It sounds like we had a very similar experience to a few other reviewers. Whomever was working…read moretoday was the antithesis of "Vermont nice". She clearly didn't think we rated to be in her store and seemed to make it her mission to try to point out what idiots we where to ask if she had a particular item.... she was contrarian to the point of contradicting herself when we agreed with her about the weather. She had a sweet black lab mix that she could learn a thing or two about customer service from (the dog is the only reason this store gets a star). If you are looking for gaudy, non functional winter wear sold by a condescending salesperson, this is your place.

I was pleasantly surprised to find this hidden gem of a upscale ski boutique in the town. The…read moremerchandise was quite beautiful and although we didn't purchase anything the owner was kind and helpful.

I had a great experience at Fit Werx last month. Ian improved my fit and helped resolve an ongoing…read moreissue with foot pain. Highly recommend.

I got a bike fit and bought a new bike through FitWerx and it was truly an impressive experience…read more Ian's depth of knowledge and attention to detail is astounding, and the staff is extremely responsive to email. Every other time I've bought a bike, the conversation has basically been "what kind of riding do you want to do? Okay, here's what we have that fits that kind of riding. This one's in your size." At FitWerx, the conversation started before I ever got there with a telephone consult, then a multi-hour one-on-one session complete with detailed body measurements and flexibility assessments, an interview about fitness history and athletic goals, testing out and dialing positions on a fully adjustable bike-fitting machine, and then discussing bikes that would be available for custom order directly from the manufacturer, what their specs are, what their short term availability would be, what sorts of modifications and part swaps would be advisable to make it fit ideally, etc. Then Fitwerx ordered me a bike and had the manufacturer agree to swap out certain default parts, and they specced it up to my exact fit. They also adjusted my current bike to make the riding position exactly right. It obviously took longer than just walking in to a store with a slate of inventory and then walking out with a bike, but if you want the custom treatment and *exactly* the right bike selected and tailored specifically to your body and your intended use, this is the place. Will definitely return here for my next bike purchase.

Surly still running fine.....went for a ride in Montpelier last week, was such a pleasure. Great…read morebuild and a wonderful ride, steel is real. Thanks again!

I was passing through Waitsfield on a multi day bikepacking trip and realized that one of my spokes…read morehad broken. I pedaled to Stark and stopped in with no appointment or call-ahead. The guys at the shop were clearly very busy with other repairs but understood my situation and fixed my spoke while I waited. They were super friendly and got me back on the road in 15 minutes. Awesome service! Thank you!

Brooke and his team are top notch for boots and skis. The staff listen to you, and place you in the…read moreappropriate boots. Skis, or board based on your skill level and needs. Yes, my family bought boots, skis, board, and snow board boots. Brooke and his team do not sell you the most expensive gear, they sell you the appropriate gear for you! And Brooke will ensure your boots are perfectly fitted to your feet, he is passionate about getting you the perfect fit.! He is an expert and artist of boot fitting! You simply cannot find a place and staff that will exceed the knowledge and skill at Mountainside Ski Service.

These guys were a Big Help; they can do everything! For Sugarbush their prices were shockingly…read morenormal. Dad got a new set up for less than a lift ticket.

A ski shop that is rooted in a long history of incredible skiers that work at the shop, giving real…read moreinformation and knowledge. A family owned business that continues to have each generation as employees, if you are looking for the shop that has all the feels of Vermont, Vermont North Ski Shop is the place.

Vermont North is a long-time favorite. We stop in there at least once a year to pick up gear that…read morewe've forgotten as a result of too-hurried packing, to replace lost gear, to get our skis sharpened, or to buy fairly priced new gear just because. Folks there have always been low key, nice, and competent. Great selection of Obermeyer jackets, bibs and pants at fair prices. (We really like that brand for fit, durability, and style.) There's a lovely resident black lab who runs the establishment and checks out many incoming customers. (I'm sure he/she filters out the riff raff. ;) And the location could not be more convenient -- right on the corner of VT 100 and Sugarbush Access Road.

Good selection of winter clothes when you visit VT in the middle of winter and realize you are not…read moreready for their cold. Can be expensive. The staff was super nice helping me pick the right gear. Renting skis, boots and poles (no helmet) (~$48) and snowshoes was easy (~$26)

Amazing and friendly service for rentals! Came here to rent snowshoes ($25/day) and the Bronze Ski…read morePackage: skiis/boots/poles ($40.50/day) + Helmet ($12/day) and the process was very quick and easy. I made an online reservation the night before, received an email confirmation, and picked up the following day. When you first enter the shop, turn right to the bottom floor.

With State Park still closed for a few more weeks, we were looking for a way to rent kayaks for a…read morefew hours. I emailed Umiak and paid over the phone for a 2pm rental at the Waterbury Reservoir. It was super easy. Perle and his co-workers were extremely helpful and got us in the water just after 2. We had both kayaked before. The boats are in great shape, everything was clean and in good working order. Understandably, the parking area was quite full, but Perle encouraged us to park along the road, making it less challenging to leave later. We had until around 430pm to return the boats, which was helpful because there was a bit of a bottleneck at the boat launch on a Friday afternoon. They took everything back to the shop, saving is a trip! We had a great time, the price was right ($45 x 2 for 2.5 hrs), and we'll love to come back!

Jake and Emma are fantastic humans, stayed calm and cool through our scary situation…read more I signed up for the 9 mile upper river gorge, rented 2 kayaks. The description mentioned 6 years old and up, So I figured awesome, easy enough for my boyfriend who had never gone kayaking before. There are two rapids that seemed easy enough, but my boyfriend flipped on the first rapid and that kind of set the tone going forward. Getting closer to the second rapid, you could hear the roar of the water, when I could actually see the spot we had to go through, it was cut through large boulders. We where never told to stay to a certain side or that the water level was extremely high. As we got closer to the rapid I could see 3 whirlpools and knew it was going to be trouble for my boyfriend, who was already shaken up at this point. The whirlpool pulled us away from the rapid and towards the boulder, my boat filled with water and dumped me, the multiple whirlpools kept pulling my under trapping me, every time I popped up I could hear my boyfriend screaming for me. We tried to get out and by the whirlpools but there unfortunately was 4 and the current was to strong with the water being to high. I was able to get service and call umiak, I spoke to Emma who stayed cool and calm and Jake showed up like a super hero! We hade to walk up stream and cross the river at a "calmer" spot. Jake grabbed our kayaks and got us to safety once we crossed the river. Jake did mention the river was high and on the verge or requiring a guide, and that we should have gone a certain way around and island to approach the rapid. My boyfriend was shaken up and not willing to go on, understandably. When we got back to our cabin Emma had called to offer us the kayaks at the reservoir. Overall the folks who work at Umiak are fantastic and so caring. Unfortunately we had a really bad time that ended with some trauma, and a sprained finger for my boyfriend, and bruises all over my body. I also understand these are non refundable trips, but I don't feel like I should have to pay the full price for less then a quarter of the experience.

A flop in the dark. All sales are women's clothes. Prices are ludicrous. Grumbly staff…read more Review: 1

Great customer service and gear! I've been coming here for 20 years+ and always have a great…read moreexperience.