Jennifer Soumah is a social worker at montgomery hospice. Her husband Al Soumah has stole funds and…read morebeen sued numerous times and Jennifer is aware and hasn't done anything related to these issues. She shouldn't be allowed to be a social worker in hospice when knowingly having her husband steal money for people.

My experience with Montgomery county Hospice care after my husband's death is terrible. It reaches…read morethe point of harassment. My husband was in hospice care only 5 hours. After his death I received so many text messages telephone calls, letters with my name incorrect . After the first telephone call I explained that I did not need assistance, I was doing fine and already had all the resources necessary to deal with my husband's death. I requested to stop calling me or sending messages. However, the saga continued, very frustrating and my request to stop contacting me was disregarded. Probably the people calling have a spread sheet and need to put a mark on it. It is not about the person who just lost her husband but about getting points for their job.

Highly recommend this service. Compassionate, dependable and very trustworthy. They answer your…read morecall/ text promptly and treat your family member like one of their own.

The CNA has been very patient with our difficult family member, and arrives on time. She tries to…read moreengage. We are grateful!

Just got off the phone with Mary Brennan, my case manager, who literally hung up on me regarding my…read morehome PT and OT. The skilled nurse Akosua came out last Monday, I specifically told her about having two insurance's which NEEDED to be utilized in aspecific way. I reiterated it multiple times. She stated she would give the information to Mary. Today I get a call at the end of the day 4:47 pm, that my PT and OT can't continue bc they just became aware from today's provider who sent in the information that they now have to verify benefits and this can't be done until Monday... So this has now further delayed my healing. This is so very unprofessional on so many levels!!!!!!

From the moment I called, I was immediately put in touch with an intake coordinator who provided…read moreinformation as to what to expect. She contacted my Dr. to get all the information and a hospice nurse was at our door the next day. Followup was wonderful and I would highly recommend them.

I had a great experience with Dr. Gilbert! He was professional, knowledgeable, and truly caring. He…read morelistened to my concerns and explained everything clearly, which made me feel comfortable and confident in my treatment. The staff was also friendly and efficient. I'm very grateful for the care I received and highly recommend Dr. Gilbert for orthopedic care!

I had an occasion to employ SmithLife Homecare recently. They provided excellent service and…read morecompassionate care up until the time of passing for my family member. I highly recommend them for their services, price point and personal compassion.

I won't get into how bad this place is... But seriously. Go anywhere else... Mother was left on her…read moreown most of the time. The amount of assist in assisted living that was promised wasn't even close... Wet bed, stinky room, 1 shower a week, no communication, extra charges for meds that were not approved and just billed to the wrong address so we didn't even get them for 2 months. They are only friendly when you're paying... When you make other arrangements, THEY REALLY stop caring at all...

Our mother has been a resident of Arden Courts since 2016. Since Beatrice Collins has become the…read morenew leader, we notice how responsive she is and how the place is better managed. We know that she is creating a schedule that supports the safety and wellbeing of the residents. The nursing team is more professional and responsive as well. The new people she has hired seem to be more experienced and helpful, and Beatrice makes clear what the different staff and aide roles are responsible for. We appreciate her efforts and the positive impact it is having for our mother and the important business of running a safe and healthy environment.

I cannot say enough wonderful things about Comfort Home Care. A family member became ill suddenly,…read moreand I called them from the hospital on a Friday evening. I heard back from Crystal almost immediately and she could not have been more professional, helpful, and caring. She was careful to get all the information she needed, including what would be most useful for my family member, but was incredibly efficient. We needed home care the next day and she set everything up within a few hours. The following morning the most extraordinary aide came to spend the day with my family member. Professional, kind, and skilled, she went above and beyond to be helpful and was truly a lifesaver. From the moment I called and throughout our entire experience with them, we felt taken care of and cared for. Though my family member is feeling much better now and no longer needs care, we feel so lucky to have their number at hand if and when we should ever need them again. It's really scary when you need this kind of support last minute. They truly are a comfort. Highly recommend.

Worse care company by far, missed vital medication "blood thinners" general manager and client…read moremanager tried to blame me, useless carers, terribly run. AVOID comfort home care

I continue to be blessed by the service provided for my mother which began on 3/12/2024. And I wish…read moreto recognize the excellent service provided by the team listed below whose base of operations is 5225 Wisconsin Avenue NW, DC. Know that if I could give each one a 10 out 10 stars I would. Their knowledge, kindness, patience and constant support has made our lives are so much better. The team members are as follows: Nurse Ms. Prisca-RN MSN Nurse Ms. Addie-RN Nurse Ms. Jen-RN Social Worker Ms. Ricshara Volunteer Ms. Danielle

If I could give a negative review I would do that. Horrendous! I am a retired oncology nurse and…read morehad I not been in the home, the pt. and family would have had no direction and they would have suffered more than they did. No proper admissions, had to beg - then threaten - to get a nurse to come to home, medication errors, pt. was on hospice for a week and no supplies delivered, promises of nurse visits - medications - supplies and when I would call to see where things were was told nothing was ordered. Was also told once that patient was not in system when I called! The only saving grace was nurse David Frione, who was a triage nurse that came on day 5.

My father resided at this nursing facility in Collingswood for over two years. Unfortunately, after…read morehe was hospitalized and required a feeding tube, I informed the facility that he would not be returning. I had a great rapport with many members of the nursing staff and encountered some genuinely caring and compassionate employees. However, I found that consistency in his care was a major concern, and I often felt that I had to constantly advocate for my father to ensure that his basic needs were being met. One of my biggest concerns was his hydration. My father became dehydrated multiple times and was repeatedly hospitalized because of dehydration. There were occasions when I had to travel to the facility myself to help feed and hydrate him. This was extremely concerning and frustrating as a family member. I also had ongoing concerns regarding his personal care and dignity. I purchased clothing for my father and clearly labeled it with his name, yet his clothes frequently went missing. Despite the fact that he was unable to walk, there were occasions when he was left in the common area wearing only a diaper, sometimes with parts of his body exposed. I repeatedly spoke with the nurse supervisor about making sure he was properly dressed. Unfortunately, I did not feel that my concerns were consistently addressed. At times, the clothing provided to him was either dirty, worn out, or not appropriate for him. I was also concerned about how frequently my father was repositioned while in bed. He developed multiple bed wounds, and I felt that more attention should have been given to regularly turning and repositioning him. Another major issue was communication with the social worker. When I was trying to have my father transferred to another facility, my emails were repeatedly ignored. I found this lack of communication extremely unprofessional, especially when I was trying to make decisions regarding my father's care. Additionally, my father's wheelchair was given to another resident, and staff were unable to tell me where it was. This was another frustrating experience, particularly because it was his personal equipment and an important part of his mobility and care. I understand that every nursing facility has challenges, and I recognize that there were staff members who genuinely cared about my father. However, having good individual staff members is not enough when consistency in care is lacking. As a family member, I felt that I constantly had to be present, ask questions, follow up, and advocate for basic needs such as hydration, proper clothing, personal dignity, repositioning, and communication. Ultimately, these experiences played a significant role in our decision that my father would not return to the facility. I hope the facility takes these concerns seriously and works toward improving communication, accountability, consistency of care, and the dignity afforded to its residents.

Terrible, after a leg amputation, my 80 year old friend was there for 9 hours before receiving pain…read moremedication. During this time the bandage fell of amputation, she had a painful bed sore. She was put in a very small hot room, with a broken, loud hvac unit. It took me 45 minutes to reach anyone there. The nursing unit would ring and then a message "there is no one to answer your call"....Total nightmare, she had been in Montcare, Potomac prior, like night and day.

Andrea is amazing. She is one of the few people I trust with my mom's care. While she sees my mom…read moreon a quarterly basis at her assisted living facility, she is the FIRST to identify problems that staff either don't notice or neglect, communicates effectively with detailed notes about my mom's health by phone and emails, and trouble shoots. She offers strategies and insightful recommendations and deep expertise to families that want their loved ones safe and to live with dignity. She is an ardent advocate for my mom and seniors like my mom. It is a huge blessing to have her as a part of our care team and navigate us through new care situations and challenges as my mom's dementia progress. Thank you, Andrea!

After losing both of our parents this year, care was a big deal and a huge part of the equation…read more We worked with 3 different agencies, and only wish we'd met Steve & Andrea sooner, because beyond my spreadsheet audit of features offered by many, many different options, our family truly fell in love with the incredible guidance, care, compassion, assistance, top level help, and on and on, that they facilitated for us. I was instantly comfortable with their management approach, their medical expertise, their wealth of information & resources, their creativity in solving problems, their generosity of time and senior product sourcing, and more. Most importantly, I was truly touched by all of the heart that went into not only meeting my dad, assessing his needs, detailing and implementing some very creative medical and home comfort solutions, and making a very difficult path in life eased by support and compassion at every step. My wonderful dad, who wanted anything BUT around the clock care, was very skeptical at first, and assured us all that he didn't need any help. By the end, he was calling his aide "his buddy," was telling jokes and showing extreme gratitude to the whole team, and not only accepted his need for help, but realized he was getting the best help possible. Also - they literally meet you where you are in the process. I'm super organized and made my own spreadsheets for tracking medicines & daily routines, but Andrea provided invaluable guidance on how to optimize Dad's care from every possible angle. Steve did a home safety inspection before Dad came home to ensure Dad was safe at home. They did so much for us... I cannot recommend Medical Consulting & Management highly enough. Don't wait to call; don't bother researching competitors; there's no one like them in town. Trust me, I did the research; I have the spreadsheets to prove it; I would call them in an instant if I ever needed help for a loved one.