I have a 10 yr old apple MAC notebook and recently the key board became very crunchy and impossible…read moreto use. To make a long story short Gene fixed the keyboard and pad and it operates like a new computer. I would highly recommend Gene for any computer problems plus his price was very reasonable.

After trying and failing to resolve a computer issue on my own -- and not being given the time of…read moreday by staff at places like Best Buy -- I called Louisville Computer Repair for help. They answered immediately and seemingly dropped whatever they were doing to answer my questions and help me figure out what to do. As importantly, they spoke in plain language and were very patient with likely silly questions I had -- again, not a common experience with mainstream tech services. We weren't ultimately able to resolve the problem (I had incompatible devices), but I was blown away by LCR's service and conscientiousness. They checked in with me regularly to see how things were going and what they could do to help. I would definitely turn to them in the future and recommend that others do the same.

Fixed my computer screen for cheaper than other computer repair places in the area. They also…read morepicked it up and dropped it off at my house which was nice. However, they gave me an estimated time of 1-2 weeks for the repair to be completed, but it took a little over 3 weeks. I also had to message their service email to get the repairman to contact me about the status of my computer.

These guys are the BEST! Jesse came in and fixed my laptop in record time and met me for pick up…read moreand drop off. He was very helpful and understanding despite the fact that I am Amish level IT skill set. Highly recommend!!

I've used ACS for computer repairs and parts on more than one occasion and they have always been…read morevery good/outstanding. They're honest, straightforward, and helpful. They've fixed flood damaged Apple computers and accessories, and provided (free) advice and assistance for what I call DOS machine (all the computers that aren't Apple). These guys are really good at their job and honest brokers. There is parking alongside the building or on the street. Walk in or call ahead. You can call and ask questions or explain the problem in advance to know what your options are in advance. They give great advice.

Took computer in for an issue with the graphics card. Got it back with a new card, cleaned up and…read morerunning like a dream. Eddie was super helpful and responsive. When the first card didn't work, he called up the manufacturer to diagnose and fix the problem. Felt like my own personal help desk.

They was fast, friendly and reasonable on pricing. Hopefully we don't lose this key but if so we…read morewill definitely call him! Thanks again

Tony the owner of sego unlocks is the nicest guy. Knows his stuff and wont stop till he figures out…read morethe problem! He is very reasonably priced aswell. I highly recommend sego unlocks!

Yeah, this is probably not the best FedEx Office out there but the person that helped me out was…read morepretty great. As others have noted, the space is rather odd - long and narrow and not a lot of equipment to use. My guess is that the majority of their business comes from the convention center across the street. Anyway, I needed to print out a document, sign it and email it back to someone - very 2008, I know. The first person that came by wasn't helpful at all and wandered away after 30 seconds. Fortunately one of the other employees stepped up and went out of her way to help me out. Problem solved, document signed and sent, all for less than $1. (Again, the person I worked with was amazing but that did not appear to be typical as most of the employees seemed to be avoiding human interaction).

I was attending a convention nearby and I needed to ship a package to a couple friends. Now, the…read morehotel I was in had a UPS store - which is great! Problem: it was Sunday afternoon and they were closed. Fortunately this Fedex location was a hop, skip and a jump from the Galt House hotel so I took a walk cover to ship my boxes. Coming form New York City, I have to say this Fedex location was cavernous compared to the ones I'm used to. This looked like a warehouse dedicated to printing and shipping! The store was very clean, brightly lit and well organized. The staff member who helped me was extremely helpful. He helped pack up my boxes, wrapped up the items inside and helped me check out very quickly. Afterward he gave my friends and I some great advice on nearby places he enjoys eating and hanging out. Always listen to the locals, I say! Fedex is not cheap, but it wasn't crazy expensive either. The key was these guys were open for shipping when no one else was. Kudos for great service and life saving hours.

Tim is very professional and friendly. It's is obvious that he knows what he is doing. He actually…read morehelped me over the phone at no charge before I recently had to have his help again for a more serious problem.

NOTE: I have an extensive email trail to document everything contained in this review…read more I worked extensively with business owner, Tim Tyler, for more than two years getting my laptop upgraded and various issues resolved. In August 2018, he agreed to provide my niece a laptop for a good price, $350, which included Windows and MS Office, and all packaging and shipping costs. He claimed the laptop was damaged in shipping. I do not know if this is the case or not, as he never provided me a tracking number initially. Because we had, what I thought, was a good working relationship, I trusted what he told me. It wasn't until January, 2019 the laptop was finally delivered to my niece. And then it shut down on her and she had to find someone to reload Windows on the machine. After that, she and I both began receivieving messages that Windows was unlicensed and everytime we opened an MS Office application that the product was unlicensed. Tim told me over and over it was a virus. I tried repeatedly to make an appointment with him to resolve the issue. I was in Washington State for most of January and February, so would have had to resolve the problem remotely. Finally, after I returned to Louisville in late February, he provided license keys for Windows, which fixed the issue. If those license keys would have been loaded in the August timeframe, when I had my computer upgraded, we would not have gotten the messages for Windows. The message was coming up every 2 - 3 minutes and I had to close the window to proceed using the laptop. I pleaded with Tim to get the laptop to my niece, and he repeatedly said he was busy with other clients, busy traveling, and had even had some health problems. I tried for months after he'd upgraded my laptop in August to get a hold of him, and for months he was unreachable. I was beside myself. As a writer, I depend on MS Word. My laptop was frustrating to use because the unlicensed software messages popped up continually. Tim did, at threat of negative reviews, provide both myself and my niece valid licenses for Windows. The licenses he provided us for MS Office were not valid licenses. After pressing Tim over and over, accusing him of selling me pirated software, I got nowhere. He wanted to physically take my laptop to resolve the issues. I was adamant I did not want Tim to have physical access to my laptop, and that we could resolve the issue by phone. This would have been a simple fix if he had valid software license keys. He never provided them for MS Office. I have had to make arrangements for licensed copies of MS Office to be installed on both my laptop and my nieces laptop at an additional cost to me. When I purchased the laptop for my niece in August, I foolishly made a cash transaction with Tim for which I did not obtain a receipt. My fault. during the months of January and February I repeatedly asked for invoices of all the work he had done for me in 2018 and he never addressed my requests, and of course I never received that documentation from him.

3 seperate times I have scheduled an install that I already paid for, nobody comes, nobody has the…read morepower to refund my money, nobody speaks English, nobody does the job, absolute bullshit

I scheduled an appointment with Hello-Tech. They sent me an email, canceling the appointment and to…read morereschedule. They again canceled the second appointment, rescheduling for the 3rd appointment. I grew weary and canceled the 3 rd appointmen. Hello-Tech still wants to charge me $50.00 for canceling my appointment. this is not proper after they canceled twice. Rip offs!

Quick and efficient. No issues and done correctly without charging so much! Highly recommend.read more

Well, computer repair is the pits, no matter what it is about. So I was VERY GRATEFUL that I came…read moreacross this small, independent business! I am so appreciative for all the advice I was given and the patience with my lack of knowledge. My repairs were done quickly, which was a bonus. I felt that the prices for the part that I needed AND the labor were VERY reasonable. Drop off and pick up were at my convenience. I have no negative comments. I would DEFINITELY recommend this to friends and family. Thank you so much for fixing my laptop!!!!!! I will ABSOLUTELY have you fix my other issues with other devices I have. You are fantastic!!!