These guys are the best! I had more than a few car troubles in 2023 and these guys not only gave me…read moregreat deals on repairs, but also were open and honest with me about problems. Frequently, they'd call me to update me on what was happening/problems I should know about. Even texting me pictures & videos so that I can see what they're talking about. They have fair & decent labor prices which are much cheaper than the dealership, it didn't break the bank. Rich Garcia and his sons are the honest and upstanding neighbors who run a top-notch business. I definitely recommend them!

If you need some auto work done. This is the place to go. Just had my brakes done and was quite…read moreimpressed with service. Literally called the night before and had an appointment the next day. Prices are very affordable. They charge less per hour than most shops and don't take longer then the job should be. On top of that they included 2 bags of one of my favorite beef jerky when I came to pick up. That was a pleasant surprise.

Excellent customer service and very fair pricing. The conversation was professional,…read morestraightforward, and made everything feel easy from the start. I really appreciate the quick response and the overall quality of the interaction. Highly recommend‼

They are very fast and very efficient and very polite, a great people. I was locked out of my truck…read moreand within 45 minutes they were here and within 2 minutes had me back inside my truck that was not an easy fix. I would definitely recommend them to anyone

I was assigned this service provider from my Subaru Roadside Assistance program. The agent gave an…read moreestimate of 20 - 50 minutes. From that time is was 35 minutes to arrival, but shortly after the 20 - 50 minute estimate, the provider called me to give me a more precise time which exactly matched their actual arrival time. The provider was fast, efficient, friendly and the service call was free with the Subaru new car warranty coverage. So my cost was $0 plus the optional tip (which I was able to do seamlessly on Venmo). So, in total, this was an equal or better experience than any other service call I have previously utilized with other vehicles.

1,000/10 recommend Me and my Friend were on the way to the…read moremall when she hit a curb so hard that we were airborne. She popped both of her left side tires ( She just got these tires 2 days ago). We called multiple places and got turned down (mind you we are 19 year old girls stranded in Syracuse where we have never been). Tony was our hero, he called multiple places just to get us in and helped. When we didn't know the tires sizes Tony didn't hesitate to come look at the car and help. He lined up the tow truck and the garage to get the tires changed. He also got us estimates, good prices, and drove us to the tire place. Tony was cracking jokes the whole entire time and made us feel more comfortable. If my friend ever pops the other two tires Tony would be our first call. #weloveTony

These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.

Tony and the other mechanics at Masello's are nothing short of amazing. They are one of the few…read moregarages that I trust to work on my vehicles. I believe their pricing is fair, and probably more than fair, given the expertise they have. To give you a sense of their integrity, I'll share one story. I had left my car there to have maintenance done, and when they finished it was parked in the side lot as is the norm. In the few hours between the completion of the work and my arrival to pick it up, someone had swung open their rear door into my car's front fender so hard that it left two sizable dents that couldn't be repaired without going to a body shop. I didn't notice the body damage until I got home, and I quickly called Tony to let him know what I found. He was aware of how well I tend to my vehicles, was horrified, apologized profusely and without any hesitation offered to pay to fix the damage done in his parking lot. Now any time my car comes in for service, he makes sure to tell me that he will keep it parked in the garage until I pick it up. Tell me, where else are you going to find another garage with integrity like that? I won't bother to look since Masello's is the one of the few shops I go to for maintenance and repairs.

Always so grateful to have such a reliable mechanic. Anymore I usually just go for basic things…read morelike oil changes or tires. Recently had my snow tires swapped, for example. I know that Tony will not try to cheat me and his staff will do good work. Easy enough to drop my car off, they usually have it done mid day. Highly recommend this shop!

They worked on my car and brakes. They didn't the work in a day. The the price was affordable.read more

Outstanding experience. Had two tires blow out on Rte 81. From the wrecker to Cindy in the office…read morethey were a pleasure to deal with under a stressful situation. Ordered two tires waited a short time and my car was ready. While there I noticed how they treated their other customers that day. They were kind, professional and caring. A place you trust and want to go back too because they have YOUR interest in mind!! If I lived in the area I would give them all my business. If you live in the Tully area there is no choice or decision to make. Just go to Walburger's!!

Outstanding, courteous service with expert mechanics and caring management. Have been with them…read moremany years and will continue with positive attitude

Great service! Brought my work van in with check engine light on, expecting the worst... They…read moretold me it was just a loose gas cap, cleared code, replaced a couple lights, and charged a modest fee. Very happy! Have brought my stuff there for years!

This is pro. I take my cars here. I could go on but all I need to say is you will be glad to know…read morethe team here. Trustable in all ways. Highly recommend.