The staff and manager are such great workers I truly appreciate them I had a exchange I thought I…read morewas gonna have issues with but the manager was able to process it for me with no hesitation I usually don't shop at wss stores but I will definitely be going back

Went here in February and was gonna buy two pairs of shoes. One was 50 some dollars and the other…read morewas showing a $24 price tag on the shelf. I went to check out and my total was more then I figured. I asked the cashier why and she said the $24 shoes were $39.99. I told the cashier they had a tag of $24 on the shelf. The cashier went to go look and came back with a $39 price tags. I told her that $24 was the price I saw and only ended up taking one pair of shoes. I went back to check and the cashier had taken the $24 price tag off and switched to the price $39 that was ringing up. If you're ever gonna shop here make sure to take a picture of the price. I won't ever be coming back to this location.

great selections and service. Staff was very friendly and helpful with my two sons. I was able to…read morefind two pair each for them!

Just came here in for the 1st time and all I gotta say is the customer service is top tier! My boy…read moreJaime got me right and showed me really cool recommendations. He was super friendly and welcoming compared to the shoe palace in the mall! Overall, place was very welcoming and also visually really nice! One last shout out to the boy Jaime! Will be coming soon again!

The service is always good and they really check in the back when asked. They have a great…read moreselection of Nike's on and off sale I've grabbed a few pair myself. Everything seemed reasonably priced from the graphic tees ranging from $15-$50 with a wide selection including plain Nike tees. Only downside is you won't receive purchase points when shopping in the stores so if redeemable points is important shop only online. Returns no problem just have the receipt and get store credit if you choose I've done it

The staff was terrible and unable to assist my son when he tried to buy shoes. They were rude and…read moreyelling, showing no willingness to help. My son ended up leaving and purchasing shoes elsewhere. Save your money if the staff is going to be unpleasant.

My brother n I went in June 5 to shoe city. They said the transaction was declined but on my…read morecashapp said it completed but didn't get the shoes . Where did my money go ? I waisted $152.23. Brother call his cashapp support n they said that shoe city should give us the item or the money back but shoe city didn't give us nothing. Worst store ever. Never again coming to this store. One of the employees give us the shoe city support number (714)444-1000 but I guess is the wrong number n we ask when the manager is available to solve this problem! And they said it's wrong number (714)449-1000 is the right number my brother have prove for calling my cashapp support

My review is based on customer service only. I brought in my client to buy her new tennis. Paula…read morewas our sales associate. Paula went above and beyond to help us. We opened up several boxes until we got the right fit. She offered us to spin wheel, she opened the gate so we could get out (my client uses a walker), she helped us to find a shoe in the budget. She made us feel comfortable as if we were in her home. She was very Jesus like, righteous! She is the reason why I would go back to shoe city to buy more shoes.

I came in to sell sneakers. Owner wasn't there but employees were communicating with him over the…read morephone. We agreed on a deal for 2 pairs of sneakers. As I was waiting to receive money. 5 minutes later after waiting, employee tells me that they had mixed up the numbers and backed away from deal we had already made. I don't understand how they can lowball people and finesse people but can't be fair to a deal we both agreed on.

Great spot to sell and buy shoes no doubt better then good companie. Service is great and there…read moreprices are reasonable as well . Would recommend Legit shoes

Excellent Customer Service by both WSS associate's!! The guy…read morethat stands by the door help me bring some running shoes from overhead a couple times the size I wanted wasn't in stock he suggested that I order it at the counter and have them delivered.(I live in the Mountain area) So it didn't turn out to be a wasted trip. Isabel at the counter made ordering easy and told me I had points I could use so I got a Great Deal...Ordered them on Tues got them 2 days later....This is why I only shop for shoes etc. at WSS Thanks!!!

Stopped by WSS Shoe Warehouse to pick up some shoes for my daughter and had a pretty good…read moreexperience overall. I found her a pair of all-black Vans with Velcro--super clean and perfect for everyday wear. They have a really great selection of kids' shoes, so it was easy to find something that worked. Also grabbed some socks with their buy one, get one 50% off deal, which was a nice bonus. Customer service was okay--not bad, but nothing that really stood out. Still, the selection and prices make it worth the trip. I'll definitely be coming back for more shoes in the future!

Just wanted to say that Reyna and Ronnie at the register were the most helpful associates I've ever…read moremet. They didn't have the size I needed in store and were calling other locations just so I can get the correct shoes for my godson!!! Extremely knowledgeable about shoe sizing and durability for almost every shoe, I was blown away. These girls are the best and will definitely be coming back!!!!!

The young lady who worked last night (10/16/24) was very nice and helpful. I came in to exchange…read moresomething without a receipt and she didn't argue, she didn't make me feel uncomfortable about it. they didn't even have my size in stock but she still offered to order it for me. it sounds simple but sometimes without a receipt people don't care to try and find a solution but she did and i appreciate that. I wish I got her name but whoever she is. I just wanna thank you for great customer service. :)

Bae needed some new shoes for work so we decided to check out WSS…read more When entering, no one greeted us, asked if we needed help, or offered assistance. The entire time we were shopping for shoes no one asked if we needed assistance. Even when checking out, we were standing at the counter for a while before someone came to help. Honestly, we probably could've walked out without paying because everyone working was doing their own thing. As for inventory, they had a nice selection of shoes. We were able to find a pair that worked. They also offer clothing and socks. The value is fair. Some of the shoes are a little pricey. If you're lucky, you can find some pretty good deals in the clearance section.

Customer service is horrible at this location. Two men at the registers said nothing while we wait…read morein line. They spoke to each other but not once said we will be right with you. Finally one of them said I'll help the next customer, we were the only ones in line. Not once said hi how are you, did u find everything you needed. Just asked if we had a phone number. My husband had to ask if he had any discounts with his points. The worker didn't give us our total just starred at my husband like are u ready to pay. And also didn't check the shoe sizes like they normally do. Didn't say have a good night thank you for shopping with us nothing!!!!

Just came in for a quick last minute shop because they had a pair of shoes I was looking for, the…read moreassociate Liz was amazing, extremely friendly and helpful. Store was very clean, lots of inventory, parking was easy, and close to the door. Never been to this store, but would return and highly recommend just for the amazing customer service.

I came in for some sensible 90s throwback platform loafers. I found two affordable pairs plus one…read moreDoc Martens (that I cannot afford). We were kindly greeted when we entered the store and immediately noticed it was incredibly clean and organized. Finding the shoes was quick, although it was surprising that there weren't more loafers to choose from (they make great business casual shoes for the office imho). The gentleman who had greeted us also checked us out. He gave me a 20% discount just for giving him my phone number. He was so cordial, I almost couldn't believe it. That made me happy. I think shoe store personnel are usually bored and unhappy but this was completely the opposite and refreshing.

This mall has spewed down from what it seems Each Time's I come here…read more It does have AC but a lot of the store's are warm inside. Selection is moderate. Value is good. Service is just ok. A lot of younger kids that don't care about good customer service or knowledgeable to answer questions.

Surprised the mall is very active and lively. When I was walking towards the mall, the parking lot…read morelooked empty and appeared dead. It looks like just one side of it is, but the opposite does have some life into it. A lot of stores, Spencer's is here, the food court is here, box lunch, a lot of surprising stores. Glad to see it has some life into it, but it also is extremely packed with dead stores and a lot of areas where homeless people gather and obviously do drugs and even break windows of some of these dead stores. They need to lease these stores and make them into new ones or just get better security to circulate the area. You can tell there's high crime around the area. Plus, I saw glass from broken car windows. Now I went to beyond this weekend at the NOS, and I know that this is actually pretty normal around this part of town, but that's crazy. Security needs to be increased for sure. Overall it is good to see a mall thriving, but low key, I did not feel safe here.