Great selection, good sale prices in August, and the salesperson (Kirby) was extremely kind,…read morehelpful, and not pushy. So nice to visit a store where you get real help and a good deal!

Avoid this shoe store like the plague! The most horrific experience that I have ever had at any…read morebusiness in my whole life! If cruel treatment of customers was a crime, Walk in Comfort staff would all be in jail. The owner, George, and his staff at the Oak Bay store subjected me to mental cruelty and abuse. I am outraged at such egregious treatment and am still in shock! On November 19, 2021, I went into the Oak Bay Walk in Comfort to buy some boots. I decided on some Reiker red boots and went up to the cashier to buy them. An older woman handled the sale and she was rude and downright nasty to me. Their debit machine was not working properly and it would not take my card. I tried to tell the woman that their machine was malfunctioning, but she got very abusive, defensive and aggressive with me. This horrible woman kept trying to blame and shame me -- the machine rejected my card about ten times and each time, she got more abusive and combative, telling me that my card was at fault and "to go and talk to your bank!" Right in front of all the customers, this nasty woman deliberately talked down to me, and treated me in a humiliating and degrading manner. When I got justifiably upset, she ordered me to leave the store. I was picked-on and bullied by this very rude older woman. I left in tears. When I calmed down, I called my bank and everything was fine with my card. There was more than enough money to cover the costs of the boots and there were no holds on my account. Plus, my card worked fine at all other stores. I have proof that the whole nightmare was due to a defective debit machine at Walk in Comfort. Then I called and talked to George Kereluk, the owner. He was apologetic and told me that he would make sure that I got the boots. He said that he would have them transferred to Hillside Mall and someone would call me when they arrived. I felt happy that at least I could get the boots that I loved. The next Monday, Nov. 22, 2021, George Kereluk phoned me. When I picked up, his tone had totally changed -- he very coldly and harshly said that he would not be selling the boots to me. When he told me why, I almost passed out and rushed to the toilet, phone in hand, and vomited over and over again. It turns out that the older saleslady at the Oak Bay store fabricated a cruel and outrageous lie about me, skewering my reputation and character. She did it to take the heat off herself. Unfortunately, he believed her lie and refused to give me any further service. When I tried to defend myself, George refused to listen, cut me right off, said goodbye and hung up! What they did to me was planned out and malicious, intended to cause me harm. Never before in my life have I ever encountered such deliberate cruelty by a company. The owner and the female salesperson acted like a couple of thugs, ganging up on me like two bullies in a back alley. Please learn from my experience and stay away from this store! From Doreen Marion Gee

I heard about this place in an online Forum and decided to check it out online first. The website…read moreis great, but you must go in to get the full experience. A husband and wife team run this shop and On the day I went in I was assisted by the lovely Mrs. Copper Hat, who makes one of the impressive lines of shave soap. The product is beautiful, the selection broad and high-quality and there is something affordable for every budget. I left with the house brand Twisted Lime Shave soap and a tube of Marvis toothpaste - a rare and delightful find. I recommend this shop for everyday shaving supplies, your essential grooming kit and gifts that no one can match.

This is a very nice little shop in Victoria. One of the owners spoke with me and the experience was…read moregreat. They carry a nice selection of shaving products at reasonable prices. I purchased some products and recently ordered from their website. Great place and if I am ever back in Victoria I will visit again.

Still Life is a boutique that has been around since '84, but has totally revamped in terms of…read moreoffering more of local designers in '07 when the ownership changed. They offer clothing, shoes, accessories, and clothing for both men and women, and the selection is pretty large! Brands include Storm & Marie, Filippa K, Sunja Link, and OSC. After a recent trip to Canada, I've been kind of super obsessed with some Canadian brands and want to hoard some more - there was one designer (Sunja Link) that I really fell in love with, but her new pieces are always out of stock or sold out completely within days! Still Life came to the rescue when they had a certain item in a different color that I was eyeing on, so I snagged it. They were also having some great sales, so I was able to purchase a winter jacket (OSC) as well! I also love that you can count on the fact that the pieces that you receive will be of high quality and made extremely well. I loved the super great deals, the semi-quick shipping (there was a little snafu in terms of getting the package to me, but I just need to request a signature authorization the next time), the careful shipment/packaging, as well as the great customer service follow-up (a representative actually reached out see if I received my order and if everything was of perfect quality!). If you're looking for independent and awesome local Canadian designer goods, check Still Life out! :D +great selection of Canadian designer goods +great customer service! +occasional deals and sales

I was feeling a bit blue because it has been a long and hard pandemic and nothing fits me. After an…read moreafternoon shopping and not finding anything, I walked into this shop and I was very hopeful because everything looked really cute from the get-go. I was looking to buy a few new items. I am also very cognizant that we are in a global pandemic and I have been sanitizing my hands and wearing a mask consistently. I do have an autoimmune issue, so I am aware. I am not the type of person who ignores public health mandates, but I was just so excited to be in this store I didn't see the hand sanitizer to the right as I walked in. AS soon as I started looking, like maybe I had been in the shop for about 5 seconds, this lady storms over to me and loudly demands I use the sanitizer. It was just so abrupt and really rude and embarrassing, I couldn't even respond. Her tone was so off-putting and made me feel like I was absolute trash. I worked in boutiques in New York for years in my 20s and waited tables as a college student and as a graduate student. I never spoke to people like this. Ever. It was clear to me by her really abrasive attitude that I didn't belong in that store so I sanitized my hands and left literally in tears.

I really like coming into this store. We come in every time…read morewe visit Victoria. The people are very friendly and helpful. They have a little bit of something for everyone. The prices may vary on selected items. Thanks for making the experience nice as always.

Getting into spearfishing and freediving, Mick and his team have been invaluable, constantly…read morehelpful, and very patient with my ongoing questions, near-buys, and window shopping (for lack of a better term). I'm really the worst kind of customer, but they've served me well nonetheless. Whether by email, phone, or in person. I appreciate it so much that I can't really shop anywhere else. Great service is worth any minor discrepancy in prices.

I love this little shop. They have some really beautiful things, and I wish I could afford them…read moreall! To date, I'm quite happy with the purchase of an adorable striped cotton/linen dress and a silk screen scarf with a distinctive hare pattern that I'm constantly getting complimented on. I had a ton of fun in here trying things on and looking around. The customer service was incredibly friendly, but not pushy or aggressive. To be honest, I feel like a lot of boutique shops in Victoria have a snobby "you're not good enough to be in my shop" attitude, and it was so refreshingly lovely not to encounter any of that here. I'm a fan.

My friend & I came up to Victoria for the weekend. It was my first town in this city & found it to…read morebe similar to home-- Portland! I was browsing Yelp for some boutiques & some Ma & Pa shops. Honestly, this one caught my attention solely because of it's adorable & "easy-going" sounding name. Milkman's Daughter? Adorable! Sounds like a shop I would love to visit. It was not even a block away from the cafe we were enjoying coffee. Appealing storefront & we were warmly greeted (and compliment) by the nice gal working that day! I felt welcomed & comfortable browsing the shop. I didn't feel pressured to buy anything neither was I made to feel inferior as some boutiques may make some people feel. They got some lovely local products, handmade stuff of all sorts. Also, they have clothing for babies, toys, adorable books & toys! There is definitely something for everyone in here. I recommend popping in yourself & paying them a visit!

Fun shoe store with a selection of cool and funky shoes not usually available elsewhere.read more

Simply peering in the window will do your closet a great disservice…read more Go inside and meet Niomi and her fabulous staff. A new addition to the Victoria shopping scene, they've filled the spot between Pig and the entrance to the Atrium. With floor to ceiling windows and a beautiful interior, you'll wish your closet had this lighting, not to mention to the space. While it looks amazing with the shoes set up more like art than those boring old shoe racks you're used to, Head Over Heels has a range of prices and offers. From affordable, sustainable, fabulous TOMS, to handmade Spanish and German brands you've never heard of, and some staples from Birkenstock that you'll never grow tired of. They have a ton of great local and Canadian-made jewelry, and hand bags and are excited to be open, so the service is really great. They are looking to start supporting some local women's groups with shoe donations too, so you'll really be embracing a new business in the Victoria shopping community that's out to do some good. So nice to see a TOMS (I'm a superfan) selection beyond the classics. They have some awesome wedges that will soon be mine. The handmade Spanish numbers have my name on them too. Check it out, you'll love this new shoe shop in town!

They have a great selection of quality clothes. Josh was fantastic. He was so patient in helping my…read morehusband Guy pick out something to wear as father of the groom. He chose something that Guy looked great in but was also comfortable in, which for someone who usually only wears ripped work clothes is a real achievement! Thanks again, Josh.

Can I Give You My Money? No Thanks. If you're looking for…read moreexceptional service and a welcoming atmosphere, Outlooks Menswear is NOT the place to find it. During a short visit to Duncan for Father's Day, I was excited to spend quality time with my Dad and treat him to some new clothes. We searched for menswear options and Outlooks came up first, so we headed there full of enthusiasm and ready to shop. We walked in smiling and ready for a great experience. I introduced my Father and explained we were looking to outfit him with some new pieces. The saleswoman took one look at him and flatly said, "We have nothing for him." No effort. No conversation. No alternative suggestions. Just a dismissive brush-off and out the door we went--feeling dejected and frankly, unwelcome. Thankfully, just two doors down was Jim's Clothes Closet. Not only did they greet us warmly, but their amazing team, especially CoCo, helped my Dad find pants in the exact size the Outlook's employee insisted wouldn't fit him. On top of that, he left with shirts, belts, a hat, and a great vest--plus a smile on his face. Outlooks Menswear gave us the worst customer service experience I've had in years. If you value your time, your money, and being treated like a human being, keep walking right past this place.

If I could put ZERO stars, I would. The experience I had just from asking questions caused this…read morereview. When I first heard of Nezza through family members and because I'm a very eco-conscious consumer, I went to Nezza's website to read all about them. Afterwards, I had questions in regards to their packaging and their refill program. I asked via their FB page. They answered me, mostly, they missed a couple questions. I waited, then asked those again. No reply. I asked a third time. No reply. I checked just now. My comments have been DELETED and I've been blocked from commenting further! Any company that actively chooses to silence a person and who then hides that from other customers doesn't deserve supporting. At the very least, they could have switched to private messaging. They didn't do that either. They claim to "put their customers first"? Whether current or potential (and they don't know which I might be or if I was led to them by family members who are (were now) customers), this is clearly untrue. Sadly, it seems the majority of companies have no problem with behaviour like this. They want us to be mindless consumers. We shouldn't be muzzled for making inquiries! This is what they ignored: They're happy with their switch to glass jars BUT can't refill anything in a glass jar. They highly promote their refill program. It's a program they started in 2007. I asked why they couldn't refill glass jars and pointed out that a program started so long ago should be able to accommodate that by now. No response other than to delete that and block me.

Today Gillian helped me find a face wash, a toner, and a serum. Wow! What fantastic service. I had…read morecalled before, and she was so personable on the phone and she was helpful right away. I went to the store excited to learn more about the natural face care products, and was totally blow away by how knowledgeable and helpful she was! The owner of the store was there, and assisted in answering my questions as well. Thank you Gillian for helping me find the perfect combo for my specific face care needs. I tried out all the products when I got home and I'm in love. I would recommend this store if you are in the market for natural products made and sold with love.