The owner did an excellent job repairing two pairs of shoes for me. One pair required fitting for…read morethe elastic on the instep, and he was careful in ensuring a good fit. His prices are very reasonable. There is no long wait for repairs.

The owner was very kind and did a fantastic job fixing the strap on my handbag. He also repaired a…read morefan that had a vinyl handle with faulty stitching. His prices are amazing! Thanks !

Dropped off my boots for repair in March, had to put a $50 deposit. Was told I would get call when…read morethey were ready. Never got a call, COVID happened, I saw the store was open over the past month. Went by today and it is no longer there. If you see this please call your customers with shoes still in your possession. I would my boots back still and would be happy to pay for the work.

Went here for an urgent request for shoes I needed to fix for my friends upcoming wedding. Not only…read moredid he take them right away and get them done the next day, but he did an amazing job and thanks to him i'm ready for my event. He's a very nice man who is passionate about his work and I had an amazing experience. Can not recommend this place enough!

Dark woods with a squeak to 'em. Just the way I like stores that look like this to sound!…read more I tried. I really did. I looked over the American Apparel racks. I browsed through the guys stuff. I thumbed over a pretty cardigan. I wanted to buy... I had my credit cards out, but every time I went to, something told me not to. Perhaps it was the smell of incense in the air and in the fibers of the cardigan that didn't do it for me because I left without anything in hand, feeling a little blue. Like the incense had depressed my mood and stripped me of my favourite type of therapy - the retail variety.

I now know where a really hip dressin friend of mine gets his duds! Ha, I have discovered his…read moresecret source. This is a cool store for funky sweaters and jackets. Some decent sale items too. You can't go wrong with a store that has ginormous bowling socks in the display case! and they were $5 to boot.

The owners are really caring people not just to the customers but to the staff...like family…read more Love the donut lunch....hope they still do that.....appreciation for hard working staff. The love is there and the expertise too From Darlene

Warning.... you have to be mentally prepared for buying any pens here. If you go in with "thin…read moreskin" this will be a 1 or 2 star experience for you. The owner has been in the pen selling business for 30 to 40 years and he will tell you that. I heard it at least 2 times. Assume that he will know much much more about pens than you will ever know, no matter how many years you have been collecting pens. It takes some pride swallowing on your part. But if you can toughen your hide and treat this guy like he is God's answer to the perfect pen sales guy then you will have a good experience. He taught me several things that I did not know before. He had a big selection of fountain pens. He spent plenty of time with me. I got a price on an Aurora 88 that was $50 less than the online price (it did not have the box though). but he also threw in a free bottle of ink. I wanted a fine nib and he said it was fine. When I got home it was much thicker than all my other fines so I brought it back. I was sort of expecting a fight as the guy is short and confident with some of his comments. He said that all the Aurora nibs are hand made and there is some variation. He said that he wanted to make sure I was happy with the pen so he found another Aurora that was fine or extra fine (they are not marked) and he swapped nibs. I already had inked and used the first nib so I was surprised he did that. So..... tuck your pride away for 15 minutes and learn a lot and get a great deal. It may also give you a funny story to tell to your friends.

There is a fantastic selection of wares here. He seemed very approachable and friendly. However I…read moreonce I asked the owner if he had an open sample of a pen used for calligraphy pen for me to try, he became very rammy, unfriendly, and condescending. I stated I wanted to try ANY pen and nib combination he had in the store just to see how his Lamy pens released ink, and that sent him on his tangent. I told him I was a beginner and used to felt calligraphy pens. He was adamant that those were not calligraphy pens. After a few attempts of explaining what I was looking for and explaining why I would need to try one of his pens before I bought one, I decided to walk away stating "I'm sorry I'm leaving, I don't like this", to which he said as I was walking out "If you want expert advice you need to listen." All in all a tragically bad experience which could have been a wonderful experience if he was easier to get along with. Very condescending and rude, yet knowledgeable on his products. Sorry, dude.

Disappointed. After waiting a week, I picked up my boots, paid $40 for a piece of rubber heel and a…read moresole reglued on one foot. The boots looked rough and unpolished. There was glue on the shoe vinyl from his sloppy work. They should be embarrassed. Service is not what it used to be.

I previously reviewed this place generously, but I take it all back. I had my walking shoes…read moreresoled for $100, pretty pricey but the repair looked good and they're my favourite shoes. However, while I was travelling two months later, the new soles began to detach, leaving me with dangerous flaps at the front and leaking water. I bought some super-glue and fixed them as well as I could (not very well). When I returned to Victoria, I took them back and complained--rationally and calmly. The young woman didn't apologize and said I wouldn't have to pay for the new repair! I said I flipping well hoped not. When I came to pick them up, her father was there, and I mentioned to him that the defect had been seriously inconvenient and it would be good customer service at least to offer an apology. He became very hostile and said--get this--that their repairs weren't guaranteed, they were fixing them without further charge, and I was unintelligent. Right. So there you go, folks. If you want to pay $100 for a "repair" that isn't guaranteed not to fail within two months and then get insulted by a rude old man, this is just the place.

I really appreciate that SAS sells shoes in varying widths for my narrow feet. I was greeted upon…read moreentry and was helped by someone who really knew the brand's product, styles and sizes. I appreciated the high touch sales experience as I have a hard time with fit. I just wish that the styles were a little more fashion forward. The price point is higher so I hope the quality is also there, but so far I am very happy with my purchase.

Unless you want to set fire to a couple hundred dollars I would avoid this place like the plague…read more Unskilled staff, hard sell and very poor inventory. I have a difficult foot to fit - high instep, etc. I live about an hour and a half away so called ahead of time to discuss fit. I was assured their staff all are fit experts and that they stand behind their shoes fitting properly. I travelled to Victoria on a Saturday. The woman I dealt with ended up selling me a pair of sandals and a pair of ballet flats - somewhere over $400 for the two. The sandal instep strap was quite tight but the fitter advised "it will loosen up in an hour or two". It did not. The flats were fitting large, even with a pair of socks. Fitter did not have the proper size but said if I added heel grippers, they would be fine. I did - and nearly killed myself the first time I wore them as the left shoe is so loose it fell right off. Called to find out what could be done. If I came in they would "work with me" to adjust the fit of the shoes. Now I guess it may be possible to somehow stretch the instep strap on the sandal but in no way are they going to be able to shorten the flat or lengthen my foot. They stand "behind" alright - behind their return policy for the shoes. There is no standing behind their inept and hard sell fitters/sales people. The person I talked to actually indirectly accused me of misrepresenting what the fitter had said.....I have a witness so nice try. All this store wants is to sell shoes, they don't care if they are the right shoes or if they fit properly. I have had SAS shoes before - purchased in a store that actually knew what they were doing. Unfortunately, those stores are not in Victoria. I will NEVER go back to this one and will make sure everyone I know is aware as well. Really really poor customer service.

Can I Give You My Money? No Thanks. If you're looking for…read moreexceptional service and a welcoming atmosphere, Outlooks Menswear is NOT the place to find it. During a short visit to Duncan for Father's Day, I was excited to spend quality time with my Dad and treat him to some new clothes. We searched for menswear options and Outlooks came up first, so we headed there full of enthusiasm and ready to shop. We walked in smiling and ready for a great experience. I introduced my Father and explained we were looking to outfit him with some new pieces. The saleswoman took one look at him and flatly said, "We have nothing for him." No effort. No conversation. No alternative suggestions. Just a dismissive brush-off and out the door we went--feeling dejected and frankly, unwelcome. Thankfully, just two doors down was Jim's Clothes Closet. Not only did they greet us warmly, but their amazing team, especially CoCo, helped my Dad find pants in the exact size the Outlook's employee insisted wouldn't fit him. On top of that, he left with shirts, belts, a hat, and a great vest--plus a smile on his face. Outlooks Menswear gave us the worst customer service experience I've had in years. If you value your time, your money, and being treated like a human being, keep walking right past this place.

Good staff and tailor, though branding could be done a bit better. Allow me to demonstrate. Here's…read more3 separate shopping experience from 3 separate stores. Can you guess which one is Outlooks?