I enlisted Comfort Keepers to take care first of my dad, then my mom. Although their needs were…read morevery different (dad - cancer; mom - dementia) Comfort Keepers was able care for both of them in a very professional yet very compassionate way, from the time they got sick until the day they passed. The management team is wonderful as well. My mom was very stubborn and didn't want to be "baby sat" so she went through one caregiver after another. But Comfort Keepers kept trying, sending over youthful and energetic caregivers and older and calm ones, until finally they found one with whom my mom felt comfortable. I cannot recommend Comfort Keepers highly enough. They were a Godsend at a time when my family really needed help, and we all will be forever grateful.

Highly recommend this service. Compassionate, dependable and very trustworthy. They answer your…read morecall/ text promptly and treat your family member like one of their own.

Mom has Alzheimer's and I'm her primary caregiver; we live together. I've used 3 different agencies…read morewhen I needed additional help. My experience with the first two agencies was frankly terrible, and it drove me to put in a LOT of effort and time into finding individuals I could hire directly. But when my own knee surgery resulted in a short-term need, it seemed a good opportunity to try another agency. I'm so glad that I did! Assisting Hands is now part of my long-term strategy for making this care arrangement work as long as it possibly can. A geriatric care manager -- in a position to know about many different agencies -- recommended Assisting Hands to me. From the start it has been a significantly different and better experience than working with other agencies. They are large enough to truly have their act together, yet small enough to be incredibly personable and accessible. Their caring, responsiveness, flexibility and efficiency are truly fantastic. They get the big important things right: they ask smart questions and truly listen to your answers to try to find people ideally suited to your needs; they have a large pool of truly qualified people to draw from; they work really hard to have one caregiver cover as many of your requested shifts as possible even when it's a non-standard, changeable schedule; they don't pressure you for more hours than you need, nor pass you from one administrator to another every week; they don't artificially jack up prices when they hear desperation in your voice or shame and blame you when a caregiver doesn't fit your needs. They also get the secondary details right: they are always reachable, their response time is incredible, their nurse does an intake in the least obtrusive way possible and even then only when required by Maryland state law or the tasks involved, caregivers can login via an app that utilizes GPS for an efficient time card system, they can help with longterm care insurance reimbursement, and paying invoices is a snap online. I really couldn't ask for more. They get my highest recommendation...and my continued business!

Steve is awesome and his staff are so good at helping us manage our difficult elderly relative…read more Highly recommend.

I will NEVER recommend this agency to anyone as long as the nurse continues to work for their…read moreagency. The nurse is a LIAR and I mentioned it before to management. It was dismissed as a language barrier and a miscommunication. It was not, the nurse speaks perfect ENGLISH. It was a LIE being dismissed. Saying you did something knowing you DID NOT is a flat out LIE. Saying a client said something to cover up your LIE is a LIE. The nurse lied on the client to cover up the fact she lied AGAIN/ AGAIN. Management also called and told an additional lie to another government agency to cover up for the nurse lying to make it look like the client was in the wrong. I learned the hard way that this is an agency that covers up and enables their staff. Bottom line, the nurse is not professional and is the worst. The gaslighting at this agency is real. Think about it before you sing up with this agency. Find an agency with a nurse who doesn't lie to save face. Find an agency who holds their employees accountable for their actions. Also, I had an aide come to come to my home smelling of liquor. I'm sure there will be a LIE to cover that up as well. They are talking about "that's illegal" but they were told a lie by the nurse so they didn't even get the full story from the client. Turns out the client didn't say anything about anything illegal. The nurse was trying to cover up her LIE yet AGAIN. Doing things that are unorganized and unprofessional is one thing but to flat out blame a client for the actions of the nurse and to tell LIES is an absolute NO GO for any business. If the client doesn't trust the agency they will go with another agency. This agency has not proven to be a trustworthy agency at all. They have no written client handbook, they have no written rules and no written regulations. They only TELL you what they do and what they DONT DO. Mothing is in writing for the client to refer back to just in case of an emergency or just in case they may need additional information. When asked for any additional information, the client becomes a burden. Why when policies should already be put in place BEFORE the client signs with the agency. When asked for the policies and why there wasn't a client handbook....I was told "does the doctor give you in writing what he doesn't do?" A client has an emergency and the management will say they are working on it and they "will call the client back"; they never call back. They leave the client in limbo wondering are they ever going to get any assistance. This could be your elderly mother/grandmother/disabled child or another loved one who is disabled so be forewarned. Today was my caregivers last day. She called the nurse to ask her a question for me. I overheard the nurse tell the caregiver "I need to talk to you." I'm sure at this point due to the nurses behavior, she will try to convince the caregiver to lie for her in some way so she wont look like the liar she is right now. I'm sure they will try to have the caregiver sign something and will have the caregiver under direst in fear of losing her job. This place is ridiculous. this is not an isolated incident this is a pattern that has led me to write this review to warn others. I'm sure there may be a response to this post and it will only be another excuse. There also may be a call made to another government agency to discredit my post and it will also be lies to cover up the truth of what was going on. Do not believe any of the lies. Just go with another agency. My fulltime aide was the best. She's the TRUE assets to this company. I hope she finds another agency that is WORTHY of her kindness and her qualifications. She took pride in her job and she went out of her way to help her clients. She was always on time, she was very courteous and she did her best to help as much as she could with pride, dignity and respect. She was a church going woman who loved her job. She also had the love and patience of a SAINT. She will be missed. Peace and Blessings to you SARA.

From the owner: Victory Home Care is a Home Care and Staffing Agency that helps you or your loved one to maintain…read moremaximum potential. In every way that we can, we strive to give families peace. We specialize in providing Skilled Nursing and Non Medical Care Services to our clients

This agency has been amazing. The Administrative staff and staff who come to your home or rehab to…read morecare for your loved one. We have been involved with this agency for past 4 yrs at least. They are very consistent in their work. Also staff is on time who come to your homes. And if they are late you are notified immediately.,The Administrative staff are very responsive and communicative. And often they call just checking in to see how the patient is as well as their families. They are definitely 5 stars.

From the owner: Home Care Assistance with Everyday Living Needs, including:…read more - Personal Hygiene and Grooming - Light Housekeeping & Laundry Services - Meal Preparation - Companionship - Transfers and Ambulating - Medication Reminders

The staff here is always friendly, responsive, and takes good care of my parents. They have lived…read morehere for around 3 years

No response to pulling the cord to request help. There is a response from someone who will notify…read moresomeone else that I require sleeping medication. The sleeping medication was not brought until one hour had passed. Another time, no one brought anything after my request. This is totally unacceptable.