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    Simonmed Imaging

    2.2 (6 reviews)
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    3 months ago

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    4 months ago

    Person we spoke with on the phone is not local and completely misquoted us for the services.

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    Steinberg Diagnostic Medical Imaging

    Steinberg Diagnostic Medical Imaging

    3.4(87 reviews)
    7.2 mi

    Had an MRI at the Gibson location. The person performing the test was Linda. She was very…read moreapproachable and understanding of my anxiety. She definitely made the whole process very smooth. I appreciate it.

    What should have been a simple MRI turned into an entire afternoon of inefficiency and frustration…read more Prior to arriving at the office, Steinberg employees need to review procedures, ask some medical questions, discuss the scan, etc. This phone conversation took about half an hour the week prior to the test. The next day I received an email to check in on line. That was another half hour or more answering the same questions on the computer. The day before I was to have an MRI at the Sienna location, we received a call rescheduling to the N. Gibson office. Now that I've been rescheduled to a different location, the electronic questions must be answered again. Another 30 minutes or so. Arriving 15 minutes before the recommended half hour early time, there were a couple of people ahead of me at the front desk. When it was my turn to speak with someone, I told them my name and was advised to sit down and we will call you in a couple of minutes (to deal with insurance cards, etc.). One of the receptionists was knee deep in a complicated billing discussion with a patient, and the other was on the computer ignoring people. Seven or eight other patients arrived after we did, and were also told to have a seat, we'll call you. Each of those people were called and I sat patiently waiting. 45 minutes later, as my MRI was supposed to be starting, I went back up to the front desk and again gave my name. The receptionist checked the computer and said I wasn't on the list any more. Not sure what that meant, but we needed to check in, so I was a little more assertive and convinced him to take copies of my ID cards, etc. I have a fairly common first name and, due to HIPAA Privacy laws, staff only uses the first name of the patient when calling them for their scan. This led to a good deal of confusion in the lobby. In the area where scans are done, there is a second waiting room. Upon receiving my gown and socks, etc. I was given a clipboard with more paperwork to review and sign (what was duplicate information previously done multiple times). An employee called my name and walked me back in the direction of the MRI machine, pausing first to review all of the paperwork, signatures, etc. while I waited in my gown and socks. Then told to please go sit back down. All together, this paperwork and check in fiasco took nearly an hour. The MRI was a 20 minute event and done. So arriving at 2:45, we left about 5 pm. We have recommendations for improving the efficiency of the office if anyone in management would care to contact us.

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    Pueblo Medical Imaging - Entrance/waiting.

    Pueblo Medical Imaging

    2.9(105 reviews)
    2.7 mi

    Pueblo Medical Imaging is located on the first floor of the building 100 to the right in the Smiths…read moreshopping center, which makes it pretty easy to find with plenty of parking nearby. If you need to use the restroom you do have to ask the front desk for the key. My daughter went there for her first MRI and, as a parent, that can make you a little nervous because you are not sure how they will handle someone who has never done it before. The staff was very accommodating and took the time to explain the process to her so she knew what to expect. They were patient and made sure she felt comfortable before getting started. They also allowed me to be near the room to help her through the process, which I really appreciated. Those small gestures make a big difference when your child is going through something new or a little intimidating. Overall it was a positive experience and the staff made a situation that could have been stressful much easier.

    I was amazed how my appointment went snag free, smooth and on time . I was in AWE as to how the…read morethree people team helped me in such a quick and meticulous manner with professionalism. Amanda was very adept and gentle in my imaging preparation, from putting in the needle on my arm to explaining what's to be expected. She was very friendly and respectful as well as Brett and Tracy(?) . I apologize if I got one name wrong but as I mentioned, the three people team was great! Thank you very much for your time.

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    Pueblo Medical Imaging - Absolutely nothing

    Absolutely nothing

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    SimonMed Imaging - Henderson - OUTDATED BBB ACCREDITATION FROM 2018.

    SimonMed Imaging - Henderson

    2.5(101 reviews)
    5.8 mi

    Anytime you are faced with needing Medical Imaging, your choices are very limited--the hospital or…read morean outpatient center like SimonMed. Being a "seasoned citizen" I've had far more experiences than most needing typical scans. With that in mind, I believe I am qualified to say: SimonMed provides one of the best experiences and overall environments for getting doctor-ordered scans I have ever witnessed or in which I participated. No close second vote--they've got it nailed! I read several reviews prior to choosing SimonMed where they complained about long wait times, hassles finding doctor orders, etc. Thankfully the review with the most impact said the key was completing ALL form submissions and preregistration possible ONLINE. They also recommended having a copy of the Doctor's order IN HAND, just in case. Upon arrival (15 mins before my appointment which they recommended) they scanned my ID and insurance cards and asked me to be seated in the waiting room. I was called just about five mins after my appointment time which was a wonderful exception to the rule! My life experience tell me the wait will ALWAYS be 30 mins PLUS! The technician was calm, funny, warm and engaging. The ONLY complaint I had was her refusal to share with me, THE PATIENT, any of what she was or was not seeing. See explained that she would be instantly fired if she broke protocol. I get it. But that meant having to worry another couple days. Bottom line: do your part, be prepared ahead of time with everything needed for the clinic, bring copies of everything and enjoy a far better experience than most facing these tests.

    They would have a hard time making it any more difficult than it already is to work with them…read more Original availability over a month away for first available appt. Multiple cancelled and rescheduled appointments. I finally am allowed to go in yesterday after two months of pain and frustrating phone calls. I wait two hours in the lobby before getting called, get changed, go to the machine, they tell me the dr ordered the wrong test and I won't get the images I need so I had to leave. I called my dr and looked at the order, it was correct. I have no idea what this place is doing. I am writing this review sitting on hold with their office for the last twenty minutes and counting trying to get it rescheduled I guess. This should be fun. Assuming the internet is still a thing by the time I get off, I'll plan on updating my review with the result. Update: Another 30 minutes of my life gone. After him checking for an eternity combined with a bunch of direct harsh and words by me calling out the bullshit, I was told I was right and they had no idea why they wouldnt take the scan yesterday. He (James) then hung up on me... Called back, got the run around, spoke to two people trying to get back with that one person. I'm now sitting waiting for a callback from the original person... Not to worry, I'm told it will come in the next 5 minutes. Update: So its been 20 minutes, no callback. Apparently, I've been playing checkers when everyone there is playing chess. Back To the Queue! Update: Spoke to Sara. She seemed nice, explained it all again, tried to get a supervisor (?) then hung up on me Update: Its been over another hour. Im now on the phone with Cinthia from scheduling who appears to be even worse than the rest I've dealt with. Rude, unhelpful, lying. She tried to transfer me to a supervisor. I waited on hold for a while, got a message similar to how Ive been hung up on in the past, but then an answer! It was Cinthia again, who seemed completely unphased that I had not yet been transferred, happy and ready for the next sucker. Once she realized she still had me on the phone, I got a dry stay on the line sir. Back to on hold where I believe she has no intention of ever transferring me. Been on for another 20 minutes now. Wait no, she just hung up on me. I feel my soul escaping, only a husk of a man fueled by anger remains.. That and this pain in my arm... Update: Finally found the first competent person there it seems (praying). Thank you Annette! I think she actually sent an email to a supervisor to call me back. Time will tell. Pray for me Update: Well it's been a week. No callback. I doubt site manager Gavin exists, but if he is he should be very very ashamed. Today my Dr called them. To get it sorted and push along. Simonmed called me, scheduled an appt for friday, confirmed they had my insurance authorization, all good! Update: Simonmed almost immediately sent me a follow up message saying my appt has been cancelled and didn't have insurance authorization. I spent two very frustrating hours on threeway calls between simonmed and insurance. Seems like my appt is back on for friday. I mean if you've made it this far in my review and need a scan, you should know by now to NOT EVER use this facility. This has been more painful than my arm. Unless you are very bored, looking for another full time job, and thrive amidst incompetence, lethargy, and confusion, getting a scan here is not worth it.

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    SimonMed Imaging - Henderson - Outdated and expired accreditation from BBB

    Outdated and expired accreditation from BBB

    SimonMed Imaging - Henderson
    SimonMed Imaging - Henderson

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    Simonmed Imaging - ultrasoundimagingcenters - Updated May 2026

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