Prompt, friendly, reasonably priced. Great experience getting service today. Such a change from the…read morepoor experience two years ago. Also shout out to Sales. No hard sell - just an easy conversation to answer questions. Nicely done.

I have been taking my Impreza here for service since I moved to Maine in 2021. I have nothing but…read moregood things to say about them. They always provide me lots of information to help me make decisions. I always know how much everything is going to cost. Even when I messed up my service request in the online scheduling system they were able to provide the services I needed. I highly recommend them.

Do yourself a favor and don't go here. I had my Subaru Outback towed here after a blown gasket in…read moreSeptember. They called me with a quote for a new engine as well as a left wheel bearing. I said, "A left wheel bearing? Are you sure?" They told me with certainty that it needed to be done. It was shot. I said I would call back. After hanging up I went thru my records and saw that they charged me $1,100 for a left wheel bearing and right control arm in Dec 2024. The only difference was that the car was under my name in Dec, and under my husbands name in Sept, so they didn't realize they had already done it and not that long ago. When I called back they sort of fumbled and said that it must have been a faulty wheel bearing and that it happens from time to time but that it was under warranty and to come back to have it done. So after a lot of coordinating to bring it back after getting the engine done somewhere else, we got it in this Tuesday only to get a call a few hours later that said, "Your left wheel bearing is fine. You don't need one." To which I said, "Then how were you so certain it needed to be done before?" They didn't have a clear answer. Without going more into detail, I don't trust this establishment and have since heard very similar experiences from others.

Took the truck in for an under coating, dropped it off, picked it up the next morning. Great work…read moreand fast service. I recommend them.

it really felt like a family there. Friendly, knowledgeable, and no pressure. Definitely go back…read morethere again in the future

I met Matt during the week, and bought my car with Thom. This, is how car sales should be…read more Kind, warm and friendly. No pressure. Clearly marked fixed prices on the cars. They showed me a vehicle history report, work that was done on the car prior to being placed for sale, and let me talk it out with my partner after a test drive. Super-easy. When we spotted a minor issue, Thom wrote a "We owe you" report to get it resolved. I did that today. Strong selection on the lot of cars in great condition priced fairly.

John helped me today & has several times before. The service is consistent: reliable, friendly,…read moreknowledgeable & accommodating. The waiting office is always clean, has snacks & beverages for free, clean bathroom & a quiet place overall. Service is always 5/5. They even wash my VW when they're not too busy.

My S.O. wanted to buy a used VW Jetta Wagon Diesel. As he has family in the area, they did some…read morelooking for him, as pickings were slim in VT. He also had a hard time getting call backs locally. There was one here his brother recommended and they worked with him via phone to ensure it would be ready for a Sat pickup. When we arrived, the car was out front. It was immaculate inside and out, including under the hood. You'd never have thought it was a used car. They had us take it out for a test drive. Ran like a dream. The buying transaction was pretty quick and painless. My dad ran a five star Jeep dealership in NYS for over 30 years, so I know what good customer care looks like. This is a perfect example of it.

I bought my car less then a year ago and the sales department was great, but the service department…read morewas good at first but when I had a problem with the work they did all communication stopped. I have sent 100 emails and when I call I get forwarded to another person and always get a voicemail and no one will ever call me back.

We were planning to head to the White Mountain Boogie & Blues Festival on Friday morning. As Wayne…read morewas headed for a last minute trip to gas up etc on Thursday morning, Zelda the Zion (our Roadtrek RV) overheated. We really needed this getaway and called Bodwell to see what they might be able to do. As with most service places, they are booking out 3 weeks!! We communicated the urgency - and they said they would try to get us in. And, miracle of miracles - they were able to fix it! Luckily the issue was minor - a clamp had come off and was (I guess?) relatively easy to fix. Service Advisor Braxton was so great - going above and beyond to get our Zelda ready so that we could hear blues, instead of living blues!

My wife and I purchased our second car from Wiscasset Ford this weekend and we were very pleased…read moreboth times. I must admit that I find buying a car one of life's most painful experiences. I never feel confident that I am getting the best deal or making a good decision. For better or worse, WF has their best price listed on the window sticker and there is no negotiation. The price is very competitive and I appreciate the fact that I do not have to haggle. The staff is excellent and they have a huge inventory that you can browse without high pressure salespeople. I definitely recommend this dealership.

had an issue with my car and had another shop fix it under an insurance claim but upon getting it…read moreback the issue continued. They told me they only reset the lights despite getting an insurance payout so my insurance agreed to having wiscasset ford inspect their work and finish the repairs. Wisscasset ford took my car completely apart, as told to me by my insurance adjuster when they went out to see it but wiscasset ford told them that nothing was wrong wirh it other than wear and tear. This i knew was BS given the fact that the first shop told me they didnt do all the repairs. My adjuster told me wiscasset ford would call me. That was on a monday. Crickets. Wednesday I called wiscasset ford to be told the car was all set someone would be texting me photos. Crickets. Thursday I was on my way to get the car since I was told it was all set despite not getting any texts. So I called them to confirm my car was ready to be told it was still in pieces waiting for approval on a text they never sent. I reminded them they didn'tsend me anything. I finally got their estimate for repairs that was just under 5,000! They wanted to charge me a crazy amount for new tires for one example. The same price i paid for a Toyota Tacoma but my car is a small 4 door sedan. Knowing their prices are way too inflated and I could get it all done at a better rate and my lack of trust in them, I denied all repairs, According to them nothing was mechanically wrong with it and I knew the issue was due to the first claim. They said I could picked it up the next day. I did, and it had even more issues now than it did prior. The undergarage protector to the motor was dragging on the ground. I heard the noise but had no idea where it was coming from, but when I smelled smoke I pulled over to investigated to see it dragging on the road. I had had enough called my insurance and opened a second claim against wisscasset Ford and had my car towed to my old mechanic in NH whom I did business with for 20yrs prior to moving to maine. Thankful for Triple A premium. They did infact confirm that the first shop did not do all the repairs covered under my first claim and confirmed damage done by wiscasset Ford. My car now had mechanical damage. My insurance will be going after them for reimbursement. I have never had a shop have not just poor communication which is evident by many other reviews but did damage to my vehicle as well. I wonder if any of them are actually certified. The worst experience of my life. Avoid!

I can't say enough good things about this dealership and their salesman Tanner! We went in the late…read moreafternoon on a Saturday to buy a car and he made the process so easy. We took it for a test drive and then made the deal. He stayed late as did the finance guy and we were able to get our new car that evening quickly and efficiently.

Great service, they got us in even though we bought in Scarborough and the people are so helpful…read moreand nice to deal with.

I recently finished my car shopping experience, which I am very glad didn't end at Lee! I made an…read moreappointment online to see a car I was interested in and a different person helped me than I expected, which was the first of a few misleading things. I do appreciate that my time was respected as I had a hard stop to my appointment time and my questions were answered. But the people here were a little pushy and unable to make a decent deal. The car I was looking at also had 3k more miles on it than it was listed as online. It was otherwise a suitable vehicle for me and the test drive was good, but vehicles I was looking at elsewhere were priced better. Therefore, I was surprised when they said they don't negotiate whatsoever on prices. They also insisted on looking at my current vehicle to assess the trade in value, even though I didn't express interest I having them do that, and they gave me a laughable value. Ultimately, I purchased a nearly identical Rav4 (same trim, etc) elsewhere with 4k more miles for $5.5k less.

Very bad service. Performed work that was not approved, yes it was minor but still not asked if I…read morewanted it done. They do a "courtesy inspection" even if you decline. And of course ALWAYS find something wrong. Some staff members are very rude. Stay away from stealerships!!

What a rip off. Do NOT go here. Way too much money and they are charging more for their services…read morethan an actual Mercedes Benz dealer. Guy named Bruce who has a walking machine set up in his office, acts full of himself and frankly just odd, tries to upsell me on a number of services for my car that my car doesn't need, while he's perched behind his computer. Car is a Mercedes, I own several and I know what the costs are for services. He sends me a beefed up bogus estimate for a transmission service, saying the car needs new spark plugs, must be in the shop several days, although the guy NEVER even looked at my car. When I tell him that I don't want this or that based on the stupid high costs he quoted me, he becomes indignant and tells me he won't do anything with the car. Guy is an oddball, don't know if he is one of the owners or what he is, but if you have a nice well maintained European car, you don't want to go to this oddball place.

Crooks...they ordered a reman transmission from Bow Auto Parts. Said it was bad so a replacement…read morewas sent. They then said the first one they used and will not pay for or return the second one in which we had to pay for. Owner won't talk to us or return any calls. Very shady ownership and a crook. Do not trust this business.