I've been a loyal customer of TOPS since the early 2000s and have only bought used items. On…read moreTuesday I bought a new chair, and brought it home to realize it doesn't fit with my desk because of the arm layout. I called to find out about exchanging it, and learned that there's a 25% charge to exchange a new item. This means that for a $250 dollar chair, I'll be paying $60 to exchange it and buy a more expensive chair. This really does not sit right with me. I think a policy unusual like that it needs to be verbally stated to the customer prior to sale. This policy pretty much sours my good feelings about TOPS; to return a new item with tags on two days after purchase, for an exchange, should not cost 25%. Management should consider the impact of this policy on customer feelings.

Had a great experience years ago at the 5th street location when I bought several pieces of used…read moreoffice furniture at great prices. Today they are in a beautiful, spacious location, though I was super disappointed in the prices. $95 minimum for a beat-up used 2-drawer filing cabinet and $300 for a new one. Bought a new one on Amazon for $65.

The staff are friendly and helpful. The cashier even carried my purchase to my vehicle for me.read more

Got some everyday items with my Office Depot rewards. I would say that this store was not too busy…read moreand easy to shop on a very cold night in Austin. They however were out of stock of their great gift card promos.

Be careful in dealing with these people they will sell you something and tell you that they will…read morealso buy it back. In fact they will not . They will be bold enough to offer to come pick it up for free... probably so they can sell it to someone else. So if you are buying something don't believe the " we will buy it back promise"

I liked the furniture well enough but when something went wrong the customer service was pretty…read morepoor. My issue was never resolved and I felt dismissed and treated with hostility. Would not recommend.

After our law firm had been in business for over 40 years, it was time to refresh our look and swap…read moreout some of our traditional lawyer trappings for a more modern vibe. We started out working with another large custom office furniture outfit in town, but had some issues with the service - long story short, we eventually made our way to Ted Rohan at FMG. From day one, Ted just "got it" - he understood the look we were going for and worked very hard to satisfy our Dom Perignon taste on a less-than-Dom budget. In the end, we are absolutely thrilled with the results that Ted helped us achieve. Ted was patient with our endless stream of questions and did everything he could to ensure that we were completely satisfied with our purchases. Because of his hard work, we love everything we bought and know we will enjoy these pieces for many, many years to come. If you're in the market for beautiful custom office furniture, I could not recommend Ted more highly.

From the owner: Furniture Marketing Group (FMG) is a family of companies dedicated to providing the best office…read morefurniture solutions to commercial businesses across the United States. We are far more than just a furniture dealer. Drawing on our decades of experience and industry expertise, we provide comprehensive services, including design planning and installation, to ensure our customers receive the best solution for their space. Our commitment to customer service and satisfaction has made us a trusted partner and innovative resource for businesses for over 30 years.

I'm here every week utilizing the incredibly convenient services at this location. It was so…read moreawesome to get my TSA pre check done here! Moreover I can't tell you what a time and mileage saver it is that I'm able to ship out USPS AND FEDEX without having to separately drive to those individually waiting in those hellish lines. I almost don't want to share the secret! Special shout out to Dianah who often helps me at the shipping center. She's so lovely and helpful. Thank you!

Customer service in Print Services has really improved. Diana is a gem and went above and beyond to…read morehelp with my orders. I highly recommend taking your print jobs to the location on 5th St in Austin. 5 stars!

This place is the real thrift store. The front room has lots of tools, kitchen items, and so on…read more You can get utility knives, steak knives, hand tools for literally a few dollars. The big room has all the furniture and appliances that are too big for me to take with. But all at a good price. Most if not all vintage items.

Interesting store, always something to look at, and you can find some genuine good deals. Some…read morethings are priced a bit high, but overall worth a look, especially for extra tools/pocket knives/ Leatherman type multi tools. If you're looking for "truck/car" tools you don't mind if they go missing, this is a pretty cheap source. A lot of Chinesium cheap stuff, but there are some quality name brand items mixed in. Don't miss going back into the warehouse area, lots of office/desk type furniture and items. One time they had surplus Civil Defense radiac meters (for Cold War collectors) pretty cheap. Lots of surplus SUV's out front, but most looked pretty used/inop. Might be good if looking for project parts.

I recently ordered some promotional items from PrintGlobe. And while I can't say the items because…read moreI haven't given them out yet and they're a bit of a surprise, I just wanted to pop on here and express my satisfaction with this company. It was easy to order via the website, step one in a great customer experience. I had been price checking this item and was mad to find other websites requiring the customer to go through the rigamarole of emailing for a quote -- PrintGlobe thankfully didn't do this. It had templates on the site for submitting items you design yourself. These were easy to follow. And after I ordered, I was sent a proof to approve. The price was the best I could find, and I got the items in two weeks. I will definitely post pics once I give out these fun items!

Terrible customer service- would have been a 5-star review had they not jacked up the price of an…read moreorder by over a thousand dollars- AFTER providing an invoice. The mistake was on their end, and was not even a charge for materials, it was a set-up fee, for a product that was already set up from a previous order. Tried to work my way up to someone reasonable- but was told by an unprofessional sales manager that she was the top of the chain as she spoke for the CEO. I did reach out to the CEO to let him know this, and there was no response, and my order was canceled with a "sorry we could not help you" message from my account manager. They could have helped by standing behind their quote. NO ONE is going to pay over a thousand dollars more than quoted- especially when it was an error on YOUR part.

I received unexpected, stellar customer service from McCoy-Rockford after being told by Steelcase…read morethat I needed to find a local dealer to repair my broken out-of-warranty chair. A whole team jumped on my email to identify the right person to help me out, and then Everett patiently walked me through how to fix the chair myself instead of charging me for it. I can only imagine what amazing service you must get when you actually pay them for their work! :-)

We had them install flooring in a 1st generation space and 7 months in we've had multiple strips of…read morecommercial grade flooring release due to improper installation. We've contacted the company to fix and they blame it on water damage. The odd thing is the flooring is coming up in various locations around the office. I guess we have scattered rain storms indoors because that doesn't make any sense unless it was only in a bathroom or sink area.