Permanently closed! I drove by today and noticed the windows were empty. Purchased many bikes and serviced them over the years, a tremendous loss for San Clemente. Lee was an incredibly kind and honest employee. Very sad day indeed! read more

These guys saved my skin - coming through in the clutch with only 30 minutes left in their workday, they efficiently fixed a rear tire flat and got me back on the road in no time. They expertly found where the puncture was (near the nozzle) so I can troubleshoot future issues if spoke/rim tape or whatever related. I can't thank you fellas enough for taking the time when other local dealers declined my plea for help. I'll definitely be back when in the area for normal accessory purchases. read more

Jax Bicycle Center - Bike repair - Bikes Near Me - San Clemente, California

Great service and super helpful staff. I came in looking for a bike for my toddler and they made the whole process easy and stress-free. Took the time to help us find the right fit and made sure everything was dialed in. Highly recommend--local shop that truly cares about their customers. read more

My trusty old Specialized bike needed some serious TLC and that is just what it got at SC Jax!! New chain, sprockets, pedals, tires, tubes and tune up and now I have a NEW old bike - good for another 5+ years!! I could not be happier with the service or the outcome at Jax!! read more

Jax Bicycle Center - This is the 'After' shot of my 'New' old bike. WOW - great work!! - Bikes Near Me - San Clemente, California

I was riding in San Clemente and my tires started getting flat. Jason was there to help me out and get me back on the trails even suggested a few! Definitely 10 out of 10 service read more

Jason at Jax Bicycles, San Clemente helped me select a bicycle then set it up, a custom fit. He also used components from my two trade in bikes to get this new one equipped for how I ride. I definitely upgrade to go better up our hills, mission accomplished so much smoother and efficient. There was a definite savings in buying parts, set up, and out the door. There was so much value in the time spent and customer service at a popular shop. read more

I would highly recommend Jax for your cycling needs because Andrew went above and beyond and fix replace my tires and gave told me about the flat tire deal and replaced my chain. Andrew, also knew that I had to get my. Ike fixed quickly and he did it on the spot. I'll definitely go back to them for business because of Andrew's professionalism and honesty. read more

Great people and service. Have bought several bikes through Jax and have always been well taken care of. read more

I dropped off my bike with a full work order and it was done the next day. I know how rare that is. Five Stars.

I went to Jax for an emergency repair and the staff couldn't have been more attentive and professional. After that initial time I've gone back again and haven't been disappointed. Always terrific customer service and fair pricing. A good neighborhood find! read more

Great service and attention to detail. I was really impressed with the knowledge and tips given by Johnny at the Laguna Niguel store. He spent almost 2 hours discussing the functionality of my new bike and helped set it up along with Nick in the service center. They ride a lot and know the bikes. It was a pleasure doing business with them and I will be back. Thanks, WHN read more

Great Shop, Suberb customer support. They rebuilt my Titanium Travel Tandem to accommodate my quirky riding style eliminating the drop bars opt'n for vintage Scott AT-2 Bars read more

Man this place is legit! Jason on 2 occasions, has noticed some very dangerous situations on my son's electric bike and didn't charge a ton of money . I Jason with his life! They have done a great job fixing and maintaining his bike and they are super fast and reasonable . I think they are the best bike repair in the OC I can't recommend them enough!! read more

Was promised our kids bike would be ready before we left for camping. When we went to pick it up, they hadn't even started. Would not recommend. Horrible service. They did nothing to try and make it right. read more

RE: Customer Service. I had to ship a GURU titanium bike to Colorado. Lee and Jason explained the process and brought me through all the steps necessary to get it done. It was very turn-key. JAX took care of boxing up the bike correctly - and I connected with bikeflights.com, received the packing slip and forwarded it to the team at JAX. UPS picked the bike up at the store. Very easy - and very organized. Highly recommended. read more

Since I was a kid anytime you walked into a bicycle shop in need of a part or service it seems they always were eager to help and 99% of the time were able to. This shop in San Clemente basically has been worthless three times now and I really feel they just don't give a damn. However the boys at the Jax in Aliso Viejo ( Pacific Park Aliso Creek area ) were helpful . This review is only for Jax on El Camino Real in San Clemente . This is a bummer level **** Another no BS review by J Bossco read more

Excellent customer service & very helpful staff. The bike selections are great too. We purchased the Trek Verve 2 last year & ride almost everyday! We liked it so much that we bought another! This electric assist Trek is perfect for riding with others w/ different fitness levels. read more

Great Shop & Extremely Knowledgeable Staff, I recently dropped of my Titanium Tandem off for a number of revisions. Despite the doldrums COVID-19 has delivered to us all, the Jax Team rallied up all the parts, made the modifications & delivered my ride in a timely manner. It worked flawlessly first time out......Thanks Guys read more

I went into this store yesterday to purchase some items for my bike, as I walked into the store, I was given a stare as I said hi to an employee. A elderly man approached me asking if I had a mask? I could tell right away this was going to be a scolding lesson. I replied, "are you requiring a mask in this store? The old man replied "yes, that is what it says on the door" At this point, I felt best to leave as I got the stare from the rest of the staff. I respect the businesses decision to require a mask at their place of business however, most businesses are not requiring mask or a lot businesses still have the same signs up from when it was mandated to wear a mask indoors. A little friendliness goes along way. I am a local so I try to support our local stores. I left and found another local bike shop that was both friendly and helpful. We all have choices. I will no longer be a JAX customer. read more

My beloved vintage Guerciotti was in need of its bottom bracket to be packed, and I was worried because it has Campy components. The salesman said he was pretty sure they could do it, sure enough, it was done the next day and I am happily reunited. The guys there are really nice and helpful and fast. I highly recommend them! read more

I've tried really hard to not write this review because I always want to give local businesses, especially bike shops the best opportunity to provide great service. I would way rather spend my money at a local shop than a big box retailer. I've been a patron of Jax for a while and always had great experience, their retail products are consistently good and their staff was generally knowledgable. This review is based 100 percent on my experience with their repair department. At the end of April I needed a tuneup for my bike so, knowing their backlog due to COVID, I scheduled an appointment for June 3rd and was told it would be a 24 hour turnaround. When I went to drop my bike off the same guy that I scheduled my appointment with couldn't find the appointment in their system and said it would be 3 weeks to check out my bike if I left it that day. I was frustrated but understood that they're busy and people make mistakes so I left with my bike. Later that day I called and got the manager who was gracious, apologized for the mistake and scheduled a new appointment for me on June 24, promised it would be in the system, and told me it would be a 24-48 hour turnaround. I dropped it off on June 24 with the manager and thought it odd I didn't hear anything by the weekend, but gave the benefit of the doubt. On July 1 it had been a full week so I went in person to check on it to see that it hadn't been touched. I was disappointed but the manager was again apologetic and promised it would be done by the end of the next day, Thursday July 2. So today I go in 10 minutes before closing to, once again, see that my bike was sitting there on the rack completely untouched. The manager tried to apologize and said he would make sure it was the first bike done the next morning; however, after hearing the same thing so many times I decided to leave and take my business elsewhere. The part I was probably most disappointed in was that the manager and the bike service guy both apologized but quickly defended it by saying how busy they've been. I get being busy, but if you don't take care of your customers when things are busy then you'll be sad to not have any customers left when things slow down. I'll spend my money somewhere else, as much as it pains me to do so. read more

We just picked up some awesome e-mountain bikes. We got accessories and they put everything on while we waited. Awesome customer service!

Gone are the days that a bike shop was a bike shop. Jacks won't work on any bike they don't sell even for basic maintenance like a chain replacement, cable replacement. Quite the joke. Recommend not going to them or giving them any business. Hope to save other San Clemente residents from wasting their time. Support real bike shops in the community. read more

I did more research than the average human and decided on a Trek Lush SL for my wife, which these guys support as their bike brand. If you live in San Clemente this should be your go to bike shop. 1) Bob is friendly, knowledgeable, and HONEST, I bought a bike prior to there 10 % off sale and he offered that even though I had already agreed to purchase the bike. 2) I upgraded the handle bars and they gave me a credit on the stock handle bars 3) Close, you have to drive to Laguna Niguel for comparable service / quality brand of bikes 4) all the staff has been very helpful 5) because I say so :) read more

Jax Bicycle Center - 15th anniversary gift Pink streamers optional - Bikes Near Me - San Clemente, California

Great shop! The staff is all very helpful and they know what they are doing. My handlebars came loose while I was out riding and they tightened them - free of charge and wouldn't accept payment. I bought some snacks as an indirect payment, but this was very good service ! read more

Tried to do an online-curbside pick up order. the item was in stock in the san clemente store according to the website. they charged my credit card the day after ordering. Day 5 after order, i inquired, they said be patient. Day 7 i inquired, having heard nothing from them they said be patient. they updated the website to say be patient but they also added in stock at the store was 3 - 5 days. I waited 7 days got nothing, but they charged my card!!!! Now I have to fight them for my refund!! Legit business does not charge until it is ready to ship (or pick up in this case) stay away!!! read more

WOW. I experienced today world class service from Jax and Mr Dani Aguilar. I was riding through San Clemente and noticed a back tire issue with my Cervelo road bike. Dani greeted me at the front door with a smile and "how can I help you". He immediately fixed my tire, noticed I needed a new chain and showed me exactly how to properly maintain my bike for continued safe riding. This was my first visit to JAX and will not be my last. Amazing Bicycle Center! Thank you Dani. read more

I got a small pinhole leak on my back tire of my Ebike in San Clemente, My buddies road ahead to Jax and informed me that they would fix my flat tire while I waited, so I walked the to their store just to be informed by the manager that he couldn't work on an E bike, because he couldn't guarantee a patch. I told him I just need a patch so I can get home, he said sorry I can't help you! Locals should help locals. I've been shopping at this bike store for many years until today. I will never be there again read more

Jax Bicycle Center - Flat tire - Bikes Near Me - San Clemente, California

Had to return a tire repair kit, Jax took it back and gave me a full refund -no questions asked. Great Customer Service!!!!

Great local spot. Good knowledge and parts selection.

I had the pleasure of having Lee and Dani....Guide me through some difficult mechanical problems with my bike. They were very professional very fairly priced and very very customer service oriented. I would recommend them to anyone, at any level of cycling. They are San Clemente's greatest. Sincerely RB and Judi Alexander 3832 Vista Azul San Clemente, Ca. read more

JAX is 5 star service all the way.I had an "out of the box" issue with my ebike and was referenced to them as the local Bosch dealer. Dave the owner took the ball and ran as did his bike tech Dan in the shop. They even got the Bosch Rep to come down and personally handle the issue. Job well done to JAX of San Clemente!!! read more

Bought my Trek bike here & got free lifetime tune ups. friendly & knowledgeable staff :)

Dropped off my Trek Road Bike on monday morning for a tune up and a new chain and rear cassette. Bike was done by Tuesday afternoon all cleaned up and with some other essential services performed. I am super stoked with how well it rides now. Im really glad this place is so close. I found it interesting that someone complained on here about them only carrying Trek bikes and components. Most of the shops I've ever been into only carry one, maybe two brands of cycles and one is usually a house brand. The same goes for components. It costs money to stock those items. I don't think that is fair grounds for a negative or even moderate review. Thank You Cycle Werks! read more

Im very impressed with Cycle Werks, more importantly Hank Inglesia mechanic extraordinaire! He is so easy going and I can be a pain in the butt about my bike tuning expectations. So we have synergy. He works exclusively on my SRAM Red equipped Boardman 9.4 and My Fiance's Cervelo S3. he is well versed on all drive trains and keeping high end bikes running strong. Moreover, he detects potential problems and rectifies them readily. I normally take my race bikes to Nytro in Encinitas, but no more. Hank is as good as it gets, so why go elsewhere? Thanks Hank! read more

My previous comment got deleted because it was reported to be representative of COVID, rather than the business itself so I felt the need to alter it and post it again. The attitude I received from staff was absolutely terrible. I simply asked how long it might be before I was let inside store and I as scolded by two employees. On a separate note, every time I have been inside the store pre-COVID, the stock was very limited. I can honestly recommend choosing ANY other bike store in San Clemente over JAX. read more

I visit this cycle store every few months. The service is really terrific. I bought a pair of gloves today and after the first ride they began to fray. I took them back and the owner gave me an upgraded pair and apologized for the inconvenience. When I told him how much I appreciated the service, his response was perfect, "no big deal, that's what we do!" I always appreciate retailers that stand behind their sales & service! If you need a new bike or your bike serviced, I highly recommend you check them out. read more

I was impressed by how helpful they were to fix my bike's flat tire. The care they showed over something so small won my future business. I already told my husband we are shopping there from now on for bikes, helmets, and bike accessories. My daughter loved the unicorn bell I got her from the store too! read more

I was absolutely delighted with the time, care, and service I received here! They didn't have a tester bike in my size so they built one for me. They took time to make sure everything was precisely to my needs and Jadon Barton our salesman even put together and installed my bike rack as I didn't know how! This was so far beyond excellent! I highly recommend them!! read more

Cycle werks rocks!!!! My beach cruzer got a flat and Anthony came to the rescue.... I was stranded and my super Saturday would have been ruined!!! Who knew that kind of service even existed!!! I felt like I was in the 50's with full service station! THANKS! read more