again for my son's party read more

DEFINITELY DO NOT RECOMMEND !! My husband booked a moonwalk and they never showed up. We called so many times. It took forever to get ahold of them, but were so quick to answer when they took the payment. They kept changing the time that it would arrive and at the end they told us they were double booked so my sons party was ruined because we had no moonwalk. Very disappointed !! Still waiting on a refund ! read more

Sky High is top notch! We could not have asked for a more amazing experience! The team went above and beyond to assist me in coordinating the perfect party and far exceeded expectations! There was always someone available to answer any and all questions every step of the way! Delivery was quick and right on schedule, which made for a flawless and stress free day. The Star Wars bounce house was absolutely incredible, the kids LOVED it! The tables and chairs were in great condition and brought in the exact colors and sizes I ordered which was a huge plus considering I've had several other companies fail to do so in the past. It was the best birthday party yet thanks to everyone at Sky High! I highly recommend them and will definitely be working with them again for our next event! read more

Sky High Party Rentals - Amazing Star Wars bounce house! - Bounce House Rentals Near Me - Houston, Texas

Love using these guys for our moonwalks. They have the tiny yard moonwalks which was very convenient for us last year. The price is worth it for the quality of service and variety of moonwalks they offer. Highly recommend using them for your party needs. read more

Great service, have used them for 4 years never disappoints, delivery and pick up on time, great equipment clean and fun.

The drop-off and set up went well and the slide rented was great! We had agreed on a certain time for pick-up and they were having delays but did not reach out about said delays. I talked to multiple people who were very nice, but weren't able to given me an answer nor did they call me back confirming when the slide would be picked up, until I called them hours later. The slide got picked up a day later, and they never let me know a time that it would be picked up. They just showed up. Everyone was very nice, but they need to work on being more communicative with customers when facing delays. read more

Canceled day of the party! This was a terrible experience. We have been great customers of this company. We had a confirmed rental and they canceled the rental one hour before our event. They said they had double booked themselves and suggested that we reschedule our event. We had over 100 people invited. They never apologized and would not allow us to talk to a manager. They then proceeded to charge our credit card $300. When we called to get that money refunded they said it would take five days. I've never been treated so poorly by a business and would recommend that you use someone who will actually follow through or they might not show the day of your party. read more

Super professional and great to work with. Will definitely use again. Marco and his teammate got everything set up in no time, the bounce house and tables were clean, and the party was a success! read more

Bounce house arrived and I notice the zipper to close the front is broken. I call the office and was told that they purposely remove them because they dont want the bounce house to deflate and trap kids. This seems off to me so I press the person asking them why they would remove a safety percaution that the manufacturer puts in place, then makes me sign something accepting liability. I mention that we had the same house last year and the zipper was on the unit; this seems like they did not want to take the time to come fix it or replace the bounce house and rather than take the time to make it right, they will tell you whatever and say that there needs to be adult supervision as if there would not be adults watching the kids if the zipper was there. Update..I received a phone call about an hour later from Jessa. She was apologetic and made things right. I will try and use their service again. Thank you Jessa read more