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    Sirr John Moto

    4.0 (4 reviews)

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    Murf Electric Bikes

    Murf Electric Bikes

    4.0
    (62 reviews)
    $$$$

    Disappointing support from MURF Electric Bikes…read more I am writing this review to share my deeply disappointing experience regarding a premature battery failure on my MURF Electric Bikes e-bike. The bike has only 800 total miles on it and is just 3 months past the standard warranty expiration. For a component as critical and expensive as an e-bike battery, failing after only 800 miles points to a clear manufacturing defect or a faulty Battery Management System (BMS). When the battery stopped working, I took it to an independent local bike shop and spent $50 out of pocket to have it professionally diagnosed. Their conclusion was clear: the battery itself was defective, and my best bet was to take it directly back to the manufacturer, MURF Electric Bikes, at their San Clemente showroom where I originally purchased it. When I reached out to MURF Electric Bikes support, the initial response was highly disappointing. Adhering strictly to the calendar date rather than the incredibly low mileage, they initially only offered a 25% discount on a brand-new replacement battery. After a great deal of back-and-forth and pushback on my part regarding reasonable product lifespan expectations, they finally adjusted their offer to $550 plus tax for a replacement. While I appreciate that they eventually moved on the price, requiring a customer to spend over $550 out of pocket to fix a premium e-bike with only 800 miles on the odometer is unacceptable. A quality lithium-ion battery should easily last several thousand miles. Prospective buyers looking into MURF Electric Bikes should be aware that if a major component fails shortly after the warranty date--even with very minimal use--you may be left holding a significant bill for a replacement.

    I just purchased a second MURF e-bike…read more The sales representatives are very nice and knowledgeable I looked at several e-bike manufacturers and found the quality of MURF to be superior Considering the size of the tires, the wheels spin true. Small details like the headlamp is good quality, nice comfortable handlebar grips and seat The rear luggage rack is welded to the frame vs. an add-on with fasteners The battery has huge range and speed MURF does a good job managing all the wires associated with an e-bike. The handlebar area looks relatively organized and clean MURF is worth the additional price in my opinion

    Buy My Bikes

    Buy My Bikes

    4.3
    (165 reviews)
    $$

    My bike fell down and the derailleur was wedged in my wheel today. I went to my favorite bike shop,…read moreBuy my Bikes. Kenny spent just a few minutes and my bike was as good as new! I have visited this great bike shop for over 40 years, and have purchased 5 bikes from the owner Jim. They have a great selection of bikes and the BEST bike mechanics in the county! A special shout out goes to Carl, an expert at adjusting spokes and making the wheels spin perfectly. ALL of their mechanics are first-rate and provide friendly, efficient service. I highly recommend Buy My Bikes for purchasing bikes, but it's also a great place to go if you need your bike fixed!

    Jim, the owner, was extremely hostile and rude toward me throughout this experience. I was charged…read morefor parts and services that I later learned were never provided. I calmly asked him to make it right by either refunding me or fixing the issue, but he refused to do either. I have videos documenting how I was spoken to during the interaction. I remained calm and respectful, yet I was treated incredibly poorly. Based on my experience with the service, parts, and customer treatment, I would not recommend this bike shop to anyone. Customers deserve honesty, quality work, and basic respect. I sincerely hope no one else has to experience the kind of treatment I received. The second receipt is from a separate bike shop stating that it was not replaced and still needed to be fixed.

    Sirr John Moto - bikes - Updated August 2026

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