I'm not sure about the other person's rating; I don't know what the scope of their work was, but my impression is that their expectations may have been unrealistic, given that you have to approve every change order and the original bid is just that -- a bid. Once Sitka cracks a wall or floor open, there may be nasty little secrets in there that weren't initially assessed.
We hired Sitka Projects in May of 2019 for a complete tear down of the kitchen, nook, and bathroom of our Portland Craftsman home. These rooms were an embarrassing eyesore, and we wanted to restore them to what we imagined they might have looked like at their zenith. We have an old coal chimneypiece that adds a lot of character to the space, and two of the contractors who came in to bid had wanted to get rid of it, to open the kitchen to the dining room and give our 1917 house a more "modern feel". But when Brad walked on our porch and looked at the eaves, his first remark had been: "They sure don't make 'em like this anymore"; and when we went inside and he said about the chimneypiece (without me even mentioning it), "I hope you're not thinking of getting rid of this!", I knew I had my man.
The thing that I appreciated most about Brad was that he stayed true to *our* vision, and he was always small-detail oriented and quality driven. He was also a blast to work with! I felt like he was excited and personally invested in making our remodel the greatest success it could possibly be . . . which he did. And he navigated through our project with a rare and commendable calm and skill.
Sitka worked in our home for about four months, and we were dreading having strangers in and out. However, our carpenter was a perfect gentleman, beautiful, brilliant Benito Benito Benito (our daughter's excited greeting for him every morning). For someone who worked like an absolute machine, you would've hardly have known he was there. He's an outstanding worker, a very nice man, and he did remarkably fine work in our home, much of it singlehandedly. The crown moldings he built and placed for us are particularly breathtaking, as is the table leg he built for our nook. His tile laying was top notch. The paint guys also did an excellent job. The finish is flawless and looks baked on. The wallpaper subcontractor, too, was meticulous; I had complicated patterns and sloped walls, but everything is lined up, with invisible seams and no glue showing.
Sitka made our house more livable and pleasant. Everyone who visits here is blown away by the quality of their craftsmanship. I would never hesitate to hire Brad again in the future, or recommend him most enthusiastically to others. read more