I've been a loyal customer of the Sir Pizza on Brandt School Road in Franklin Park for 10 years. Aside from ordering pizza, I've often ordered their side salads and asked if there is any chance they can add cheese to my salad & I would pay extra.
Many times for several extra dollars, the cooks have added long strands of shredded cheese to this side side. However, 2 months ago I paid $2-$3 extra dollars for this yummy cheese to be added, only to discover that they never added it, even though I paid for it. I called and asked if the next time I ordered, if I could have the shredded cheese at no charge. The young girl who took the call was kind & agreed to do this for next time, yet when I got my salad next time, there was literally "sprinkle cheese" very sparsely added. I was perplexed since I paid quite a bit extra money on a small side salad for the cheese I love, yet it was not the shredded cheese.
When I called back, is when everything went downhill FAST. The owner, KAREN answered the call & when I kindly & calmly told her about the lack of cheese on my salad like in the past, (that I had paid for), she immediately got upset & annoyed & the first thing out of her mouth was "DIDN'T YOU CALL LAST WEEK ABOUT THIS?" She apparently has caller ID. I was shocked by her response, but figured once I explained that lately when I have paid for cheese on my salad, it was either forgotten to be added or was completely different & a sparse shake of "sprinkle cheese" for $2-3 extra dollars. Karen had the nerve to begin arguing saying that they have only have EVER added smoked provolone sprinkle cheese when asked for cheese to be added. I politely said, that had not been the case, because when my husband & I paid extra, the cooks always added the long shredded smoked provolone cheese that I came to learn is what they put on their pizza usually. The owner Karen was not willing to concede that her cooks could have simply & understandably been putting the shredded stands of smoked provolone on my side salad for over a year, vs the sprinkle cheese that she is claiming they have only ever put on their side salads since they opened up to 12-15 years ago. She was rude, annoyed & had ZERO CUSTOMER service skills. She never was able to admit that most likely the cooks added their long strands of smoked provolone (that I mistakenly thought initially was mozzarella, like most pizzas often have). She hung up on me in mid-sentence and when I called back to try to finish my thought very calmly, she became angry and told me I was "dead wrong" even after a decade of being a loyal customer. My issue is not with the quality of the food, i love the food, it's only with the owner, Karen who is rude & unprofessional!
I was so frustrated, that when I said I should contact the better business bureau, seeing I had paid for extra cheese last time that they are not giving me anymore, she said "Go ahead & call the better business bureau. I do my care!". I decided to do better than that and write this yelp review instead! All Karen had to do was apologize for the mix up & tell me she herself adds sprinkle cheese & that the cooks occasionally must have been adding the standard smoked provolone to my side salad from time to time, instead of arguing with me & hanging up over extra cheese that I have been paying extra for years! She basically called me a liar & my loyal 10 years of frequenting her establishment, did not matter one bit to her! All of this could have very easily been resolved and worked out! Instead she had no customer service skills to work this out & was a
major hot head. So as petty as it sounds, I paid $2-$3 for cheese I never received on my last order. I doubt that is how much sparse sprinkle cheese costs to be added.
VERY DISAPPOINTED WITH THE FRANKLIN PARK SIR PIZZA OWNER, KAREN! read more