After 5 years, I'm done here. $55 labor for an oil change? Not interested, Counter person…read morewelcoming? Nope!

I've used Graydon tire, as my Primary, Friendly, Service Shop…read more I am a Senior lady, and i need honesty, and trustworthy service... I get it all, at Graydon Tire. They offer me Confidence, Courtesy, and a bit of humor. I have referred a few friends and a couple strangers, to them. I appreciate them........

They are honest, decent and very skilled. I trust them implicitly with my Toyota Highlander and…read morehighly recommend them for any of your automotive needs.

I brought my 1998 Mercedes to Certified on the recommendation of a friend. It was running rough…read moreand I had two warning lights on. They told me that I would have to have three separate diagnostics (at $154.00 each) before they could work on it. This was non-refundable and NOT applied to any work done. I could stretch and see maybe two diagnostics, but three? a diagnostic for a tune-up?? I asked if the test for the tuneup should probably be "on them" because I would assume that most mechanics know how to do a tuneup. Even I could do a tune-up and have done so when I was younger! Maybe this is a trend now, but it seems to me that the customer is paying to teach the mechanic what is wrong. We went to O'Rielly's and got the diagnostics done (free) then went to my original mechanic who fixed everything for $204.00. Car runs great! I would love to know if this sort of gauging is normal in the trade now.

This is the first time I've felt it was necessary to write a review and a negative one at that. My…read moregirlfriend had a nail in her tire that required it to be plugged. She had it towed to Keenan and they charged her $35 to plug it. A $10 job which had I been off I could have fixed in 5 minutes. I called the shop and ask how much was a charge for a plug and was quoted $25 which is a $10 difference and still overpriced for minor job.

The folks at Keenan are awesome! They are dependable, efficient and courteous with a small-town…read morefeel. Once you do business with them, you won't want to go anywhere else!

Don't buy a Corvette from this establishment. I called, talked to a sales associate, made…read morearrangements, then took the two-hour drive. I got there, and they were doing well until I made up my mind which one I wanted and asked to take a test drive. They began the drama. First, they don't allow test drives on Corvettes, so I told them I wasn't paying much for a car I couldn't fully drive, even with full insurance. They went to talk to "Steve" (the used-car manager), and I was leaving as I came out of the bathroom, headed for the exit. The salesman (who had done a great job in this situation as he could) came to me and said Steve said I could drive it, but first I had to be approved for the loan. I told him I was buying the car outright and didn't need the loan; I had cash but wasn't interested. As I was getting in my truck, Jeff (sales manager) came to the parking lot and said we could drive the car. Roller coaster of rules. Funny how the whole thing changed when I no longer needed their loan. By then, I was over it, and my wife said she had never felt so disrespected in her life. I called a friend of mine, and he said they had done the same thing to his buddy. His buddy fell for it, and the car immediately clunked. Three days later, the torque tube had to be replaced. The car I picked out I wanted badly and was going to buy it, but I am pleased I walked away. I had driven 4 others the same day, with not a second's hesitation from the dealership. Just don't fall for their tricks.

The administrative staff were friendly, otherwise this would be 1 star…read more We have had two bad experiences in the last month with this dealership. We had to take in our Chevy Bolt EUV, and upon arrival it's as if Shawn (service) wouldn't even speak to me without talking to my husband, too. Continued to call me "little lady" etc etc- demeaning and very condescending. After dropping the car, we were not contacted at all re: any of the progress, estimated date of completion, what was actually wrong etc. I finally called to check and they still didn't tell me what they were doing to it, just that it'd be ready "Friday". We picked it up and I had to ask what they did- got a curt "well, looks like a replaced battery" and we were on our way. Fast forward to this week and I was asked by the tax auditor to reach out to Chevy directly for an appraisal-- I left a message w/ customer service and never heard back causing us to miss the depreciation deadline. Overall- steer clear. Seems like this place needs a customer service overhaul.

I have used these guys for over 20 years. They are very knowledgeable and honest. I don't buy…read moreanything but Honda or Acura and I would never take them anywhere else to be serviced besides here. Highly recommend!

Very professional and knowledgeable. We've always had good service from this company a reasonable…read moreprice.

Highly recommend! Very reasonable and masterful at diagnosing problems that are actually in need of…read morerepair doesn't try to upsell for the hell if it. Good people! Also they work on all vehicles including RV's

He received a few thousand dollars from us and my Volvo still isnt working properly. I use to take…read moremy cars there for repairs years ago but never again. I'll pay the dealership with experience before I go there. The girl at the front desk will argue and be rude to customers. Tell us we drove our SUV 25 k miles in 3 weeks instead of saying she wrote the mileage down incorrectly. Charged us $72 for 1qt of oil that he failed to put in our car 3 weeks ago. 2nd trip and still don't know what's wrong with my SUV. Rip off. don't recommend them.

We've been customers here for so long we feel like family. The proprietor and staff know us on…read moresight. They've cared for and serviced our vehicles for decades and if something's not right, they MAKE IT RIGHT. We fully trust them and appreciate their honesty in dealing with repairs. Our last situation was a flat in one of the tires we recently purchased from them. The tires came with a road service warranty. I made one call to the towing company, the car was towed within 30 minutes and when we went to pick it up the paper work had all been taken care of so we headed home. No hassle!

A Total embarrassment of a service shop…read more Went in for an oil change and thought everything was fine. Not until I'm already halfway home and get on the freeway I start hearing a metal scraping noise-it was my engine guard! They didn't put it back on! It was dangling and with enough speed it would begin to grind on the pavement. Brought it back and I received no apology, nothing. Just an "oh well" attitude. Owner refused to refund me because they "already did the oil change" and "mistakes happen". He also tried to tell me that they put the screws in, but they fell out while I was driving. I looked at him in confusion, as if screws spontaneously fall off?? Owner reluctantly agreed to refund me, but not before telling me that I'm just having a bad day. My day, and their poor service, has nothing to do with why my car wasn't put back together correctly. My new car is now in worse shape than when it came in for service. Im also skeptical of the oil they use. Their change intervals for synthetic is only 5000 miles. My car manual doesn't even suggest that short of an interval. Everywhere else is 8000. I don't know if they're just dishonest, but I know this establishment has a hard time owning up to their mistakes.

Rusty was the best customer service representative in the history of mankind. Very professional,…read morevery personable and very knowledgeable.. I was a 1st time customer and was very pleased with my service, the wait time and expectations. In addition, I found out Tire exchange does more than just work with TIRES.. They are a full service center with experienced mechanics and their work is exceptional.

Always helpful and professional. This is my go to tire shop. Highly recommend these guysread more