I had the worst experience at this salon. I walked in excited to get my nails and toes done, but from the moment I arrived, the staff was extremely unwelcoming. There was no greeting or friendly attitude--it was immediately, "Do you have an appointment?" and "What service?" I already felt uncomfortable, but I continued with my appointment.
When I sat down for my pedicure, the nail tech noticed one of my toenails was broken and told me it was going to look uneven. I told her that was fine and asked her to add acrylic or something to build the nail so it would look even, and I made it very clear that I was willing to pay extra. Instead of offering me solutions or explaining what she recommended, she basically just kept telling me it would be uneven. I don't do nails, so I obviously don't know every technique or option available--that's why I'm paying a professional. I expected her to tell me what she could do and how much it would cost.
I asked how much extra it would be to fix the broken nail, and she said $5. I said that was completely fine. Then she noticed another toenail was broken and told me she could put gel on that one. I asked if she was also going to charge me extra for that, and she said no, so we continued.
While this was happening, I told the nail tech doing my hands that I wanted French tips. She told me it would be an additional $10, and again, I said that was completely fine. Then I said I wanted French tips on my toes as well.
That's when the nail tech doing my toes suddenly told me, "No, we can't do that because your toe is broken." At this point, I was extremely confused because I had JUST told her that I was willing to pay extra for her to build/fix the broken nail with acrylic or gel so that my toenails would look even. If the nail is built to look even, why are you just telling me "no" instead of explaining what my options are?
I genuinely didn't understand what she meant, so I asked her to explain it again. Instead of calmly explaining it to me, she ROLLED HER EYES and called the front desk girl over. The front desk girl then came over and told me they couldn't do French because my nail was broken. Again, I had already told them I was willing to PAY EXTRA to have the nail built or repaired!
At that point, I felt extremely uncomfortable. I wasn't arguing about prices, trying to get anything for free, or refusing to pay extra. I was literally asking them what could be done so my nails would look even, and instead of helping me, the nail tech was rude, dismissive, and kept telling me "no" without properly explaining my alternatives.
I became so uncomfortable with the way I was being treated that I told them I no longer wanted to continue with the service and wanted to leave.
Then they tried to charge me $48 just for removing my old set because apparently removal costs more when you don't get another service done with them. Are you kidding me? I CAME IN planning to get both my nails and toes done! The only reason I didn't finish the services was because their staff made me so uncomfortable that I decided to leave.
At the end, they said they would "just" charge me $28 for the removal, and I paid it. But seriously--are you kidding me? I still had to pay $28 after leaving without getting my nails or toes done because of how uncomfortable THEY made me feel.
I was willing to pay for every extra service I requested. All I wanted was for someone to communicate with me, explain my options, and treat me respectfully. Instead, I left feeling uncomfortable, frustrated, and $28 out of pocket for nothing more than having my old set removed.
I definitely will not be coming back. read more