This store has been one of our go to watch store since moving to the DMV and Michelle has been one…read moreof if not the best sales person. A lot of other locations would brush you off after the initial conversation but Michelle would contact us routinely to ensure we're informed and treated as priority customers.

Walked in the store to look at a Rolex and told that I couldn't look at the Rolex's without an…read moreappointment. You do realize the website says appointments aren't required.

I recently inherited my beloved aunt's wedding ring (who passed in 2020) from my incredible mom…read more(who passed in 2021). My dad brought it to me the weekend before Thanksgiving and we were on a mission to find a local jeweler to trust with resizing it. Rahul and Isabelle were patient and more than understanding when my dad wanted to do more research before leaving our special ring behind. Upon reading his other yelp reviews, and their professionalism when dealing with us the first time, we decided Atlantic Gems was the jeweler to trust. Even with the Thanksgiving holiday, I received the ring back in just a little over a week, and I couldn't be happier with the results. I will definitely be back for all jewelry repair, resetting and resizing needs for years to come. Not only do I give them 5 stars, but so does my dad (a tough customer in Michigan)!

Very attentive and detailed. I didn't think they would be able to help with my ring repair but they…read moredid.

Had a fantastic experience here with getting my engagement ring downsized. I had it back within a…read morefew days. The owner was very knowledgeable and helped me figure out what size I needed. Highly recommend coming here for all your jewelry needs. My ring is a perfect size now!

Convenient, professional, efficient and friendly local business. Evening opening hours especially…read morehelpful. No pressure to purchase.

Janette Davila is the best!!!! OMG.. hands down.. she wants…read moreto help you and she's there for you! Whatever questions that you have or concerns, she will be there to help you. Very straight forward and very knowledgeable. Whenever I have questions/want to purchase diamonds.. She's the only person I'll go to! thank you!

I didn't work directly with him, but my husband said Robert at the Rockville, Maryland location was…read moreabsolutely the best. Since it was a surprise for me, my husband handled everything and worked with Robert by himself. I love the ring!!

Stopped in on 12/6/25 with my wife around 9:50am (10 minutes before open time) and was buzzed in by…read moreowner. Nice man adjusted the link on omega watch for free and exchanged pleasantries with the wife. This place is professional and honest..I will return in the future.

Excellent experience. I had trouble finding a jeweler who would re build the prongs in my ring…read moreholding five stones. He had no problem with this. He noted that the ring was large for my finger; he sized the ring, cleaned the ring and made a complete repair of the prongs to hold the stones ---and in a short period of time. He is well worth the travel from DC for me -for jewelry repairs. He was recommended by a fellow jeweler who told me he was so honest, very nice and reasonably priced. Highly recommend!

This is a very nice shop filled with a wide assortment of Rolex watches and other high end watches…read more They also offer many gorgeous jewelry items from diamond earrings to tennis necklaces. The gems are breath taking. I have bought and sold here for many years. When I get tired of a piece of jewelry I own I go here to sell it and purchase something different. Justin and Keith are very knowledgeable and have always given me fair prices for what I bring in to sell and I have purchased many items including a sapphire and diamond ring for my mom for Mother's day, a gorgeous pair of 14k and princess cut diamond earrings, gold necklaces and a reasonably priced Rolex Yachtmaster. The assortment is huge, the cases sparkle and are very well organized. I have even taken items in to have repaired. Oh and once I bought a ring for myself that was too large and they actually sized it as I waited. I always leave happy with my sales or purchases and I appreciate the excellent customer service.

Do NOT believe the website stating diamonds from the public will be bought by Diamond Exchange USA…read more I brought a mined diamond (not lab grown) to the Rockville location and they would not look at it. Website stating they pay cash for diamonds is completely false. A waste of time.

Amazing work this family does. Ken took one garnet bracelet…read moreand made it into three for my daughters and self to wear. Gifted the girls in Mother's Day!! They are beautiful and thoughtfully made. Ken is an artist. He will size, create and suggest a wedding ring for you. I've had many diamond rings made thru the years of living in Vienna. His wife; Maril (spelling?) is wonderful and kind and helped pick out a new wedding band. She is gorgeous & has a good eye. I have been going to them for 25 yrs and they are the best for making jewelry w/ super ideas, and their show room is full. ..... Love this jewelry store and it is worth the drive. Never pressured into buying - Gorgeous choices. Good parking.

Friendly and helpful service ! Great place to trade in some jewelry for new pieces ! They have been…read morein business for decades and I see why! Will keep returning for sure!

Last weekend, I needed to replace my watch battery, which I had done at Secrete before. I was…read morehelped by a lovely associate named Claire. She explained that the bad weather had caused shipping delays, and I should come back the following week. We ended up having a delightful chat about this and that, and she even gave me refreshments. I went in last night for the same errand. Claire immediately remembered me, finished the task in record time, and said no charge! Such friendly, courteous, and professional service is rare indeed these days. Claire is a keeper.

I took a valuable gold bracelet to Secrete to be repaired/soldered. I went to pick it up and the…read moreplace they soldered was grey so they said I have to leave it there to be cleaned (which I would have thought would be automatic). I get home and realize they soldered the wrong area - it was still broken so all they did was create a light grey hue on one end On a positive, they had previously repaired an invisible set of diamonds for a necklace pendant where one of the little diamonds was missing. There were no issues with that repair.

I worked with Lenkersdorfer customer service representative Najia while trying to track down a…read moreblack alligator strap for my Cartier Drive. Let me just say up front: the Cartier boutique in Tysons is the worst. Absolute worst. They don't answer the phone, their in-person service is horrible, and after enough frustration I had to escalate to Cartier at the national level. That's when I was pointed toward authorized retailers, which is how I found Lenkersdorfer and Najia. What a difference. I gave Najia the specs for my watch (which is discontinued), and she quickly tracked down the correct strap at a reasonable price. No runaround, no nonsense, just straight service. Because of that experience, I'll never bother with the Cartier boutique in Tysons again. My loyalty is with Lenkersdorfer moving forward.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

My wife died recently and going through her jewelry I found a diamond pendant that had been passed…read moredown to her. Rather than try to sell it, I took it to Robert Laurence and asked them to turn it into a mourning brooch for me to wear. Rob at the store worked with me on the design, and the finished product was excellent. I highly recommend their custom service.