What made my experience shopping at WSS? Was the positive customer service, shoes fully stocked, and most importantly close to home read more

Was here at 7:30pm on the july 29. Asked some guy with an Edgar haircut and ugly tattoo on his left forearm for help but kept passing by us ignoring us and stand around doing nothing. Needs better workers read more

worst store I have been to and I have been to plenty of them went in for a simple size exchange and had to wait first I was told 15 minutes then after it was 30 because manger decided to go on break instead of helping the people that were there to do the same thing (4) and he or she (manager) not sure if male or female kept coming in and out of front door saying I still have x amount of minutes for my lunch break if you want to wait or come back some other time so rude . date was 7/29/26 at around 6:30 pm . read more

Service was bad. If you need a size employees won't look at anything that isn't eye level. I had to look for my own size on a top shelf and all the boxes came tumbling down. So sad employees now just show up for a pay check. read more

I was losing patience they took to long to get the key and I was almost peeing my self I asked like 2 workers and they said that they'll get someone to open it and they took 15 minutes to get the key read more

At the WSS @ foothill location today, at 7:45pm, I had the worst customer service experience, and if I could give it a zero, I would. The so call "manager" after charging me he said the transaction didnt went through. I checked my bank transactions and stated it as authorized. The "manager said he would have to charge me again. I told him I was not going to pay twice for the same item. Then he had the audacity to say he was not going to allow me to leave the store with free merchandise, calling me broke. I told him I wasn't broke is not like I want to steal the merchandise. He asked me to jump over the counter to squared up and then he called the cops saying I assaulted him and told them I wasnt allowed to visit my corner SWSS. Descriptions of so call "manager" skinny, big nose and a poser white mexican. By the way he called me fat trying to trigger me to whop his ass. This man is a liar and doesn't have the balls to admit he messed up. Instead, he persistently lied to the peace officers. No type of customer service training. Make sure you guys go dressed to impressed other wise theyll think you broke with criminal records and call the cops on you. SMH on this SWSS location. read more

WSS - This guy is a liar and calls the customers names. So immature. - Shoe Stores Near Me - Rialto, California

This store steals do not purchase from here! They said that supposedly I "picked up my item" that I ordered and then that it was canceled ! When I talked to customer service they told me that the "cameras" said I did an "exchange" which was not true! And they said I couldn't get my refund! I am sure one of the coworkers stole the item and blamed it on the customer! read more

Great selection and even better service from the supervisor, Joel! We always like to come to this location. It is a bit of a drive, but don't mind it at all. read more

Store was clean and organized. Was greeted right away and was able to find what I needed to get in and out. Went to look at some other shoes and a worker kindly moved the rack so that I could get a closer look. Only problem I have was that the girl who rang me up didn't tell me if I joined the rewards program I could get 10% off my purchase. Didn't find that out til I walked out and saw it on a sign. She needs to work in telling people about deals. read more

WSS - Store front - Shoe Stores Near Me - Rialto, California

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Basically its young immature girls doing the ringing up customers. This store is alot bigger than the fontana store. Came here to pick up shoes from an order I made from the fontana store. Soon as I walked in I saw my shoe box on the counter. When it was my turn the poor girl was looking hard for my shoe box and I literally had to call her and say they're right there. Then here we go again. Didnt know how to put in the system that I'm picking up shoes after I was just at the Fontana store for over an hour. She called someone higher up on the walkie. That took a while for her to come to the front. She noticed it was an easy step then looked at me embarrassed and apologized. I think between this store and Fontana, I've had enough of WSS. Staff seemed to not be trained at all locations. Or they're just lazy and dont want to work at all. Very frustrating! read more

WSS - Shoe Stores Near Me - Rialto, California

Destiny when above and beyond to give me the best customer service ever. I truly appreciate your patience and hard work for helping me get what I needed. Thank you! Destiny truly best customer service ever! read more

Stopped by to get some new shoes for work. Looked around through the aisles. Plenty of options for everyone's taste. Continued to look around up and down making eye contact with the employees. Never approached or asked if I needed help. Employees at cash register stood around looking at their phones on opposite side of counter and giggled like a pack of hyenas. As I combed through the shoes closest to the register I asked a male employee standing by the entrance for assistance. The podgy male employee with blonde streaks decided to stand around and scroll at his phone instead of helping me. I observed him do this at least 3X including myself. He casually passed us off to a female employee with a limp. The lady obviously walks with some lankness; not the quickest. Yet this did not deter the lazy male employee from assisting other customers until I started staring at his willful neglect to be of any support to customers. My turn at the register. The cashier was in a mood. If you don't like your mundane job do something to better your situation. No need to be a robot. This pace is a joke. Shop online or elsewhere. read more

cant answer the fucking phone for nothing i called at least 30 times no answer, my little sister left her tablet in the restroom and no answer, worst wss out there. read more

If I could put zero stars I would. Employees stand around on there phone. Management don't come to the guests when they ask for the Management. They stay on lunch. It's ridiculous how this place is ran. Never coming back. read more

Joshua had amazing coustmer service had we appreciate him so much!!! I going to tell all my friends to shop at wss!!!

I didn't like the customer service...no help given- was going around and around looking for right size and style until one guy came out from the back room and help out-- at the POS didn't care at all, they just want to ring me up read more

I had a really bad experience I bough some shoes for my son for a gift they had the last pair on the display One of the shoe was dirty but I decided to buy it they offered me a 10%but with the option of not able to exchange no more I decide not to take it because it was a gift and he my not like it .. then after couple days I went back to exchange cause my son did not like it and they did not want exchange for me because they said they had been used I request to speak to the supervisor and he did not approve the exchange even tho I explain what they had told me went I purchase it .. I feel like that's is so unprofessional next time they should be giving out. A Paper signed their is going to be a exchange so people won't have this problem read more

Huge upgrade from the previous location, wide selection of literally everything. Love the fact that everything I ever need is in stock. Store itself is clean. Some employees from the previous location are here and the new ones are pretty chill too. All the parking that's available now only makes this new location even better! read more

Well, definitely larger than any other one I have been to before. Pretty cool how they have the little soccer goal set up inside. Other than that everything is about the same. No complaints. read more

Helpful ! spoke to Mike for about soccer , ended up getting geared up with my little boy ! Good experience overall

Man I'm disappointed in this company purchased shoes that were in stock and of course for the second time they cancel my order even after the store associates called and set up everything this is the second time they did this won't be a third read more

I'm giving them a 5 because they were able to assist me in my exchange and did an exception for me. Although the manager was a little rude but it's ok! Some people don't have the best days. Thanks!!! read more

I thought it would be an easier process to order online, "in and out" type of deal. All day I have been picking up orders from other stores (Macys, Kohl's, and JCPenney). It takes typically 10 minutes max 15 minutes. I gave the Rialto store a second chance (after a year), due to its rude employees. Sure enough same scenario. They tell me my order is not available due to it being "flagged" for fraud. I see an employee go behind me and I notice a "Big guy" behind me also. I'm 4'11...Then that same "big guy" goes behind the cashier counter. The cashier tells me it is rare when the cards are flagged. What a waste of my time. read more

Selection reminds me of like high school nothing really new A lot of old styles and mediocre shoes but can expect more store in the hood call and the security eyeballs you crazy like you trying to steal some shit if you have the time just drive to footlocker get the new stuff read more

New store same shitty service. Security guard really deserves an ass whooping! "Store policy" isn't store policy more like a friend policy.

Great customer service very pleased. Fast friendly Very helpful, wide selection definitely my new wss go to.... Well worth the drive from RIVERSIDE.... read more

Amazing customer service managers Carlos & Caren along with their courtesy officer went above and beyond to check other stores for my exchange for a shoe I purchased thank you again now my daughter will have her shoe that she love read more

Came here last week and had amazing service from one of the employees. You His name was Aaron and he went above and beyond to help me find some red checkered old school vans. Although we didn't find it he looked everywhere for the shoe and even called other stores to see if we can ship it. I came to look for the shoe before and the other employee didn't help me a much as Aaron. I even offered a tip and he politely declined the tip. read more

My husband bought my son shoes, unfortunately shoes didn't fit him. When I tried to exchange them at this location, staff was literally checking the lines at the bottom of the shoes getting all technical about it, to tell me I wasn't able to exchange them. I went to another location and it only took a second for them to take them back. I will not be returning to this location ever again. read more

Great selection, the customer service was great and the employees are very nice if you can't find your size they provide you with options!! Bigger store compared to the old one, will come back forrsure! read more

This place is ridiculous I understand it's so packed for the holidays but when customer service ain't provided makes u unappreciated and not wanting to return! So I waited in a long line for about 30 minutes and was waiting for one of the workers to check another location, but by the time that I got to pay nobody had checked, frustrating after waiting so long! Then one of the shoes that I was going to buy was in the location of a different price which I did not know cuz the shoe had no price on it other than being in front of the label with the price. I told the manager about it and he could not do anything to offer it just to give me the actual price which I was not aware of I wouldn't have even waited 30 minutes in line! These people really need to go over the rules for false advertisement! read more

Shout to to Simmons here at WSS for the amazing customer service from the moment we walked in to the moment my family and myself left, he truly made us want to come back and spend our money on more shoes. read more