I just purchased a second MURF e-bike…read more The sales representatives are very nice and knowledgeable I looked at several e-bike manufacturers and found the quality of MURF to be superior Considering the size of the tires, the wheels spin true. Small details like the headlamp is good quality, nice comfortable handlebar grips and seat The rear luggage rack is welded to the frame vs. an add-on with fasteners The battery has huge range and speed MURF does a good job managing all the wires associated with an e-bike. The handlebar area looks relatively organized and clean MURF is worth the additional price in my opinion

Disappointing support from MURF Electric Bikes…read more I am writing this review to share my deeply disappointing experience regarding a premature battery failure on my MURF Electric Bikes e-bike. The bike has only 800 total miles on it and is just 3 months past the standard warranty expiration. For a component as critical and expensive as an e-bike battery, failing after only 800 miles points to a clear manufacturing defect or a faulty Battery Management System (BMS). When the battery stopped working, I took it to an independent local bike shop and spent $50 out of pocket to have it professionally diagnosed. Their conclusion was clear: the battery itself was defective, and my best bet was to take it directly back to the manufacturer, MURF Electric Bikes, at their San Clemente showroom where I originally purchased it. When I reached out to MURF Electric Bikes support, the initial response was highly disappointing. Adhering strictly to the calendar date rather than the incredibly low mileage, they initially only offered a 25% discount on a brand-new replacement battery. After a great deal of back-and-forth and pushback on my part regarding reasonable product lifespan expectations, they finally adjusted their offer to $550 plus tax for a replacement. While I appreciate that they eventually moved on the price, requiring a customer to spend over $550 out of pocket to fix a premium e-bike with only 800 miles on the odometer is unacceptable. A quality lithium-ion battery should easily last several thousand miles. Prospective buyers looking into MURF Electric Bikes should be aware that if a major component fails shortly after the warranty date--even with very minimal use--you may be left holding a significant bill for a replacement.

Relaxing experience buying from Synaptic, especially because we weren't that well-versed in the…read moredetails of eBikes. Shaun was knowledgeable, answered our questions, and importantly, did not pressure us in any way. He helped me select the best bike for me. I'm on the petite side about 5'3" and some frames were a bit large for me so he showed us the Lectric XP-4 Step -Through. Perfect bike for me and Laguna's hills. It also folds!!!! He also had the company ship us the parts that weren't in the store but came with the bike. Ex. Top Tube bag etc. They do have other brands besides Lectric. I tried the Aventure, great bike but a bit too tall for me:) Overall, highly recommend this bike shop! Easy parking in front and you can grab a coffee nearby afterwords.

Shawn was awesome. We were camping at Doheny State Beach campground for my birthday. My Husband…read moretook me to this bike store and bought me a new Lectric EBike. Shawn ordered us the bike in my color that I wanted and the next day we came and picked it up and rode it back to the campsite. Excellent bike and excellent customer service. Would've gave five stars except for our bike was missing its mirrors and saddlebags, which Shawn said he would ship to us when they came in. When that didn't happen even after two attempts made via email and telephone calls. We just decided to make the drive down here and pick them up. We live 2 hours away ‍

Pat and Noah are seriously the best! They helped me with a couple builds and many repairs. Their…read morepricing is absolutely fair and they always go above and beyond what they charge for. The value is top notch.

I took my older Evo Springer to this shop a little over 2 years ago for several things:…read moreinstallation of a chrome rear splash guard, RNR brake rotors, and tightening the springs up on the rear suspension. Because of all the great reviews about Pat and his business, I felt like I was making a safe choice. I have three older Harleys now and I've had many over the 40 year span of owning motorcycles. I usually do all my own work as I'm fully capable and have a full rollaway toolbox filled with snap on and Mac tools. I just don't have a lift so I prefer to pay people to do it but lately it just seems like there's nothing but incompetent mechanics. Unfortunately, my experience was very different. The reason I'm writing this review now is because I recently had another terrible experience with a different so-called Harley mechanic, and it brought back the frustration I had with Pat and the work done here. I really hate leaving a negative review, especially for a business with so many five-star reviews, but I think people need to know what happened to me. Most seriously, after picking up my motorcycled riding it home, I discovered that the very next day, while riding on PCH, my front wheel began wobbling. I pulled over and discovered that the axle was so loose that I was able to tighten it by hand. There was grease all over the axle and axle nut. I grabbed the chrome cover on one side of the axle and the other chrome cover that was set-screwed onto the nut, and I was able to tighten the axle enough by hand to get the motorcycle home riding very slowly. This was not a minor issue. An improperly secured front axle can have catastrophic consequences. I was extremely fortunate that I noticed the problem before the wheel came off. I contacted Pat the following day and explained exactly what had happened. He told me he would make it right. I told him that if he made it right, I wouldn't write a negative review. Unfortunately, after that conversation, he stopped responding to my texts, wouldn't take my calls, and didn't respond to my emails, after telling me "I'm a man of my word" There was also an issue with the chrome rear splash guard. I had provided the exact same part that I had to buy twice and pictures of I wanted installed. Pat determined that it wasn't the correct part, which it was the right part. and cut approximately 1/3 of the splash guard material off, it looked like crap after this modification. I ultimately purchased the exact same part and installed it myself, using the same exact splash guard I bought off eBay. To be fair, the rotor replacement itself was fine, and the suspension work initially appeared to be OK. But the front axle issue is something I simply cannot overlook. If you have this shop RNR your wheels, I strongly recommend checking the axle yourself and verifying that everything is properly tightened and torqued to the manufacturer's specifications before riding the motorcycle. Finding an unsecured front axle after professional motorcycle service is extremely concerning. I was lucky that the problem showed itself as a wobble while I was still able to safely stop. I don't enjoy writing reviews like this, but when safety-critical work is involved, I believe customers deserve to know about experiences like mine. Based on what happened to me, I would not trust this shop to work on my E BIKE! Hey Pat when you say "I'm a man of my word" that should actually mean something not just empty words! I had to go over all his work laying on my back on the garage floor. I paid 1600 for this garbage work!! Utterly ridiculous!

Fortunately, I found this shop. Unfortunately, it took me so long. Brought them an older bike of…read moremine that needed some carb, pipe and shock work. I can't say enough about the quality of work that was done to my bike! It has never ran so good!!! Truly a real professional shop. From the office staff to the gentleman who hucked me my bike up in the back of my taller truck. Outstanding performance all the way around. Highly recommend and I will be returning with all of my bikes from now on. Thank you, James

TOKYOMODS has been taken care of my dirt bikes for many years. I want to thank Justin and his team…read morefor all the great work fair pricing and quality service. Thanks again. We love our bikes and thank you for taking care of them.

They took care of me. Noticed a problem with a bike we did not see. Easy to work withread more

I left my son E bike over there to bleed the brake. After they called to say it's ready for pick…read moreup, I arrived five minutes before closing, there been nice enough to check me out. But when I test the bike in the parking lot, I find out that the brake is not working. I left the bike for an extra day. Next day, when I picked up the bikes, we tested in the parking lot and it was much better still Not 100% but better.

Proven track record, quality accessories, hi-grade bike selection, competent and knowledgeable…read moreservice, repairs and advice provided by Micah and staff. Always super helpful, plus good tips on scenic and accessible routes and trails you may not know about.

Had an issue with my Super 73 e-bike and I thought I could fix it myself. When I got stuck, I…read morecalled Doheny Electric Bike and even though it was almost closing time, Micah invited me to bring it over and he'd help me out. He quickly fixed what I was stuck on and then he identified the actual issue and quickly fixed that too. Glad to have such a great bike shop here in the neighborhood.

John is really good what he does, if you need your bike worked on he is the guy. Trust him he no…read morehis shit.

Great service! Called in the morning and he was able to take me in the same day! His prices are…read morefair and did an amazing job.

Have been dropping by their other shop in the Los Molinos area and finally pulled the trigger on a…read morebike Super comfy... really powerful No regrets at all

After researching E-bikes for a little over a year and purchasing and returning 5 E-bikes…read more(different brands/models), I was about to give up. But I came across Swell Bikes after I returned my Epic bike (right down the street) and I was blown away. The bike is sturdy, reliable, fast, and just looked great. After speaking to Troy (the owner), I was convinced that this is the bike I've been looking for. I took a week to think it over (scared from past experience) but made the decision to purchase it and I couldn't be happier. My bf and I picked it up and rode from San Clemente to Ladera Ranch which was a long but a great ride. I can't wait to ride it again. Some might describe me as picky but I just know what I want and won't settle till I find it :) Thank you Swell team for providing a great bike, great experience and being so patient with all my questions and my process.