We needed a blood draw and my husband is handicapped. This was such a blessing to have someone come…read moreand draw blood at home. Rachele' was so friendly and professionable. Would use vitality traveling lab again.

RJ was just such a professional. I was very nervous about having so much blood withdrawn for a…read moretherapeutic phlebotomy. RJ made me feel so comfortable that I forgot I was nervous. She was so positive, informative, and and just has a wonderful bedside manner. I'm thankful to her.

My experience was very positive. I was a walk-in, so I expected to wait, but they took me in right…read moreaway. My phlebotomist was very professional, and very friendly. I warned him that I was a hard stick, but he was able to find a vein on the first try. This site was a little hard to find. It's located in a rather large office building with no signage, and the inside was a little like a maze, so make sure you remember the room number.

The waiting room is disgusting. it's very small and crowded. (It's a good place to get Covid!)…read moreThere is no human to talk to - just a kiosk. there is no info about where the restroom is located. in spite of having an appt., you wait and wait and wait! Horrible experience!

Worse experience ever had my appointment for 11:30am sat in front for 2 hours everyone else was…read morebeing seen even walk in we're going in except me. After finally going into the room I waited 2 more hours when finally an assistant said well you insurance won't cover your visit and I said I don't care what it cost here is my credit card after that it took them 10 minutes to Check me out (walking pneumonia) . Never will I come here for any treatment

Overcharged Copay & Inability to Verify Insurance--Requesting Manager Follow‑Up…read more I had a scheduled appointment today, Sunday, June 29, 2025, at 9:20am at Physicians Immediate Care on Northwest Highway in Chicago. I checked in early, pre-registered as usual, and was promptly informed by the front‑desk receptionist that my copay would be $60. I reminded her that under my Blue Cross Blue Shield insurance (BCBS PPO), my copay is actually $20 for primary care and $30 for specialists. She admitted that her system couldn't verify insurance on a Sunday, calling it "wonky with BCBS," and stated that they must charge me $60 upfront, with a promise of reimbursement later. When I asked them to bill my insurance directly, she spoke with a colleague and insisted billing in advance was impossible. As someone with 17years of experience working in a physician's office, I've never encountered a situation where a provider refuses to bill insurance and overcharges based on a system glitch. This appears to me to be potentially fraudulent. How is it compliant to: 1. Overcharge me for a copay you know is incorrect? 2. Guarantee reimbursement, yet refuse to bill my insurer? 3. Turn me away from care based on a "system" limitation? I've visited this clinic several times--including on Thursday of this week--and was never charged extra or refused service. I feel dismissed and unjustly billed today. Legal Protections & My Rights 1. Illinois Surprise Billing Protections Illinois law (Public Act 96‑1523) prohibits balance billing for insured patients receiving care at in-network facilities. Providers can only collect your in-network cost-sharing amounts, such as copays, coinsurance, or deductibles--not arbitrary or inflated charges . 2. Federal No Surprises Act (2022) Similarly, this law safeguards patients from surprise billing in emergencies or when treated at in-network facilities by out-of-network clinicians. While urgent care doesn't fall under "emergency," your copay still must match the in-network agreed amount -- and your insurer pays the rest . 3. PPO Contract & Illinois Statute Under PPO agreements and Illinois statutes, providers may only charge up to the negotiated in-network co-payment, deductible, or coinsurance--not exceed it or delay insurance claims without justification(). 4. BCBS Illinois Verification Requirements Providers are contractually bound to verify insurance eligibility and benefits prior to service . To refuse billing your insurance on the basis of a "Sunday system issue" is unacceptable and contrary to these standards. What I Am Requesting * A manager from Physicians Immediate Care or BCBS liaison to contact me within 24 hours to: 1. Explain why I was unable to receive care and billed incorrectly. 2. Correctly bill BCBS for my visit and adjust my out‑of‑pocket to the proper copay of $20. 3. Provide assurance this situation won't recur. Under federal and state law, consumers are never allowed to waive their protections or be subject to inflated balance billing . Next Steps I Will Take * File a complaint with the Illinois Department of Insurance and the Federal No Surprises Help Desk if I don't receive a satisfactory resolution . * Consider contacting BCBS Illinois Provider Services to confirm they received any legitimate claims tied to my visit . I've been a loyal patient and returned most recently just last Thursday without issue. It's disheartening to be turned away and overcharged today. I expect professional resolution and respect for my rights under the law. Please call me to rectify this matter promptly.

Excellent service and friendly staff!I felt very comfortable here and will be back for any future…read moreappointments

I visited this place for a specific reason and was told misinformation about the after math. When I…read morecalled back to have a follow up done because of complications the lady was rude. I was told that I would have to pay to be seen again. Unacceptable because the lady that I last saw didn't even know what she was talking about and the lady on the phone confirmed this. I'm upset and I typically don't write bad reviews!

Pediatricians here are professional and beyond experienced. They also have great walk in hours…read moretimes, which are posted on their website. They were my pediatricians growing up, and now they are my amazing daughter's pediatricians from the day she was born. As you see, they are all around trusted by my parents and now my family.

After reading the reviews (which are mostly from many years ago), I felt compelled to share our…read moreVERY positive experience with this office. Dr Peera has been our twins' doctor since their birth (4 years ago) and our kids adore her. We have referred other friends to her who have had the same wonderful experience as we have had. This is not a huge, busy practice where no one will recognize you; everyone knows our kids' names and are super friendly, patient, and agreeable. The office is easy to access in a mixed-use building with a huge free parking lot. The elevators were intolerably slow, but are being replaced. I have not had the same experiences with billing as previous reviews have mentioned. The same office manager has been there for 4 years and, although there has been some turn-over in office assistants and they're getting used to the Advocate system (which they joined in Dec 2018), I have always found her to be reasonable and willing to explain any charges. There was one time when I noticed that we were charged differently for two walk-in appointments; her answer was that the doctors must have performed different exams and therefore coded the procedures differently. That was true; they were totally different exams for totally different illnesses. The quality of the relationship that our children have with their pediatrician is most important to us; if the administrative part is tolerable, then it's worth the effort.

Bill pay online is non-existent, even though billing statements claim you can easily pay. Mailing…read moreaddress on statement is a bogus address in Chicago. Seems scammy, but this is the company my doctor's office has outsourced to.

40 minutes and 2 people are done. That's unexceptional. People have to get to work. It should not…read moretake and hour at 4th in line to get helped.

this place was nice and clean and front desk ladies were polite. We only had blood test one there…read moreso we are hoping to come back there.i would recommend this place to my friends.

I would go to this place for the massage therapist who was good and very nice, but this place did…read morenot have the best customer service. The front desk does not give a friendly atmosphere, not very willing to help out the customer, and could not even provide change for the customer. I had asked to break some cash for tip and a business who has a lot of cash coming in should be able to, there is no reason to say no. So yes to the massage therapist, no to the overall environment and feel from the place.