Where do I even begin…read more.. The level of care we've experienced has been deeply disappointing. Nurses frequently sit in the hallways on their phones or chart for long periods, yet little to nothing appears in the patient portal. Calls to the nursing station often go unanswered--even when messages are left. Patients are told to stay in bed due to fall risk, but then made to wait extended periods for assistance to the bathroom. When help doesn't arrive in time, they're then chastised for accidents. That is not care--that's neglect. Communication is vague and frustrating. "We can call the doctor" seems to be a standard response, but that doesn't mean a call is actually made. Doctors stop by infrequently and provide minimal updates. Meanwhile, families are left in the dark. Overall there is a troubling lack of urgency or accountability. Discharge has been unnecessarily difficult to coordinate. Physical therapy itself has been a bright spot, but it's limited to about an hour a day, which doesn't justify the broader experience. If you have a loved one here, be prepared to advocate for them daily. Ask questions, follow up constantly, and don't assume things are being handled behind the scenes. This has not been the level of care we expected or were led to believe we would receive.

This place is a joke. My mother was sent here after a fall for physical therapy and all she got was…read moredrugged up and basically no physical therapy. She was there for a month and still can't stand up much less use a walker. The doctor gave me no updates other than my mother presents as someone 20 years older than she is and that she should stay there all the while pumping her full of Oxycontin for a bed sore. She ended up with a UTI and was completely out of it from the infection and the medications so she lost an entire week of "physical" therapy. After her skilled nursing coverage ran out, the doctor put "only needing part time assistance" in her chart knowing it was unsafe. The finance office was super attentive however (sarcasm). They would call constantly asking for a copy of the deed to her house, her life insurance policy, her bank account number, etc... pressuring her to go into long term care even though she was incoherent for half the time she was there. I wouldn't send a dead rabid raccoon to this place.

I've been visiting my neighbor for a week, Drop by one day to find she called 911 and went to a…read morehospital. After calling all the local hospitals, I found out where she was. Nobody at this location knew where she went. This is like losing a patient, should be One of the top five things a place like this does. I was the number 2 contact. Nobody was informed. My wife called to have her belongings packed up, They were not packed after two days. Her roommate had Covid, so my wife was not allowed to go in the, after she had already been in the room , they had no sign for active Covid in the room. SHAME

Service was nearly nonexistent. My mother has been staying here on the 5th floor for rehab and the…read moreexperience has been less than okay. Call button went unanswered for 3 hours on more than one occasion.

I had a great experience with Dr. Gilbert! He was professional, knowledgeable, and truly caring. He…read morelistened to my concerns and explained everything clearly, which made me feel comfortable and confident in my treatment. The staff was also friendly and efficient. I'm very grateful for the care I received and highly recommend Dr. Gilbert for orthopedic care!

I had an occasion to employ SmithLife Homecare recently. They provided excellent service and…read morecompassionate care up until the time of passing for my family member. I highly recommend them for their services, price point and personal compassion.

Highly recommend this service. Compassionate, dependable and very trustworthy. They answer your…read morecall/ text promptly and treat your family member like one of their own.

The CNA has been very patient with our difficult family member, and arrives on time. She tries to…read moreengage. We are grateful!

A Cautionary Tale (2019-2021)…read more Let me say this loud for the people in the back: If you are a young, beautiful, ambitious woman of color, DO NOT WORK HERE. This place is a mental and emotional war zone, a breeding ground for bitterness and toxicity. I endured this nightmare from 2019 to 2021, and after reading those 1-2 star reviews on Yelp, I knew I wasn't crazy--they are 1000% VALID. Working here felt like being thrown into a lion's den of miserable, insecure, and downright mean-spirited nurses--women in their 30s, 40s, even 60s--who saw me as nothing more than a threat just for being pretty & existing. Their cattiness, their bullying, their passive-aggressive smirks and eye rolls--it was like high school all over again, only worse because these were grown women who should've known better. Let's talk about the predatory behavior from the janitor staff. AS I SAID, if you are young and pretty, they will literally go out of their way to be seen by you. One had the audacity to block the elevator doors from closing just to flirt in my face when I was clearly trying to get to work. Another time--AFTER MY FIRST DAY OF TRAINING--I was waiting for my Uber just minding my business, eating my food from Silver Diner. I throw my trash away, and this random janitor pops up asking, "Do you have any more?" as if I was supposed to flirt back or engage. I ignored him, began to walk to try to meet my Uber, and that apparently bruised his ego. He walked to his truck, repeating distinctly out of my earshot "It's just a simple question" like I owed him a damn response. DISGUSTING. And if that wasn't enough, the so-called "team" of nurses took every chance to belittle and scold me over the smallest things. I couldn't breathe without being corrected in that cold, condescending tone. And the moment that broke me? A 4 East floor nurse got hostile over me saying "my bad." That was the final straw in a long list of being treated like a child, not a professional. Worst of all, the residents--our elders--deserved better. The care? Subpar. The attention? Rushed. The dignity they deserved? Often dismissed. Charles E. Smith Life Communities is a disgraceful, soul-draining environment. And to any young woman considering applying, especially if you are Black, brown, or just happen to be easy on the eyes--RUN.

I am one of those old ladies who cause trouble by insisting they can do everything themselves. When…read morea minor illness caused a sudden weakness, Smith Life Homecare came to the rescue. They were extremely responsive; I could not ask for more. I will definitely call them again.

I am extremely tough on healthcare facilities. They provide a vital service, and frequently but not…read morealways could do better then mess up the bill. There are doctors' offices I think highly of. I do not think I have ever given a hospital or skilled nursing facility a five-star review. Until now! I had a visit to the Suburban Hospital E.R. Nobody wants to go to the E.R. If you have to go I recommend Suburban. The nurse in charge Kristin started my IV. I said, "Aren't you a bit high on the food chain to be starting latients' I.V.s?" Kristin answered, "Yes, but because I hate having this done as a patient, I want to make sure it is done right as a professional." That is exactly the kind of empathy we need in our healthcare system. They administered a large dose of IV antibiotics which just knocked me out. One of at least two Dr. Leonards was very good. I am the first to complain. I am the first to compliment. They are great. Other hospitals should aspire to that.

Ha I am reviewing every single one of your fake complimentary sites. Unbelievable. Bla bla bla,…read morelawyers, death, bla bla bla. Shut down already, you are unable to provide health care. Two critical patients shut the room down you are a failure in health care. In NYC where I come from, where emergency rooms are run like professional operations with dozens of critical patients gurneyed in, while they attend to regular patient. Shut down you have no services. Become a nursing home, whatever. How shameful of you John Hopkins to run this disaster.

My father has been in the Kensington memory care facility for over a year and a half. He has had…read morethe same care givers and we are very happy with the care and attention that he gets. Our family and friends visit him frequently, so we have a lot of experience seeing him and seeing the staff. We feel that he is safe and well-cared for at this facility.

I found out about Arden Court in Kensington from my son who was a paramedic for seven years in…read moreMontgomery County. When my step-mother, for whom I am guardian, needed a memory care facility he told me that as first responders are frequently called to nursing homes all over the county, he got a bird's eye view of what really happens, especially in times of stress at these facilities, which is obviously the circumstance when the paramedics are called. He said that Arden Court was one of the few places that he would recommend given everything that he'd seen over all those years. He said the staff was always in charge, clear, and calm no matter the circumstance that was being presented. So we obviously went with this informed - and candid - assessment. We were especially challenged as my step-mother had a very rare form of Alzheimer's which took away her eyesight before it took her memory. We kept her in her apartment, with assistance, for as long as we could until she was simply in need of too much daily 24-hour care. Unfortunately she was spiteful and difficult in every way. She was angry with me and everyone she encountered. From the moment that she arrived everyone on the staff, from the Executive Director all the way to her daily caretakers responded to her with love and patience. They helped me deal with her viciousness towards me and worked day in and day out to bring her onto an even keel. Everyone has been simply miraculous over the past 9 months that my stepmother has been at Arden Court. She now loves everyone on the staff, she is happy and all of the anger that she displayed towards me has evaporated. I visit regularly and she is always talkative and eager to engage me and everyone around her. To say that I am grateful for the staff at Arden Court would be an understatement. They took what was a truly dreadful situation with my step-mother and turned this time of her life into a positive and loving experience. It doesn't get any better than that.

There is so much more wrong than right with this facility from the top…read more Jessica the administrator, Dr Rastogi, APN's,Nursing, Dietary, Laundry down to housekeeping No communication within or out of the facility No staff retention Cadia Pike creek has ignored my sister's needs while in their care We have requested no medication or medical procedures be done to my sister until Cadia calls me to explain what they want to do and why. They ignore our requests They do not provide consistent supplies needed by sister to manage her care We have involved ombudsman to no avail We have had numerous meetings with administrator, DON, Social Services and nurse managers Do not intrust your love ones to this facility Grossly understaffed Cadia's attention is only paid to the money making areas Rehabilitation, Ventilation unit and Dialysis units The residential floor is always under staffed no continuity of care is ever possible they receive cold hard to chew food Inadequate supplies No designated dementia care area dementia patients are put in with coherent patients thus exposing them to patients who don't sleep, can be loud and combative and simply have no awareness of their surroundings. Administration refuses to check for compatibility of roommates said that's discrimination But the coherent patient has no quality of life and has to suffer Just think twice about Cadia Pike Creek for your loved ones. VG

Pro: smoke area, activities for the residents, clean environment, staff vending machine…read more Con: understaff workers, terrible management, disorganized medication process. This review of the facility is based on my experience as a staff nurse in 2019. My review will detail how I saw the resident of the facility being treated and the obstacles the staff had to deal with. Also, please note that since this review is based on my 2019 experience so there may be changes that have improve the facility since then or worsen due to the Covid-19 pandemic. This facility operate as a nursing home/rehab place. Upon entering the building there is a fireplace on the left, the cafeteria on the right, and in the middle is big bird cage filled with birds for the resident entertainment. There is four units with three unit in the top floor and one unit on the basement floor. I work on the basement unit and the name was Terrance. On the unit we have 17 bedroom that is shared so a max of 34 residents. For staff, this place is a 5 day a week for 8 hour work place. Work hours are 7am-3pm, 3pm-11pm, and 11pm-7am. To clock in you need a ID# type in and to scan your fingerprint which sometime doesn't accept the first time which can be an annoyance. The staffing ratio was horrible, on the ground floor unit it was 1 nurse to 17 residents and 1 CNA to assist you. The ratio was so bad how do find the time to do assessment, cleaning, feeding, passing meds, charting? Another thing that annoyed me as a staff worker was when trying to pull narcotic for the patient from the Pyxis you needed a second nurse but it was always hard to find someone because it was always busy and understaffed. I also witness a manager who would try to provoke a dementia patient by pretending to swing his fist at him. Lastly, another bad thing about working here as a nurse is that the facility doesn't use an insulin scale to determine how much insulin to give a resident who has a high blood sugar. You have to call the doctor every time and they will tell you how much insulin to give. I had a resident who blood sugar everyday was over 300 so I literally had to call the doctor every night to determine how much Insulin to give. Resident have a call light they can press to call the nurse and at the nursing station it ring very annoying like a very loud buzzing. For the resident they have events like music time and activities they can do. They get daily lab draw and if they need like an X-ray an outside company come to the facilities and does them. The building has a back yard type area where people can smoke. I have seen confuse resident be neglected and left outside in the hallway.They have an area in the basement where therapist come and do rehab with the patients. Resident are free to leave and come back. I worked at this place as a new graduate nurse and I would not recommend any RN come here to work at this place due to bad management & the nurse to patient ratio. This place was so bad that at some point during my time working here after finishing my med pass & charting, I would look for a new job and I was able to find a job at a hospital where it is 10x better for a new graduate nurse. Some of the coworker that I work with were so happy for me when I put in my 2 week resignation. All in all if you love your family member that I highly recommend you don't send them here.

This place is now Sterling Care of Bethesda, part of Sterling Health for-profit corporation, as of…read more2023. Covered by Medicare and Medicaid with long-term care. Do not bring your loved ones here. Building is dark and dirty. Food is served cold and not fit for a cat. Very understaffed so no one gets decent care. Staff is rude, insulting to residents and dictatorial to family members. Medical staff skills and knowledge dates back to the 1950s. Not interested in input from family or outside doctors.

This place is absolutely HORRIBLE!! Someone that I love and care for was refused medical attention…read moreand didn't allow the ambulance to come get him after they were instructed by his dialysis center that something was wrong. Turned out he had pneumonia! During the the time he was there they stole food that we had delivered for him, he was mistreated, we were yelled at by staff when we asked questions and they stole two pair of new shoes that were never returned when we retrieved his belongings. This place should be shit done IMMEDIATELY!!!!! DO NOT PUT YOUR FAMILY MEMBERS HERE!!!

Dr. Lee and Hena are amazing! When I do have any pain, Dr. Lee is able to adjust what is needed and…read morehelps to relieve it. Sometimes the adjustment relieves my pain within one session but I usually do regular maintenance appointments since my insurance covers it. About 2 years ago, I had really bad foot pain, it took several Piezowaze Therapy appointments to help finally fix it (about 6ish months of every other week appointments). And the pain hasn't come back ever since. When Hena was added to the team, it made this practice even better. Prior to Hena, Dr. Lee did dry acupuncture too but just a little bit and mostly focusing on where I tell him the problem area is. Now that Hena was added. It's not always focused on pain, sometimes if I tell her that my brain fog is particularly high that day or I'm having alot of anxiety, she is able to do certain acupuncture points that helps with that. One particular day, my anxiety level was pretty high, and whatever point she hit, I weirdly felt instantly blissed out haha. That's the first time I felt that with acupuncture. I was very relaxed that day. The blissed out feeling doesn't always happen, but I definitely trust her. She also introduced me to cupping and I am now obsessed with it. I never knew anything about it before, and it's crazy how much it actually helps relieve my back tension and how it detoxes the body. Overall happy with this practice and always look forward to coming in as a part of my self-care and health maintenance.

I recommend Dr. Lee to all my friends. He always has the answer for resolving pain issues for me…read more Also, they are always on time and very pleasant.