Very sketchy business, do not use their service.
I brought in a tablet that was need in repair, it would not turn on, and I brought it into this shop for them to try to fix it. The service guy told me it would take about a week, and he would call me tomorrow for a diagnostic as to how much it would take to fix it. Well, tomorrow came by and I receive no call. I wait the next day and still no call. So I decide to call the store up and ask for a status on my tablet. I recognize it was the same guy on the phone that I met at the shop to take in my tablet, and he seems very unorganized and forgot about my visit 2 days ago. He finally remembers and tells me it's still being worked on and he'll call me tomorrow, again.
So the next day, he calls me and tells me that my tablet is unfix-able, and there's nothing he can do. I tell him I'll be over the next day to pick up my tablet and he agrees. Well, the next day, I drive over in the morning to pick up my tablet, and he tells me he sent it to another shop to see if they can get it fixed! Well, okay then...thanks for telling me. I have to wait until after the weekend now, and he'll give me a call on Monday. Monday happened to be Victoria day holiday, so I didn't get a call, but he calls me on Tuesday to tell me it still can't be fixed. I drive over immediately to get my tablet, and he charges me $50 for the diagnostic, even though they told me the tablet could not be fixed. I'm of course confused, but he tells me that what we agreed on, and I know FOR SURE we did not talk about any $50 diagnostic, which I would gladly pay if my computer was actually fixed. I ended up paying the $50 and walked out with my non fixed tablet which looks like it has been roughed up and taken apart unprofessionally.
Fast forward to this last week, I take this tablet to the Best Buy in store repair center at Stone Road, they say they'll try to repair it, and there will be no diagnostic fee if the tablet is in fact unrepairable. Well, they call me up the next day and say my tablet is fixed and I can come and pick it up. Wow, KW completely ripped me off, and I'm even convinced they didn't even look at my tablet, probably didn't even open it up. Don't trust this store. read more