Nice reception, questionable technical handling, and very poor business practice. I brought in a phone with a broken screen still worked. I got it back completely dead and with more damages. Try other places first if you can...
My screen was broken but mostly functional, with a sturdy screen protector intact. Based on the high Google reviews and their many years in business, I brought it here along with a third-party replacement screen.
The receptionist checked the phone and told me they would fix it in 2-3 hours. Three hours later, a technician called saying the replacement screen wasn't very good and the repair would be risky. Fair enough--I told him NOT to proceed and simply return the phone as it was. Things went downhill quickly from there...
When I picked up the phone, the SIM card tray was missing. They later found it at their workstation. That already raised concerns about how carefully my phone had been handled. The main problem? The phone was now COMPLETELY DEAD. From what it appears, they tried pull the screen proctector forcefully and damaged the screen underneath. Their even left their fingerprints underneath the screen protector (so they tried pulling it off by hand with all the tools they have?!)
I went back to ask what had been done--not to argue, but so I could explain it to another technician. They repeatedly insisted that "nothing was done," but couldn't explain why the SIM tray had been removed or how fingerprints got underneath the screen protector.
I tried to give them the benefit of the doubt. Perhaps they started assessing the repair, realized it was too risky, and stopped. I could understand that. What I couldn't accept was returning the phone in a clearly much worse condition while insisting nothing had been done.
Both the receiption lady and the technician seem younge for a 10+ business. Perhaps the staff has changed--I don't know..I just find their denial and lying fell far below the usual business practice. I can understand it from a business perspective (to avoid responsibility). But the customer experience was poor, to say the least.
Maybe my experience is unusual. I just thought this one negative experience is worth sharing too... read more
