If I could give this place zero stars I would. I have no idea how they have good reviews because some of these guys are complete jerks. Just flat-out, in-your-face rude people. Possibly they're paying people to write reviews?? Anyways... a few months ago I bought an e-Bike and brought it in to their shop in Dana Point to have my brakes serviced. Before I came in, I called and asked an estimate. A man told me $25. I brought the bike in the next day and said in addition to the brakes, if they could just see if there's anything wrong but please don't fix it - more so a general glance over to make sure nothing is crazy wrong. I figured it wouldn't be too expensive to add that. The guy at the shop told me Tuesday. I dropped it off on a Friday. I called the next Monday afternoon and asked what time on Tuesday it should be done. The man I spoke with was EXTREMELYYY rude to me. I thought I was trippin because of how rude this guy was - for literally no reason. He also quoted me two different prices than what I was first told, each one higher in value than the last. He ended up saying $75 and I said "woah woah. I was told $25 for brakes and all I asked in addition was for a simple glance over to see if anything else is wrong. How it that $50?" And he went on to tell me they did lotsss of repairs to my bike because it was messed up. I asked him "why did you guys do stuff to my bike when I didn't ask you to? I'm not paying for something I didn't ask for..." He kept changing his story every time I asked what exactly was done to my bike - "I don't know what was done" or "nothing was done" or "we did a lot of things." Every time a different answer. This guy kept cutting me off, talking to me in a really aggressive tone, and also not giving me a straight-forward answer on what was done to my bike and when it would be ready. Eventually I hung up on him because of how rude he was being. I called back and immediately asked for the owner - whoever I spoke to tried to avoid giving me the owner's contact info but I said that's all I needed. The store called me back about 30-45 min later and "apologized" and "explained what the mishap was." They ended up performing all of these fixes on my bike that I NEVER ASKED FOR. But they still only charged me $25 because they were in the wrong. I contacted the owner by email but he never responded to me.
The main reason I'm writing this is because now, months after my experience, I find out my roomate's boyfriend had the EXACT same experience with these people a few days ago. What's even worse is the man he spoke to cursed at him and hung up on him - all because they were doing things to his bike he never asked for and they were 3 weeks behind his original pickup date. I wasn't there when he went to pickup his bike, but apparently most of the people there were trying to defend the man's actions and they still charged him for the work he never asked for.
Complete lack of customer service. Complete lack of communication with themselves and customers. This place is ridiculous and I'm not sure why there aren't more negative reviews on here because it can't be a coincidence that it only happened to me and my friend.
I love supporting local businesses. I live around the corner from this place. But I will never recommend this place to anyone because of how poorly you all seem to treat those who ask questions or won't pay for something they didn't request. Do better. read more