My friends and I purchased this groupon together as part of something I wanted to do for my birthday. I went skydiving over this Memorial Day weekend, the day after my birthday. I was the one who saw the groupon and asked my 3 other friends to join me for skydiving. I regret bringing them business as they were so rude to me. Since this was for my birthday and also my first skydiving experience, I also ordered the video+pictures for $99. Now, I mainly wanted the video but figured might as well get the photos for additional $20 (they are individually sold for $79.99 and $99.99 together). The skydiving experience was a bit shaky but overall was fun. There were moments when I don't quite agree with how business was conducted but I'm usually not picky about that sort of thing since everyone is just trying to make a living. The next morning, I opened my DVD and it turned out to be photos of my friend who went on the plane before me (we had 4 people and they can only take 2 at a time). I asked all my friends to see if there was a mix up but no one had my video. My friends recommended me to call Sin City Skydiving to see if they might have kept videos and photos just in case. It turns out that they delete all photos right away so no record was kept. NOT ONLY DID THEY NOT APOLOGIZE, THEY DIDN'T REALLY WANT TO REFUND ME AND ASKED ME TO SEND THEM BACK THE DVD AND THEY'LL CONSIDER REFUNDING ME $20. They failed to record my birthday/first skydiving experience and the manager's attitude was just "oh that sucks, but we still want to keep your money. We'll refund a pitiful $20." The manager, Don, first said that things like this never happen. Later said she can only refund me $20 because things like battery dying mid way happens all the time. I asked if I could get half refunded back because I really just wanted the video and she gave me such attitude AND SAID WHY SHOULD YOU GET SOMETHING FOR NOTHING OR FOR A DISCOUNT. That got my blood boiling because at this point, I was really sad about the whole situation but nice about it. She went on and on about how they have to pay the instructors and why should they refund me money? I asked if she could ask the owner. She said the owner said it's company policy to just refund me $20. Wow... I somewhat regret taking my friends to this place. I actually tipped my instructor $20 and this is how much they want to give me back, with some difficulty too. I seriously question if I went through the hassle of returning the DVD, if they would even bother to respond back to me. What bothers me more is that the manager Don lectured me saying why should I get something for free or for discounted price... Wow, I've never been so upset with a company's service before. Not only did they screw up on my birthday activity, not record my first skydiving experience/fail to put it on my DVD, and now it's somehow ridiculous to apologize and give me a refund. I do not see this as proper business conduct nor is this decent customer service. Don, the manager, was super nice when she took our credit card payment the day of skydiving but she was another person when things went wrong and when she needed to give me a refund. Does money give some people multiple personality disorder? At least they should keep videos and photos on record and all that takes is an external harddrive. Considering how much they charge people for photos and videos, all it takes is one customer's funds to buy an external harddrive. All I wanted was my video because that's what I paid for and the manager gave me such attitude about a refund.
I do not think this is smart business because success also comes from word of mouth and great customer service. If anything, I think the owner could at least speak to me out of courtsey and not just disregard my situation because it's yesterday's business. Don't you want people coming back? I will be taking my friends skydiving elsewhere. I definitely regret bringing them business as I was the one who found the Groupon and asked others to purchase with me and this is the attitude they give me. My group spent over $1,000 there that day and they are stingy with me over messing up on my DVD/video. I really just wanted my videos there would not have been such a problem if they just kept it on file. Instead, not only do they not bother, they have such attitude about it. If they had a better system and kept an external hard drive, the video could've been easily sent to me and everyone would've been fine. If I got an honest apology and better customer service, it would'be been fine. read more