We ordered a simple pineapple fresh whipped cream cake from SK Confectionary for my parents' 50th wedding anniversary. After a long search, I called SK and spoke with Awanshika, who confirmed--after checking with the baker--that they could make a fresh whipped cream cake. I explained I'd confirm the message on top and finalize soon.
That's where the chaos began. I called back multiple times and was passed around, ignored, and forced to repeat myself over and over. Eventually, the owner got on the phone. She restarted the whole conversation, made me go over everything again, and finally agreed to the cake. I paid half by e-transfer right away and the rest at pickup.
When we opened the cake at the celebration, we were shocked. It was not fresh cream, not light, and not what was promised. The sponge was hard, dense, sticky, and salty. It felt like a heavy, overbaked gluey mess--not edible. The pineapple chunks were barely there. Guests barely touched it, and most of it went straight to the garbage. One guest literally spit it out after the first bite. It was embarrassing.
I contacted the bakery to give honest feedback, hoping for an apology or a refund. Instead, the owner became defensive, rude, and accused me of "bullying." She denied ever promising fresh cream and even threatened to share my information with other bakers. Calling a customer "aunty" and making personal insults is not only immature--it's wildly unprofessional.
I paid $120 expecting quality and respect. I got neither. They ruined a once-in-a-lifetime moment for my family and couldn't even take responsibility. No apology. No decency. Just attitude.
I'm writing this review to warn others: avoid SK Confectionary if you value your money, your time, and your special occasions. read more