Shout out to the men and woman at Pro Appliance Repair (found them after inquiring on yelp :))! I…read morehad a stacked washer and dryer with the dryer stopping after 10 seconds. Staff was super friendly and a technician came out to me in a matter of days explaining everything that was wrong (it fried itself), what our next steps that will be taken, parts that'll be ordered, and of course payment. With snow imploding on our next visit I was kept updated on all the things and options to change my appt date. I love that they call 30 minutes before arriving. They offered a warranty that is the topping on a great experience. I would recommend this business to anyone looking for great service, amazing communication and quality work. Give em a try if/ when you get a chance

I called about my washing machine and they sent someone (Fima) out the same day. Fima did the…read morediagnostic and explained my options. He was able to fix the washer without having to replace the drain pump. Before he left, he made sure everything was clean and back in place. Very pleasant and professional. I would definitely use them again.

Poor after sales experience…read more Hawkins was recommended by my cabinet designer so that is where we went with our drawings to pick out appliances. Having no experience with down drafts, blowers and how they are installed,we ordered what was recommended to us. Come to find out after the blower was delivered that there are various options for blowers that would be compatible with the down draft for various installations, some with 10" ducts and external installations, and some with 8" ducts for internal installations. No questions about installation were ever asked by the salesman. I have 8" joists in the basement, making the installation of the considerably more expensive 10" external blower almost impossible. Not to mention the extensive cutting of the block wall in the basement that would be required. Tried to do a return of the 10" blower and was told this is not possible? What?!?!? The only solutions offered were that they could try and sell it on consignment and take a commission, or try and sell it myself on FB market place. So I had to purchase another blower to complete my kitchen renovation and am now stuck with trying to sell the 10" blower to try and recoup some of my money.

They were terrible. Our dishwasher broke when it was under warranty, and a man from their company…read morecame out and was almost verbally abusive to us. He also told us that he had a car break under warranty that hadn't been repaired in 10 months, and it was just our tough luck. We used this appliance store for years, but we never will use it again. They don't appear to care about loyal customers at all.

I needed appliance service at my summer home while I was away. The dishwasher would mysteriously…read moreand spontaneously start. I was pleased to have the technician call me, on site, and explain in some detail the cause of the failure and the effect of the failure. In the process, I learned features of the dishwasher I was not aware of. There is a safety feature monitoring the overflow pan and my dishwasher fill valve leaked causing the the washer to eventually overflow to the pan. A part was ordered and a week later all was well.

County Appliance is one of those hidden gem companies that you're lucky to find. I've had them…read moreservice both my stackable washer/dryer (when something got tangled) and my refrigerator (when it stopped cooling/freezing), and both times they not only fixed the problem, they left me raving about how great they are. My fridge was giving an error code that I thought was "freezer fan" so they ordered me a new part before coming out to fix it. When the service tech came out, he ended up diagnosing that the fridge got switched into demo/store mode and it wasn't the freezer fan at all. Which lowered my bill to a simple trip charge! Honest pricing and reliable service will keep me as a loyal customer to County Appliance until the day I die. I highly recommend them to anybody needing help with their appliances. Thank you again County Appliance for the exceptional service and for your expertise.

Mike replied to my text message 11 minutes after I sent it. Our Samsung refrigerator's icemaker…read morewas not producing ice. We set an appointment to replace it, but miracle of miracles, by the next morning, it was working again! He would not accept my offer of Apple Cash for his time. If you need an appliance repair near northern Delaware, Mike is the guy to call (or text.) PS. I don't know why Yelp thinks I am in California.

Mike is THE BEST appliance contractor in Delaware, not ONE OF. He work on your schedule on Sunday…read moremorning and come to fix in the afternoon with really reasonable price. He even recommend you to buy the replacement parts yourself instead of buying through his supply which I have not experienced before. Usually the contractor will say if you buy your parts, he wouldn't work on it or no warranty, etc. PLEASE CALL MIKE TO REPAIR ALL YOUR APPLIANCES!

First, I chatted with a person online to make an appointment convenient to my schedule. The day…read morebefore they narrowed the 4 hour arrival time to 1.5 hours. The technician called during the 1.5 hours saying he would be at our house in 10 minutes and he was. Prior to entering the house, he put on shoe booties. Daniel Hayward was professional, knowledgeable and showed me the issue with my five year old LG washer. He fixed the issue promptly and I threw in towels to make sure the very loud noise during the spin cycle no longer occurred. While he was here, I mentioned an issue with our 18 year old GE refrigerator. He explained that since he was already here, rather than charging me $99 service charge, it would only be $79. Once more he showed me the issue and promptly completed the repair. I was very pleased and would recommend him to others.

Do not - Repeat DO NOT use Mr Appliance. No customer service, lying just to end the phone call and…read moreabsolutely no business sense. It's been over a week and we made 5- 6 phone calls to find out when the parts will be delivered to our house and no one called us back with delivery info. One call service person lied to us and stated the parts were shipped to our house. I had to drive to their business address (108 Commons Ct, Chadds Ford, PA) and I spoke to Br who stated the parts were never ordered. Br immediately ordered the parts. Fr's boss, (856) 727-0098, promised us a 25% discount because of all of our problems. Mr Appliance is a bad joke run by clowns and they have no consideration for the customer. The only good news is the technicians were outstanding. Suggestion, fire management and let the technicians run the company.

The two gentlemen that came were very knowledgeable. If we have an appliance problem we would…read moredefinitely call them first.

I have a rental property in Delaware, but live in Washington State. Our new refrigerator (less than…read more3 years old) was not properly making ice. First there was no water flow and I was able to fix that when I was in town. Then it started overflowing and not making ice. I thought I addressed the problem when I was there, but it kept happening. My tenants brought this to our attention on a Friday evening and I left messages with multiple places that night. Stan's got back to me on Sunday with a Monday appointment. The service charge was around $85-$90 (honestly can't remember with all the calls I made). They came out and did some troubleshooting to see if that worked before replacing a part. They could've easily said I needed a new water valve since I don't live in state, but they didn't. Then they called my tenant every 2 days for a week to make sure the repair was holding up. I have had so issues with companies that I have recently hired for things on our rental, so it was so nice knowing that this was handled past my expectations. The quote to do the repair was higher than I expected, but I'm sure it's in line with industry standards. Stan's will be my first call for appliance repair if ever needed.

We are so happy to have found our new, go-to business for our unfortunate misfortunes. Our…read morerefrigerator conked out last night, and I called them in the morning. They were at our house within an hour (probably would have been sooner if it didn't take me a half an hour to get home from work). Very friendly, and explained everything to me as he was working. Got us up and running in no time. No pressure, no BS....just a true family business right out of the 60's. What a wonderful find!

We've been loyal customers of All Brand for years, and my mother has also used Dan's services…read moremultiple times. We've always tried to support this local small business, which is why this experience was so disappointing. We were given an appointment window of 12:00-2:00 PM. My husband wanted to be present to discuss an issue with our washing machine, but he was at work only about 10 minutes away. When the office called to say Dan was on his way, my husband immediately said he'd leave work and be home in about 10 minutes. The problem was that Dan arrived at least 30 minutes before our appointment window even began. Instead of waiting the 10 minutes my husband needed to get home, he became upset, saying he didn't have time to wait and that this was why he gives appointment windows. We found that response confusing, since he was the one who arrived before the agreed-upon window. We understand that service schedules can change and appreciate when technicians are ahead of schedule. However, arriving early shouldn't create an obligation for customers to be available before the scheduled window begins. We also felt that, as repeat customers who had supported the business over the years, a little courtesy and flexibility would have gone a long way. Unfortunately, because of how this situation was handled, we'll be taking our business elsewhere. It's disappointing to lose a local company we've trusted for years, but professionalism and respect for customers' time matter just as much as respecting a technician's schedule.