I stopped in looking for a specific women's Hoka model. A staff member told me it wasn't available…read morein my size but mentioned another store might have it. Instead of offering to check, she suggested I look at other Hokas and then went into the back. I was hoping for a little more help and left feeling disappointed with the service.

super fast deliv never heard of company gave them a shot and they worked out very well will order…read moreagain

Been here over the years and often find nice shoes or accessories to get. It's clean, well…read moreorganized and staff encounters are friendly. I will keep on going ;)

Five star for product & pricing, ONE for customer service. Commenting on customer service only…read morebecause... in the words of Glenn Close from Fatal Attraction, "I will not be ignored" lol. I'm angry. Returned a pair of shoes, asked if they carried 1/2 size larger, was told no. I left the store, realized I left my my high end prescription sunglasses for driving on the counter. One may not have realized they were prescription and picked them up for the brand, regardless, this all happened in a matter of maybe 15 to 30 minutes. I know they have a lot going on but seriously, we are talking $500. plus No empathy, no concern, no care, took my number and sent me on my way. When I called later, I asked for a manager to check the "security" footage, I had the exact timing from my receipt. Again, some huffing and puffing a snide side comment "we don't usually check video for lost sunglasses" but Anthony assured me I would be contacted later that day, after a review of the "security" video. Nothing, tumbleweeds through the air waves. Now I intend to file a police report which will hopefully help identify what may have occurred. Ok, I feel a little better from venting but still angry.

The owners of this shop does real great work and I'm sad to see they are no longer at Golf Mill…read moreMall. I hope they open up another shop nearby soon. I've brought a pair of shoes to be dyed in the 80s and have been bringing shoes for repairs.until recently. Great work, reasonable prices. Sad to see you go

I always pass this place, and I had never though about getting shoes repaired. So of…read morecourse...stitching came undone in my left shoe...I really liked the shoes so I went in to see how much I would have to pay (thus validating me throwing them away.) He looked and said ten bucks. A week later I picked up my shoes. Now I dunno what the last poster went thru...I like to think everone or any place can have a bad day... but when I saw the owner (short Italian guy that reminded you of the typical Italian cobblers in movies, accent and all) I felt oddly comfortable (probably since my dad was from old school Greece) He looked at my shoe and assessed the labor. Looking around at the store he had other shoes (I bought a pair as I tend to bend down and do alot of stuff with computers so I put my shoes thru alot) Picked up a pair that IO am going to start using and see if I like them. I went in there thinking i was going to spend 20 on shoes and left spending 60 on shoes and some cleaning supplies for leather shoes. And as I left there was a lady customer coming in asking about her boots and he had promptly brought them up as if he knew she was coming. The one pic I took cause I didnt want to spook the guy. FYI Parking is kinda tight....you have been warned.

The shoe and Luggage repair man is never there. At first I was told it would be repaired in a…read morecouple of days. I will get a call. I called and was informed that he hasn't come in yet. But, he would be in tomorrow. That went on for two weeks. He never made it in. And finally I had enough and picked my bag up. That he almost couldn't find. He said they were extremely busy. But, if he was there to actually do the work. Thing's would be moving. Leave at your own risk

I brought my boots in for new heels. At the time I was told the owner was on vacation but he would…read morebe back that weekend. A little over a week went by when I received a phone call telling me that to replace the heels on my boots (By the way they were half inch boot heels) it would cost me $60, no joke! I told the owner that was half the price of the shoes and he proceeded to tell me that if I wanted them repaired it will also take over two weeks because he has such a back up from being away. why I ask you did you even open the door? Anyway, long story short, I picked up my boots without him repairing and brought them to a local guy in Norridge who only charged me $15 to replace and clean them. Stay away this guy is a rip off!!!

I came into this location to get a pair of work boots. I found a pair on the shelf that was on…read moresale. I confirmed this sale with the manager, but as soon as I went to check out he was nowhere to be found and I was getting charged extra. I was fine to pay original price to begin with but I was lied to and then treated with tons of attitude. Will never give them my business again.

Me and my mom were trying on the shoes，A clerk came over and reminded us to put the shoes back…read morewhere we were. Later, he came to ask again, I said okay, I will. Then when I check out he asked again if I put the shoes back, I said yes, he didn't trust me and go check it. I feel very unsatisfied. We just took one pair of shoes, not a lot, definitely we paid for them. He has very bad attitude, and the same shoes are $15 more than the next store.

Looking for a woman's size 5.5 shoe--none to be found, really? These are for my elderly pal -- it's…read morea lot easier to just buy them and have her try them on instead of dragging her around. Sorry, Cinderella, this was not it. Shoes were too big.

Absolutely the worst store I've ever been to. If you look at most of my reviews, they're pretty…read morepositive. Unfortunately, this will be the last time in this store. I came on a Sunday at 11. There's about 25 customers in the store, but one employee. I know retail is tight, but this is downright dangerous for this employee. Because of this, she was constantly checking out people and could not help anybody, including us trying to reach the top self. We waited 15 minutes to get help from her. We also found out after getting the total that only 1 of the 6 we got were on sale. The rest were full price. I wanted to leave there, but my mom really liked her shoes. The lady barely knew how to work the register. What really soured me was the manager. He started out nice, but I could clearly see this was an act because he turned extremely rude to his employees and an older customer who he talked down to. He screwed up and forgot to give her a discount and then acted like he was "doing her a favor". Combine that with no bags and barely any sized 13 shoes, I'll pay more for shoes down the street at Dick's I used to be in retail. I know it's a thankless job and customers tend to be pretty bad, but this guy should not be in management. If he is the face of Sketchers, it doesn't reflect well on the store. It seems like this store and company have given up.

It is wonderful to have your feet professionally fitted to quality shoes and receive friendly and…read morereliable service. I love shopping at Square Deal! My husband and I will be back. Thank you!

The gentleman who waited on us was very knowledgeable, professional, and kind! The employees were…read morevery friendly. The shoes we purchased were very high quality at a very fair price!! Will for sure be returning! Highly recommend!!! AAA+++

I have been shopping at the store ever since they opened here at the Glen. And I think a few things…read morekeep on bringing me back here. Number one I think the old school aesthetic that really makes it feel Homie and less like a modern factory. Also, all the people who work here are so super nice and there's always a lot of people working here so this looks like the opposite of any other department store Also, during Christmas, they will wrap anything that you buy there for free and you even get choices which is so incredible because no place offers that anymore outside of Neiman Marcus They always have something good to select from and when I first started shopping there in my 20s the younger section was always very much on Trend. They have some really good brands that they care that you can also find at Nordstrom for example, you can find UGGs Nike Adidas coach, great beauty and fragrances, etc. I'm not giving them a perfect five stars because I do wish that part of the store had been renovated over the years or just kind of updated would've been great And also for people who don't know, they also have their own credit card and if you need a department store credit card, they actually charge you 0% Not sure if that's still the case today, but it was back then so what that meant was as long as you paid the minimum they didn't charge you any APR or finance charges.

Loved this store, we came in here to pick up a wedding gift and it was amazing the entire…read moreexperience, the gift wrapping, the majestic piano player hitting the keys ever so gracefully the selection is plentiful. Perfume, children's clothes, toys books. Home decor, gift cards, everything about this place, and the shopping experience was divine.