I took my car in for repair and understood the $180.00 per hour diagnostic fee. After having my car…read morefor a couple of days they said they needed two more hours time to diagnose the issue. I authorized the additional two hours and had no request for more time. When I got the bill they had charged me for five and a half more hours at $180.00 without authorization! Don't take your car here.

I am reading the reviews... I too was recommended this place. Maybe they are overworked or…read moresomething. I spoke with Dave, not a very pleasant person. Speaks with a tone that is just not customer friendly. Basically, just puts people off, I think. I asked about the two people I was recommended to speak with , informed they are sales people not people that work at the shop. Seems a little disorganized or chaotic by his tone.

I am going to start and hope I don't have to give a star cause not deserving. I took my 2018 smart…read morecar here because I at the time couldn't find anyone to work on it near my home. It would not accept a charge so I called and talked to Justin and he said bring it in and they would look at it. I informed him at that time I had a 3rd party warranty on the vehicle and he said they would deal with it. He called and informed me that he had to run a diagnostic on it and said warranty company would not cover the charges only parts and labor lie number one . Went on to tell me it would be an ungodly amount per hrs. And would be around 750.00 I said OK not realizing he has not actually talked to them. Didn't hear back from him so finally after a week I called concerned I was going to pay more for the diagnosis he informed me he would do it for 750 but he wasn't able to figure it out and felt it personally needed to know. I said ok didn't hear back for probably another week to him telling me I needed hv charge cable and hv batteries he wasn't able to do it but referred me to someone else to the tune $20,000 or higher. Said I would come get the vehicle what was owed he stated $930.00 was not happy but wasn't leaving the vehicle either. So went got the vehicle ended up taking it to a guy close to home good guy he told me that my high voltage charge port was cut and missing a fuse and warranty company voided my warranty and could not be fixed had to buy another cable$1200.00 so I call Justin a real winner he admitted to cutting the cable without consent and said it was necessary for the diagnostic $930 ago and said he didn't ​feel any obligations to make it right was totally comfortable with what he had done and said he was stepping away and not going to have any more conversation about it i could talk to the manager which would be better thought referred me to Janet or something I ask her if she could find a cable good or bad just wanted warranty company to cover it she said I quote "at the end of the day we are not replacing the cable" in was appalled being in a family that owns a business i cant imagine being around long. So you just might want to watch yourself doing business with them because you can definitely come out worse than you go in. So I don't have any stars by this business

After being quoted an exorbitant amount at the dealership, and reading countless reviews of…read morecompetitors, I finally decided to go with Southwest Auto. I am so happy I did. 5 star service from beginning to end. They provide a video of issues before starting work in your car. They even provided Uber transportation to the airport for me to pick up a rental since all their rentals were out. They explained everything from beginning to end, gave me heads up on upcoming service, and prioritized repairs so I could make informed decisions. I will service my Volvo here moving forward

Awful customer service. Called asking if they could help me with a problem and all I got was a guy…read morewith an attitude raising his voice at me.

I needed a new auto shop when I moved to Richardson. I found this business after reading the…read morereviews. They take care of their customers. I know I will not be taken advantage of when I go to The Auto Pro Shop. I needed a very expensive part that showed me my gas levels and malfunctioned my check engine light. They found a used part for $300 over the insane price for a new part. If you are needing an auto repair, oil change, new brakes, new radiator you can trust this business. They go the extra mile to make sure are getting the best price.

Brought my car there to get my front bumper put on 2 days ago. First quote was a little over $600,…read morewhich was a lot cheaper than other places in town, they said I will also get a rental. The day I decided to use them, the price went up to over $800. They said I needed more stuff on it. The day I bring it in. They charged me for the rental. Something they didn't mention at first. When I returned the rental to pick up my car, they said I had to pay for nutts and bolts they had to order from the dealership. Not only did they milk me. They didn't do a good job at all. My bumper was not put on right. They know I don't live in Dallas anymore and I won't be able to bring it back soon. I do not recommend them.

After a month of crazy rain, I woke up to something dragging under my car. I ran to this place…read moresince it's close to my work. They greeted me at my car before I even finished parking. My car was immediately taken in. There was just a loose part, but they fixed it in 5min. So grateful for these guys!!!

I had a few minor scratches on my car. With the sprayless scratch service, they significantly…read morereduced the scratches. The cost was extremely reasonable. I was quoted $1000 at other places.

Had Ryan and Aric redo the tint in my Camry. Best price, excellent craftsmanship, nice facility,…read morefinished on time. No surprises, all good, what's not to love? If you have tinting work- these are your guys. Thank you Ryan and Aric!

I'm reviewing the experience of coming here for a state inspection (just emissions since safety…read moreisn't a thing anymore). An auto shop has no business looking this good. The waiting area is the nicest I have ever seen and has some soft drinks, a Keurig, and lollipops for the kids. It smells amazing, is nicely decorated, and has comfortable seating. The staff is very friendly. From my chat with them, they don't do body work or transmission rebuilds (but will do replacement). I am not speaking to the quality of their work since I'm not familiar with anything beyond the inspection, but would absolutely get a quote from them if it means I can sit here and get some work done!

I am very happy with my first experience with Baker's Spring Valley Automotive…read more I recently found myself in a situation where I needed to make a long road trip unexpectedly. The problem came from there being some maintenance on my vehicle that I had not yet gotten to, and yet I wanted it done before I embarked on a twelve hundred mile journey. I had inquired at the garage who normally does my maintenance and they could not get me in for a few days and that would have been too late. I spoke with Baker's and they assured me they could not only get the work done the same day, but could also have it down in a few hours. They did the work and my truck performed beautifully on the trip! The Thank You to the wonderful team at Baker's Spring Valley, I really appreciate you guys! -Your Newest Customer!

Did the repairs on my car but damage the my hood. A turned around and I brought it to them like…read morethat. Terrible customer service no character or integrity with this place.

I cannot thank Eddy and his team to take care of my 2 cars. He has been taken care of cars for over…read more10 years. They are always very professionally and explain exactly what need to be on the short term and long term. They are so confident about their work is that they have offered to buy my cars whenever I decide to sell.

Maybe I shouldn't tell y'all how great they are and keep it a secret, but I don't want anyone to…read morego through what I did with other mechanics. Especially other women and mothers where our cars are veritable Ubers for our kids. But--everyone knows who has been here how great they are, so can't hide what everyone knows. Honest mechanics, honest shop with superior service , integrity and care and best prices. They back their work up and hire the most experienced mechanics and staff. Ask for Alex Kaftajian, and he will make sure you are taken care of and the work is done with the utmost skill, This June, I had a nightmare brakes issue on that I had taken my car to my family mechanic in Plano. The mechanic there quoted me $500.00 over labor and parts market rate! Pardon me but @$!@#$? And then another, it was similar. Moreover, I had already had work done the mechanics would not honor. I was very much in a bind. What was I going to do? Pay 899.00-- 900.00 for work that had no guarantee? Nope! I thought i would never resolve the issue . I will pay for labor that is worth it, but I draw the line at allowing exploitation. Pissed-off at getting taken advangtage of in a time of great need by condescending and smug mechanics acting more like vultures than humans, I asked my church and former UT Austin classmates around Dallas who was the most experienced and honest mechanic. Several named Alex at Meineke. Many had gone to him in Carrollton and had their cars towed to Richardson when he switched, So I did what others suggested, and paid Triple A to tow the car to Richardson to Meineke, asked for Alex and prayed. Sure enough! Superior service, friendly, helpful. Perfect results and excellent people with integrity. I want reliable, honest and skilled, and that is what they are. God bless these folks for their honesty and hard work. Only going tp Meineke at this location from here on out!

Cedric, the service technician is fantastic. Due to his great attitude and work ethic I recommend…read morethis location for your automotive needs, large or small.