It's amazing how horrible customer service and one person can destroy the impression of a business. We had my daughters birthday party here last year and she had the best experience. We come to SK8 house at least twice a month with friends. Wednesday 8/16 I took my daughter and friends for her birthday again! The man who checked us in upon arrival, was super helpful and nice. Fast forward to around 8:30, one of my daughters friends went outside to grab her overnight bag from her Mom. She then texted my daughter that the lady with the red and black locks advised her she could not come back inside because they don't anyone back in after 8:30. When my daughter and her friends went to explain she was with us and only went out to pickup her overnight bag, the lady yelled through a bullhorn in there ears and said she doesn't care and that her "hoodrat friend" have to wait outside until we left. Keep in mind, it's dark outside and she's a 13 year old girl. Her Mom decided to just wait with her until we all came out since it was close to closing and we would be leaving in approximately 30 minutes. Upon the last song being played at 9, the same lady with the red and black locks started yelling in the blow horn in everyone's face to hurry up and take their skates off because they are now closed. I told my daughters and their friends to take off the skates and hurry up. She then, continues to go between all the kids yelling in the blow horn to hurry up. Some skates laces were in knots so I was helping get them off. She's pacing back and forth rolling her eyes for these few minutes saying rude comments. I ignored it because I know everyone can have a bad day. Plus it was my daughters 13th birthday so I didn't want to over shadow it with unnecessary conflicts. To be honest, when she was yelling in the horn some of the kids were laughing being kids. They're 12-13 but none of them said anything disrespectful. I told them all to stop laughing and take their skates to return them. The lady begin to say curse words! I heard say," don't bring your ghetto asses back here!" "Y'all can get it!" "Hurry your asses up!" "Damn let's go!" Finally, I turned around as we were walking towards the exit and said, " you realize that your cursing and being very disrespectful to a bunch of kids!" She then began to curse me out. Then as we were going out the door, a guy or women( I couldn't really tell what they were) was standing at the entrance and started yelling at the kids cussing as well. Saying "get y'all ugly asses out of here!" They began to get very aggressive cursing and yelling. I'm not one to indulge in conflict. As we stand outside, waiting for other parents to pick there kids up, a Mom walks up and stated she was on the phone with her daughter while the lady was cursing and yelling. Overall, that was a terrible experience and I can certainly assure you that we will never return and will be sure to let everyone we know who frequents this location to never go back. I can understand it can be frustrating working with kids but to yell and curse at other people's children is never ok. If there was any issues she could have addressed me directly. When I looked at my phone when exiting, it was 9:07. So it wasn't as if it took everyone a long time to leave. There was about 20 of us and I spent a good amount of money between skating, skate rentals, the arcade and food while waiting. I will most certainly will
Never return and she needs to go to find a new profession because clearly she has anger issues and issues dealing with the public. If I wasn't a women who was raised with morals, values and taught to be respectful of others that situation could have went another way. read more