Store Front is closed but they are still in business. Call them for appointments for watch and…read morejewelry repairs.

10/15/22 Well the former massage palor is now a jewelry…read morestore. I saw some Hello Kitty jewelry on sale, but the person who likes this kind of stuff might not be intrested. Still, the woman in purple, (I will call her Clarice) let me take some pictures of the items she was selling. I did not see anything that would work for me in the options of men's rings. There were other kids like toys that could be bought, but they did not have my intrest. The jewelry could be a bit pricy, so I will find out from my wife if she wants these pieces of jewelry. The Massage place that use to be here is no more. Still, I found it amusing to be in a store that use to be a naked place.

I worked with Lenkersdorfer customer service representative Najia while trying to track down a…read moreblack alligator strap for my Cartier Drive. Let me just say up front: the Cartier boutique in Tysons is the worst. Absolute worst. They don't answer the phone, their in-person service is horrible, and after enough frustration I had to escalate to Cartier at the national level. That's when I was pointed toward authorized retailers, which is how I found Lenkersdorfer and Najia. What a difference. I gave Najia the specs for my watch (which is discontinued), and she quickly tracked down the correct strap at a reasonable price. No runaround, no nonsense, just straight service. Because of that experience, I'll never bother with the Cartier boutique in Tysons again. My loyalty is with Lenkersdorfer moving forward.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

Matthew helped me pick out a wonderful birthday present watch for my wife. He is kind, patient, and…read moreextremely knowledgeable. He did not pressure me at all during the process, and he gave me a wide range of options at different prices. I would absolutely go back here if I needed another watch or needed a watch repaired.

They were quick, attentive and complimentary as they serviced my watches. I was in and out in what…read morefelt like 15 munutes and had both of my favorite watches back in service. I will highly recommend and know where I can go next time I need to get help.

Don't waste your time unless you're bringing in a Rolex, patek or luxury watches. Not necessarily…read morethe watch shop for the average joe. More of a higher end, I guess caters to their own.

I have bought six watches from Alan Furman. I trust his professionalism. His prices are really…read morefair. I wouldn't buy from any other Watch seller.

Great service, amazing price, & immediate help on a Sunday getting a less than great watch running…read moreagain. DJ is the man!

Quick battery change for my Baum-Mercier while I shopped. The service was quick, the gentleman who…read moreassisted me was friendly and personable. Overall cost $52.00, maybe a little on the high side. Prices might vary depending on the watch brand.

Last weekend, I needed to replace my watch battery, which I had done at Secrete before. I was…read morehelped by a lovely associate named Claire. She explained that the bad weather had caused shipping delays, and I should come back the following week. We ended up having a delightful chat about this and that, and she even gave me refreshments. I went in last night for the same errand. Claire immediately remembered me, finished the task in record time, and said no charge! Such friendly, courteous, and professional service is rare indeed these days. Claire is a keeper.

Adèle was so helpful in creating my custom ring! She answered l my myriad of questions promptly and…read morewith care, producing an incredible piece of jewelry!

It's been my " go to" place for jewelry repairs for years and I've also found gifts there. It's…read moregreat for browsing.

I highly recommend this establishment. The staff exceeded my expectations and service was stellar…read more I considered it to be one stop shop. Five 's across the board. You wouldn't be disappointed.

Updated this review 2 hrs after after leaving and having to return…read more Minus 1 star for charging $31.75 for a watch battery (I am equally annoyed with myself for spending this much) Minus 1 additional star because the back of the watch was not put back properly and popped off after I left and was at home. I had to go back to the mall to have it put on right (it doesn't just snap back on by hand) -------- Promptly replaced watch battery. A bit on the steep $$ side and I have needed it replaced for too long. Went here after not seeing the watch cart guy who was in the mall years. Location is down near Lucky Strike near the Macy's wing of Montgomery Mall.

Located in Montgomery Mall Bethesda, MD this store is easy to find and it won't disappoint. I went…read morein to get three watches batteries replaced and I expected to leave the watches and return towards the end of day to pick up. Instead, the gentleman surprised me and said he only needed 20 minutes and they would be done so that I don't have to come back later after work. Wow!! This was perfect! I grabbed lunch, came back, paid and now my husband has his watches back in working order. Just in time for Fathers Day! Thank you so much! I would highly recommend.