I've been visiting my neighbor for a week, Drop by one day to find she called 911 and went to a…read morehospital. After calling all the local hospitals, I found out where she was. Nobody at this location knew where she went. This is like losing a patient, should be One of the top five things a place like this does. I was the number 2 contact. Nobody was informed. My wife called to have her belongings packed up, They were not packed after two days. Her roommate had Covid, so my wife was not allowed to go in the, after she had already been in the room , they had no sign for active Covid in the room. SHAME

Service was nearly nonexistent. My mother has been staying here on the 5th floor for rehab and the…read moreexperience has been less than okay. Call button went unanswered for 3 hours on more than one occasion.

We had experience already with Brightview Fallsgrove through my mother-in-law's stay there last…read moreyear. We always felt comfortable with the environment, and the care was so outstanding. Over time, with Brightview's recommendation, my mother-in-law graduated out of Brightview to independent living--a true testament to the level of progress she made and Brightview's priority to put the resident's needs first. So, Brightview was the obvious choice when, after a long hospital stay and rehab, our family faced the challenge of arranging ongoing care for my mother, Dottie. Insurance terminated our coverage for rehab 2 weeks early with 2 days notice, which was terrifying. The sales team, led by Stacey Taylor and supported by her assistant Mark, worked genuine magic and secured us a space. We are forever grateful for their care and dedication. From the start, the Brightview team made a scary transition feel manageable. After the first evaluation period, it became clear that memory care would be necessary. The staff didn't just provide care; they created a comforting routine that helped my mother feel safe and steady every day. What stood out most was the care woven through every role: - Concierge staff who welcomed us with warmth and consistency - Activity coordinators who kept life engaging and meaningful - Day-to-day experienced and long-term hands-on caregivers who treated her with patience and kindness - The wonderful chefs who prepared meals with care and attention to nutrition - The healthcare teams led by Mary Jean McCarthy and Irene George, whose expertise and compassion were pivotal to her improvement - Above all, Kimkitta Cariah-Butler consistently demonstrated professionalism and warmth, making us feel safe and at home every step of the way. We are deeply grateful to everyone who touched my mother's life at Brightview Fallsgrove. Their teamwork and heart made a difficult time not only bearable but significantly better for her--and for us. We would wholeheartedly recommend Brightview to anyone needing quality care for a loved one. If you're evaluating options, Brightview Fallsgrove is a standout choice. Thank you to the entire Brightview Fallsgrove community for the care, patience, and unwavering support.

From the owner: Vibrant Assisted Living and Memory Care ensures no day is the same at Brightview Fallsgrove, where…read morewe provide premium Rockville assisted living and memory care services. Located on land that once belonged to the Veirs family, Brightview Fallsgrove has an on-site conservation area and features the oldest tree in Rockville. Find a friend to exercise on our walking paths, enjoy coffee and cookies in our café, or read a good book in our library. All this comes with extraordinary care from a team of experienced assisted living and memory care associates. With a packed calendar of cultural events as well as many places to shop and dine nearby, you'll never get bored. Brightview Fallsgrove is actively involved in the local artist community, with an on site public art gallery featuring work from local Rockville artists. Contact us today to learn why Brightview offers the best Rockville assisted living for memory care.

Mom has Alzheimer's and I'm her primary caregiver; we live together. I've used 3 different agencies…read morewhen I needed additional help. My experience with the first two agencies was frankly terrible, and it drove me to put in a LOT of effort and time into finding individuals I could hire directly. But when my own knee surgery resulted in a short-term need, it seemed a good opportunity to try another agency. I'm so glad that I did! Assisting Hands is now part of my long-term strategy for making this care arrangement work as long as it possibly can. A geriatric care manager -- in a position to know about many different agencies -- recommended Assisting Hands to me. From the start it has been a significantly different and better experience than working with other agencies. They are large enough to truly have their act together, yet small enough to be incredibly personable and accessible. Their caring, responsiveness, flexibility and efficiency are truly fantastic. They get the big important things right: they ask smart questions and truly listen to your answers to try to find people ideally suited to your needs; they have a large pool of truly qualified people to draw from; they work really hard to have one caregiver cover as many of your requested shifts as possible even when it's a non-standard, changeable schedule; they don't pressure you for more hours than you need, nor pass you from one administrator to another every week; they don't artificially jack up prices when they hear desperation in your voice or shame and blame you when a caregiver doesn't fit your needs. They also get the secondary details right: they are always reachable, their response time is incredible, their nurse does an intake in the least obtrusive way possible and even then only when required by Maryland state law or the tasks involved, caregivers can login via an app that utilizes GPS for an efficient time card system, they can help with longterm care insurance reimbursement, and paying invoices is a snap online. I really couldn't ask for more. They get my highest recommendation...and my continued business!

Steve is awesome and his staff are so good at helping us manage our difficult elderly relative…read more Highly recommend.

Highly recommend this service. Compassionate, dependable and very trustworthy. They answer your…read morecall/ text promptly and treat your family member like one of their own.

The CNA has been very patient with our difficult family member, and arrives on time. She tries to…read moreengage. We are grateful!

A Cautionary Tale (2019-2021)…read more Let me say this loud for the people in the back: If you are a young, beautiful, ambitious woman of color, DO NOT WORK HERE. This place is a mental and emotional war zone, a breeding ground for bitterness and toxicity. I endured this nightmare from 2019 to 2021, and after reading those 1-2 star reviews on Yelp, I knew I wasn't crazy--they are 1000% VALID. Working here felt like being thrown into a lion's den of miserable, insecure, and downright mean-spirited nurses--women in their 30s, 40s, even 60s--who saw me as nothing more than a threat just for being pretty & existing. Their cattiness, their bullying, their passive-aggressive smirks and eye rolls--it was like high school all over again, only worse because these were grown women who should've known better. Let's talk about the predatory behavior from the janitor staff. AS I SAID, if you are young and pretty, they will literally go out of their way to be seen by you. One had the audacity to block the elevator doors from closing just to flirt in my face when I was clearly trying to get to work. Another time--AFTER MY FIRST DAY OF TRAINING--I was waiting for my Uber just minding my business, eating my food from Silver Diner. I throw my trash away, and this random janitor pops up asking, "Do you have any more?" as if I was supposed to flirt back or engage. I ignored him, began to walk to try to meet my Uber, and that apparently bruised his ego. He walked to his truck, repeating distinctly out of my earshot "It's just a simple question" like I owed him a damn response. DISGUSTING. And if that wasn't enough, the so-called "team" of nurses took every chance to belittle and scold me over the smallest things. I couldn't breathe without being corrected in that cold, condescending tone. And the moment that broke me? A 4 East floor nurse got hostile over me saying "my bad." That was the final straw in a long list of being treated like a child, not a professional. Worst of all, the residents--our elders--deserved better. The care? Subpar. The attention? Rushed. The dignity they deserved? Often dismissed. Charles E. Smith Life Communities is a disgraceful, soul-draining environment. And to any young woman considering applying, especially if you are Black, brown, or just happen to be easy on the eyes--RUN.

don't stay here unless it is close to your family. It is…read morehorrible. All the nurses do is to look at their phone. The patient is ignored. Stay at your own risk. I have been there and will never go back.

This place is the worse. I had to remove my mom from this place because of their lack of care for…read moreher. My mom doesn't have dementia, and is very aware of her surroundings. She was there to get help with rehab and steady medication flow for an infection that she got after having surgery. My mother's first night there, they neglected my mother who was in pain. They did not follow the orders from the doctors to administer her medication in a timely manner. My mother called me complaining that they took her medication out of her bag. She was in pain, and that they are not giving it to her. I called them and asked about her medication, and they stated that that the pharmacy didn't send it. When I told them that the hospital sent it over in her bag, they Al of a sudden found her medication. When my mom called for help to use the restroom or to have her bag changed, they wouldn't come, so she had to get out of her bed and do it herself. No one changed her bed, when she asked for crackers, they gave her two, she asked for water they gave her lukewarm, she said she was hungry, they told her the kitchen was closed. My first visit there, I walked in to one staff member doing another staff members eyebrows or lashes. It smelled like pee, the furniture was from the 60's / 70's, peeled paint on the walls, bathroom fixtures old and not cleaned. What they feed them was so disgusting. Just because most of those people are dementia patients, they should not be cared for in that manner. My mom needed her bag changed, and one of the techs took a cup out of the trash and filled it with water and tried to pour the water in my mother's colonoscopy bag. My mom called me crying and upset. Because I called and told them my mom was aware of what's going, and the fact that she was a CNA, she worked housekeeping, and she just retired from a hospital, she knows how she should be treated. I took my mom out of this place, and the EMT's came to transport her back to the hospital. Potomac Valley refused to release my mother's medication that the hospital sent over with her. Lydia, Ann and the other ladies who where on call that night refused to come and talk to me or give the EMT's my mother's medication. They told the EMT's that my mother didn't ask for her medication. My mom and I asked and for her medication and they gave her the run around. Please do not put your family members in this place. No one should be treated in this manner. My mother's roommate suffers from dementia and the put her bed to the floor with a thin mat, just in case she rolls out the bed. Why don't the have new beds for these people. Why are they being treated by untrained, unqualified people.

Relative in for rehab. Patients are left in diapers, food allergies are not taken into…read moreconsideration since patient cannot select food from a menu. Relative can't sleep due to disruptive roommate. Saw cockroach in the bathroom.

We are very disappointed with the way the Ring House handled my Mother leaving after 8 years there…read more We found very dangerous black mold behind her dresser when we moved her out this May, 2024. The mold completely ruined her dresser, the manager at the time , Sheila , took pictures and confirmed this. We have asked for a modest reimbursement for her dresser, and the Ring House management doesn't even have the courtesy to return our calls. Their lack of response is telling. We cannot recommend the Ring House.

I came here to visit a friend and former colleague who recently moved to this facility. She lives…read morein a one bedroom apartment. It has a very cozy feel. There is an emergency release in the bathroom which is practical as seniors may have trouble getting in and out of the bathtub. There was also a washer and dryer in one in the kitchen which I have never seen before. My friend informed me that included in the rent was housecleaning every Wednesday and that breakfast and dinner is included. Other amenities include a fitness center, library, activity rooms, and a salon. It is also conveniently located across a shopping center. I would definitely feel that my loved ones are in good hands living here with everything they could ever want at their fingertips.

I cannot say enough wonderful things about Comfort Home Care. A family member became ill suddenly,…read moreand I called them from the hospital on a Friday evening. I heard back from Crystal almost immediately and she could not have been more professional, helpful, and caring. She was careful to get all the information she needed, including what would be most useful for my family member, but was incredibly efficient. We needed home care the next day and she set everything up within a few hours. The following morning the most extraordinary aide came to spend the day with my family member. Professional, kind, and skilled, she went above and beyond to be helpful and was truly a lifesaver. From the moment I called and throughout our entire experience with them, we felt taken care of and cared for. Though my family member is feeling much better now and no longer needs care, we feel so lucky to have their number at hand if and when we should ever need them again. It's really scary when you need this kind of support last minute. They truly are a comfort. Highly recommend.

Worse care company by far, missed vital medication "blood thinners" general manager and client…read moremanager tried to blame me, useless carers, terribly run. AVOID comfort home care

Had hair transplant in 2019 and STILL waiting for results. Surrounding scalp area was damaged as…read morewell. Tried to contact Chris...crickets.

I have paid in advance for services, but they are no longer returning calls!! Are they still in…read morebusiness?