I have been here in years past, but this year I was VERY disappointed. I rarely write negative reviews as I am a firm believer in promoting small business; however, from the moment we came in--it was uncomfortable. We were "greeted" by the hostess who questioned us if "we actually had a reservation" and seemed irritated that she had to look on her system before letting us through the secret door. Upon arriving upstairs, the hostess was kind and seated us immediately; however, after waiting 20 minutes a server finally came to take our drink order. We enjoyed our cocktail and then promptly an hour into our reservation, not 1 or 2, but 4 people came to our table to tell us our reservation was ending and we needed to leave. Mind you we had just ordered second drink due to lack of attention from our server. (IMO highly understaffed). We knew our reservation was 1 hour and 15 min long, but due to the poor service, we did not have time to finish our second drink and were unkindly told we needed to leave due to other reservations coming in--by 5 different people. Please know there were 7 empty tables and no one was waiting. I don't mind being told that servers need to turn over tables, but 5 people within 5 min seems a little aggressive. Unfortunately, this will be our last time at Sippin Santa and most likely at Arvada Tavern. Please, do better and look at the bigger picture, not just the reservation app. Good customer service is rare. read more