So I ordered a hydrangea tree and Fed Ex took way too long to deliver it…read more The tree was completely cooked when it was delivered. I sent pictures and was immediately given a refund. It was very hot over Labor Day weekend and it took about 5 days to arrive and I had a feeling the tree was going to be damaged by the heat. I will buy from Brighter Blooms again when the weather is milder.

Purchased 3 ea of their 5-6 foot Emerald Green Arborvitae in March 2026, only to have 2 die. In…read moreprep for shipping, the tree rootballs were cut poorly causing stress on the trees. Once the trees showed stress they were outside the company's 30 day warranty- they replaced 1 tree but it suffered the same pre shipping rootball butchering, and is dying. Brighter Blooms is not taking any responsibility for their poor processing but blames my ivy crowding the ground- meanwhile 5 other Emerald Arborvitae from two different vendors are thriving next to them. Crummy 30 day warranty and poor plant damage from shipping packages make this company a very poor choice.

We purchased two small boulders from SiteOne to make into a bubbling fountain. One of the employees…read morespent a lot of time helping us choose the boulders and decide how to stack them and where to drill the holes for the water. We were so pleased with the selection there and the help they provide. The beautiful garden rooms are great for getting ideas too. My biggest complaint is the hours. They are really tough for 9-5 folks.

Very disappointed. Called ahead to confirm a fire pit was available, drove to pick up, paid for…read morefire pit. Fire pit outside where desk associative had put sold on it when I called. Went to load and manager came out and said pit was already sold. Understand mistakes happen, but after hooking up trailer and driving to facility thinking I had purchased a fire pit, the only offer manager had was 10% of a similar fire pit that was 3 times the price and a sorry. Last time I purchase from this non- customer focused organization

Great nursery with very helpful staff! All of their plants are top-notch. All of their plants are…read morenon-GMO and very healthy. All of the plants I have ever bought from here have thrived once planted in the ground. In fact, their plants tend to do better than the ones I buy at Lowe's or Home Depot. They also have soil, mulch, and tools for any gardening needs.

Total ripoff. This place overcharges and products can be found many places for a lot lessread more

They sent me a damaged/cracked bareroot rose. I asked to send it back for a replacement and they…read morerefused because they were out. I asked for a refund and they refused. They didn't care to make it right. Instead, they tried selling me their potted roses. Very disappointed with the product and customer support.

Last spring I bought roses that ended up having virus/disease. Warranty ends same calender year; so…read morethey told me- tough luck no warranty. Not the way to treat a , no longer, repeat customer.

the son of the farmer, he did his job so great and he spent his time with us and the tree look so…read moregreat but its broke (it is what it is) we didn't know it gonna be happend like that. By the way just come and buy it, they have a bunch of tree you would like to see it. Sorry for my english grammar. Peace!!!!

Excellent services..they came out to plant the tree, as well as assisted with the removal of the…read moreold stump previously there without any complaints at all. Definitely will recommend!!.

A great experience with the Flower Diva for my mom's birthday. I called and the shop worked with me…read moreon a custom arrangement (Designer's Choice) and delivered the amazingly beautiful arrangement right on time. My mom was very happy to get such a happy and energetic arrangement. I will definitely use them again in the future! They are not the cheapest, nor the most expensive, but they did a high-quality job at a fantastic price. Thank you!

After a few email exchanges, the package arrived on time!! It was a wonderful surprise! We thank…read moreyou from the bottom of our hearts, and I highly recommend this excellent service!

I was particularly looking for shade plants and got a lot of help, including the representative…read morepulling a Hosta out of a container to teach me how to safely divide the plantings, and then trying to get me one to buy that had not been disturbed. I bought the one she had disturbed for me, among other items.

Careful leaving a spouse unaccompanied for a visit. They may have too much fun and fill the truck…read moreup! Great folks, helpful and knowledgeable.

I purchased a Meyer Lemon Tree from Fast Growing Trees because their website advertised a 1-year…read morewarranty. When my tree failed, customer service suddenly told me the warranty was only 60 days. Instead of replacing the tree, they offered me a "$108 credit." What they don't tell you is that this isn't actually a store credit. It's a promotional code. The way they apply it is incredibly misleading: The promo code reduces the product price before payment instead of acting like a gift card or account credit. They apply the promo code before any sitewide discounts. On a $114 replacement plant, they subtract the $108 first, leaving only $6. Then they apply the 20% sale discount to that remaining $6 instead of to the full purchase price. It gets worse. Because the promo code lowers the product value below their $99 free-shipping threshold, they then charge shipping fees and sales tax on the shipping. It also became clear that this isn't a true store credit at all. If I use the $108 credit on a product that costs only $15, Fast Growing Trees doesn't simply apply the remaining balance to my account. Instead, because it's treated as a promotional code, I still have to pay shipping charges and sales tax on those shipping charges. A real store credit would function like payment and cover the purchase until the balance is exhausted. This "credit" functions as a discount code, which significantly reduces its actual value. As a result, even though I was supposedly given a $108 "credit," I still ended up paying more than $28 out of pocket for a replacement. What's really frustrating is that if I ignored both the warranty credit and the 20% promotional discount and simply bought the same $114 plant outright, my total would have been about $125. Yet somehow, after applying a $108 warranty credit and a 20% discount code, my final cost ends up around $136. A warranty replacement should reduce what a customer pays, not increase it. The way Fast Growing Trees structures these "credits" makes them worth far less than their advertised value. I followed their care instructions and did everything I reasonably could to keep the tree alive, yet it still died. The real disappointment came afterward. The advertised warranty did not work as expected, customer service gave conflicting information about coverage, and the so-called replacement "credit" was structured in a way that left me paying more than I would have paid without it. A warranty should provide confidence that a company stands behind its products. My experience was the exact opposite. I feel misled by both the warranty advertising and the way the replacement credit was applied, and I will not be purchasing from Fast Growing Trees again.

I recently placed two orders for trees with their BOGO promotion. Buy ONE get ONE. I put the…read morequantity as ONE, expecting to receive another for free. I received one at full price. When I went to customer service they said I should have put quantity as two. Then why wouldn't the promotion say but two get one free. The company has responded with we are sorry but made no attempt to make it right . I spent $350 for the two orders and received three small trees when I was expecting six. Why would anyone not want a free tree when ordering under their BOGO promotion. Just a bait and switch

My original review from May 23, 2025…read more.. Wow! 5 pallets of tall fescue delivered on 5/21/2025 and 85% of it looks like this. Hoping SuperSod will make it right. I am mortified, embarrassed and completely stunned at the bad quality of the product delivered. My updated review... Pamela is now (nearly 5 months later) trying to minimize my obvious concern and asking me to fill out a form. No apology, no understanding how I feel just simply "fill out this form". I am in disbelief at the lack of empathy.

My lawn is turning out great!! Use lawn coach, it works incredibly well. I've used other companies…read morethat just spray and spread fertilizer and it's not good. They customize the plan to your lawn and what a difference it makes.

When I say the WORST customer service...believe me. Customer service representative tried to help…read moreme but was unable too...so she called for someone to come assist me. NO ONE ever came so I walked back to front. Another associate came up and then she walked me back asking some of the other sales associate if they knew anything about plumbing. There were 2 men that never acknowledge or volunteered to assist me or get someone to assist me. They were too involved with each other (blatantly ignoring me). The associate finally got someone to assist me. He tried but was not able to assist me but Thank you Brent for trying. Clearly customer service is not something this store cares about. Big disappointment! Training needs to be done on Customer Sevice ASAP!

You walk in this store & there is someone to greet you & ask what they can help you with…read more I was directed to the exact aisle & found the box I needed, It was $14..00 less than the same box at the UPS store, I thought they 'specialized' in boxes? The lady at the UPS store apologized. I called around to Office Depot & U-Haul and went to two other stores before I found exactly what I needed at Lowes, PLUS they offer a 10% Vet discount. Lowes, yes it's a big box store but somebody needs to give Home Depot some completion to keep prices in check, plus they are a huge employer in the state of NC creating jobs and stimulating the economy.