I will say it takes a lot to send me to Yelp about a place. But when it's *that* bad... it's noteworthy.
Went into Six Corners Cafe for some breakfast. I used to enjoy this place. It changed owners a few years ago, they did some remodeling, blah blah blah. I went in at 11:30 AM. The place was busy. Despite a couple of empty tables, there were several people waiting to be seated. No one was checking on the incoming patrons. I finally decided maybe, since they were having problems seating people, I'd do them a favor and go to the counter and just place my order to go.
After I managed to do this, they finally began to take people in. People who'd been waiting for at least 1/2 hour. Okay. Then they started seating people who came in *after* I placed my to-go order. Seating was beginning to open up. But I waited for my to-go order, since I didn't want to make anything worse.
I saw there was like 1 cook in the back. Three servers, 1 of whom was also bussing the tables, another of whom was also handling the cash register. The third one seemed to spend a lot of time apparently trying to keep the cook on task, keep the orders straight, etc.
I finally saw a couple of to-go boxes placed on a shelf -- just a book shelf, essentially. Nothing to keep them hot. I had a third order, so if that was part of my order, well... It would age nicely?
Eventually, one of the servers saw me STILL standing there (45 minutes after I arrived), and said she'd check on my order. They were "working on it." A guy came in to pick up a to-go order, and I thought the bookshelf food may be his. I felt bad for him -- that food was gonna be cold. Then I saw some more to-go boxes appear. Then the server who was trying to keep the orders straight put the 2 bookshelf boxes in a bag and began to wander about frantically. She finally went to the cook and came up with a third box. If this was my order, only 1 item would not be cold.
It was my order. And yeah, the bookshelf stuff was maybe room temperature. The confused server handed me the bag and asked if there was anything else I needed.
Well, you asked...
I said maybe tell people how long the wait might be. Maybe have some idea yourself about that. Maybe try keeping better track of who ordered what when. Maybe don't put half my order on the bookshelf to get cold and not finish the rest of the order for 20 minutes. Maybe a couple eggs and some hashbrowns didn't need to take an hour. (It was an hour at this point.) And honestly, given what I saw when I came in, there was no excuse other than poor management. It didn't have to be this way.
So they comped me the cold food. I mean, ok, free food. But I wouldn't wait an hour for cold food if I'd known up front... I'd have gone and paid for hot food quicker somewhere else.
The food would likely be good hot. But I wouldn't go here if there aren't 2 cooks and a busser outside of the 3 servers. They were 2 people short of reasonable service.
I don't have the patience for badly managed business anymore. Not when they want to charge me an arm and a leg for mid food. They get 1 star for a nice clean place. I might give them a 2nd star for food if I tried it hot. But I won't bother going back. It's a shame. read more