I would recommend avoiding this place because I had a very negative experience with the spa's owner Debora.
After contacting them to ask about a service, Debora reached out to me telling me it would be X price for a certain number of treatments. I was interested in moving forward and started setting up a consultation.
While I was making the consultation, a separate email came a couple days later, also from Debra, responding to my inquiry with a completely different price (almost 50% more expensive!).
I tried to clarify that I would be willing to pay the first price, but not the second one, and asked if that was ok. This is when things got weird - when I brought up the two separate quotes, instead of apologizing Debra got defensive and refused to answer which price she would actually charge. She said I would just have to wait and see about the price until I came in for the consultation.
Her responses seemed very rude and condescending to me. For example, when I asked why the price changed she responded "Our promotions change from month to month and quotes can be valid for two weeks". Since it was still less than a week since I was sent the first price, I tried asking whether the first price would still be valid if I came and paid for it within two weeks. But she refused to answer - I asked directly "could the price be different depending on whether I come in before the 2 week period?" and "is there still a possibility of getting the first price if the consultation goes well, or are you only offering the second price now?" She flat out refused to answer these questions and just said I would need to come in to find out (without any clarity on whether I should come in within the two weeks.)
As someone with a busy schedule, I don't want to come in for an appointment if she is no longer considering the originally quoted price. Why waste everyone's time? Obviously things can change during the consult, but no other medispa has ever had an issue discussing their specials and base prices with me.
I found this entire exchange super frustrating and I don't understand Debra's motivations unless she is trying to pressure me into paying more than I'm willing to, or just intentionally being rude and defensive about her mistake of sending two separate prices. I feel that she has wasted my time by telling me different things and making this simple discussion needlessly complicated. I can't imagine what she would be like to deal with if an actual issue came up!
NuMe has offered the same service at the lower price quoted from Debra, so I will be going there. It was very easy to discuss this same information with them. It's a shame about Debra's poor customer service because I was looking forward to trying this place. read more