storage unit and location is good. They provide carts only during "office" hours. Website says…read morethey're open til 9:00 pm. Office hours ended today (saturday) at 5:00. Don't expect a cart if you're there late.

DO NOT USE PUBLIC STORAGE. THEY WILL BILK YOU! Prices raise without notice and in HUGE increments…read more If I could give this business a "0", I would. This is where my Dad stored some belongings when we had to move my parents closer to us due to my stepmom's illness during the pandemic. The first month, he paid $159.60 for his 10'x20' unit. The next month it went up 43% to $228. The next year, it went up 26%, The next year it went up 20%., then they raised it another 19%!!! From 2021 to 2026, the rental fee went up from $159.60 and the last charge was $628.20! They did this to a man in his 80s! When I closed out the storage unit, I talked to the man at the facility and he said "he would see what he could do". I received a notice stating they would refund $511. I thought, "Well not much, but it is something." THEN it turns out they applied to credit towards the month they charged AFTER WE CLOSED OUT! So, it wasn't even a credit. It was a correction for a charge that should not have been made in the first place. Also, they stated that the prices changed because he was "renting was a storage unit wherein rates fluctuate based on demand and availability". They had added a TON of outdoor units and the place was always empty, I saw MANY unused units the same size in the facility. ALSO, right after they told me that about rates due to availability, I went on their website and they were only charging $137/ month for the IDENTICAL "climate controlled" unit of which they had availability. (BTW- climate controlled means "a little less horribly hot", in the summer, but still very uncomfortable.) This is a deplorable business practice to raise rates SO MUCH and without prior notification, but especially for a senior. DO NOT USE PUBLIC STORAGE. THEY WILL BILK YOU! We are contacting the state attorney general's office, as well as the BBB about them. Disgusting. Finally, they make it almost impossible to get in contact with a "customer service agent". They mostly use automated "assistants".

The clerk Tiffany , was very helpful and very knowledgeable…read moreabout her job. Not only was she helpful in getting my bill paid She also was in the process of training another coworker every time I go to this location. She's always at work eager to help. So thank you again Tiffany.

As if the stresses of moving and getting storages isn't already high, the funky attitudes of these…read moreemployees at storage units are horrid. I've tried a whole new company and it's still the same. It's like .... These storage companies seek to hire the absolute WORST mofos they can find. Rude as fuck, unprofessional, and just LAZY AS FUCK like dayum. Ya sit on your ass all fuckin day at a self service storage. Literally an east check so why so rude? It's one lady in there that ... nvm. Pick somewhere else. PICK ANOTHER LOCATION. If you're seeking good customer service, this place ain't it. Hell if you're seeking bare minimum customer service, this ain't it. Picked this location for convenience and it still was a bad decision. One star is way too much. I hate this location. HATE HATE HATE. I do NOT recommend.

Staff was very helpful when I initially rented and when I moved my things into the climate…read morecontrolled area. Always felt very safe when I went to get things from storage to slowly take to my new home. Exceptionally clean as well, in comparison to the others I looked at. Highly recommend the Arlington location.

Tried renting a unit 1st of June 2025 but for 3 days was given the run around, the gate didn't…read morework, then lock had to be cut off unit and somebody else stuff was already in there. Asked for a refund in June. Don't nobody want to return your call or pick up when you call. All I want is my money back and you will never EVER have to worry about me renting NOTHING FROM YOU:( Devon

Badly managed storage facility. Says they have security and my RV has been broken into twice. Today…read morewas the last time im going to deal with this company. Showed up, my window broken and my RV ran sacked. Along with multiple other vehicles. No employees on site, no security. Do not use this storage if you care for your property. I feel bad for the business owners using this property to store what they use to make money. The management here clearly do not understand how to manage this business.

The storage unit we got was spacious and the we received excellent service from Carol. Her…read moreprofessionalism and willingness to assist us was what's missing in customer service. She is a sweetheart and awesome. I highly recommend this storage unit company. 10/10.

I am throughly dissatisfied with the so called job these children did with the small amount of work…read morethey were required to do. I packed literally everything up but the furniture and it took 3 boys over two hours to haul 8 pieces of furniture out of a one bedroom apartment. They only had to disassemble the bed. I asked them ahead of time then on three other occasions to cover my 2 flatscreen tvs and my desktop screen and they still missed one of my flatscreens and wasted time disassembling otherwise stuff that fit through the door. They took the door off for one thing then put the door back on wrong to where it wouldn't shut. After all this they broke the breaking system to my thousand dollar bicycle I've had no problem with since I've owned it. These boys look like they have no experience and just figured out the opposite sex exists.

I highly recommend Tennessee Moving & Storage. The team was professional and friendly. There were…read moreprompt and moved with speed and caution. We had several large items to be moved from the basement which were difficult. These gentlemen did a great job. It was also a complicated move with some items staying in the house, others move of to the new house and still other items moving to a third location. The team did a great job of following directions. They were helpful, courteous and funny. I have used them before for a business move and was pleased them as well.

The Movers are slow moving to increase their hourly pay on purpose. They talking or texting on the…read morephones. The owner purposely take money out the wrong account. He lies and gas lights you. They did not bring my boxes to my room They left them in the livingroom. The intentionally drive slower than the speed limit to the destination. The owner doesn't own up to his responsibility on the matter.​

Excellent! Arrived on time, a very nice and polite team. Very efficient while also being careful…read morewith out belongings. Thank you to Marquis and Milton!

Very friendly, helpful and accommodating. Would recommend. Kristin was so nice and helped me a ton.read more

Hi my name is Riaco Leverston just wanted to thank your employee Antoinette Anderson for a great…read morejob in helping me and answered any questions I needed thank and you all continue to have a blessed day looking forward to doing business with u in the near future giving u 5 stars