Had an MRI at the Gibson location. The person performing the test was Linda. She was very…read moreapproachable and understanding of my anxiety. She definitely made the whole process very smooth. I appreciate it.

What should have been a simple MRI turned into an entire afternoon of inefficiency and frustration…read more Prior to arriving at the office, Steinberg employees need to review procedures, ask some medical questions, discuss the scan, etc. This phone conversation took about half an hour the week prior to the test. The next day I received an email to check in on line. That was another half hour or more answering the same questions on the computer. The day before I was to have an MRI at the Sienna location, we received a call rescheduling to the N. Gibson office. Now that I've been rescheduled to a different location, the electronic questions must be answered again. Another 30 minutes or so. Arriving 15 minutes before the recommended half hour early time, there were a couple of people ahead of me at the front desk. When it was my turn to speak with someone, I told them my name and was advised to sit down and we will call you in a couple of minutes (to deal with insurance cards, etc.). One of the receptionists was knee deep in a complicated billing discussion with a patient, and the other was on the computer ignoring people. Seven or eight other patients arrived after we did, and were also told to have a seat, we'll call you. Each of those people were called and I sat patiently waiting. 45 minutes later, as my MRI was supposed to be starting, I went back up to the front desk and again gave my name. The receptionist checked the computer and said I wasn't on the list any more. Not sure what that meant, but we needed to check in, so I was a little more assertive and convinced him to take copies of my ID cards, etc. I have a fairly common first name and, due to HIPAA Privacy laws, staff only uses the first name of the patient when calling them for their scan. This led to a good deal of confusion in the lobby. In the area where scans are done, there is a second waiting room. Upon receiving my gown and socks, etc. I was given a clipboard with more paperwork to review and sign (what was duplicate information previously done multiple times). An employee called my name and walked me back in the direction of the MRI machine, pausing first to review all of the paperwork, signatures, etc. while I waited in my gown and socks. Then told to please go sit back down. All together, this paperwork and check in fiasco took nearly an hour. The MRI was a 20 minute event and done. So arriving at 2:45, we left about 5 pm. We have recommendations for improving the efficiency of the office if anyone in management would care to contact us.

Pueblo Medical Imaging is located on the first floor of the building 100 to the right in the Smiths…read moreshopping center, which makes it pretty easy to find with plenty of parking nearby. If you need to use the restroom you do have to ask the front desk for the key. My daughter went there for her first MRI and, as a parent, that can make you a little nervous because you are not sure how they will handle someone who has never done it before. The staff was very accommodating and took the time to explain the process to her so she knew what to expect. They were patient and made sure she felt comfortable before getting started. They also allowed me to be near the room to help her through the process, which I really appreciated. Those small gestures make a big difference when your child is going through something new or a little intimidating. Overall it was a positive experience and the staff made a situation that could have been stressful much easier.

I was amazed how my appointment went snag free, smooth and on time . I was in AWE as to how the…read morethree people team helped me in such a quick and meticulous manner with professionalism. Amanda was very adept and gentle in my imaging preparation, from putting in the needle on my arm to explaining what's to be expected. She was very friendly and respectful as well as Brett and Tracy(?) . I apologize if I got one name wrong but as I mentioned, the three people team was great! Thank you very much for your time.

Desert Radiology is a shitshow…read more On initial MRI/X-Ray I was supposedly undercharged after I'd paid my balance in full at the time of the appt. Coming back in for a second appt I was informed of the "new balance" but they couldn't take the payment at that time. So for two weeks in between breaks at work I attempted to pay my balance online and couldn't ever get through to anyone. So I finally had to take the time to drive down to the actual facility to pay this mysterious new balance and ended up having to wait 40 minutes in the lobby because they had to put me in a queue with patients who are waiting for actual exams so I could give them money?! This is a garbage place and I would recommend going anywhere but there. EDIT: I was never put in to the queue. I had to get up and explain to someone else what I was doing there and she took the payment. You suck, Desert Radiology.

Needed a routine chest x-ray. Called Desert Radiology, which is close to my home, and found out no…read moreappointment is needed. For routine chest x-rays, they just take walk ins. The clerk who checked me in did a little extra so that I wouldn't have to sit in the waiting room too long. With two minutes of giving the check in info, I was called back for my x-ray. The technician was very professional. Arrival to leaving in under 15 minutes. Excellent!!!

Anytime you are faced with needing Medical Imaging, your choices are very limited--the hospital or…read morean outpatient center like SimonMed. Being a "seasoned citizen" I've had far more experiences than most needing typical scans. With that in mind, I believe I am qualified to say: SimonMed provides one of the best experiences and overall environments for getting doctor-ordered scans I have ever witnessed or in which I participated. No close second vote--they've got it nailed! I read several reviews prior to choosing SimonMed where they complained about long wait times, hassles finding doctor orders, etc. Thankfully the review with the most impact said the key was completing ALL form submissions and preregistration possible ONLINE. They also recommended having a copy of the Doctor's order IN HAND, just in case. Upon arrival (15 mins before my appointment which they recommended) they scanned my ID and insurance cards and asked me to be seated in the waiting room. I was called just about five mins after my appointment time which was a wonderful exception to the rule! My life experience tell me the wait will ALWAYS be 30 mins PLUS! The technician was calm, funny, warm and engaging. The ONLY complaint I had was her refusal to share with me, THE PATIENT, any of what she was or was not seeing. See explained that she would be instantly fired if she broke protocol. I get it. But that meant having to worry another couple days. Bottom line: do your part, be prepared ahead of time with everything needed for the clinic, bring copies of everything and enjoy a far better experience than most facing these tests.

They would have a hard time making it any more difficult than it already is to work with them…read more Original availability over a month away for first available appt. Multiple cancelled and rescheduled appointments. I finally am allowed to go in yesterday after two months of pain and frustrating phone calls. I wait two hours in the lobby before getting called, get changed, go to the machine, they tell me the dr ordered the wrong test and I won't get the images I need so I had to leave. I called my dr and looked at the order, it was correct. I have no idea what this place is doing. I am writing this review sitting on hold with their office for the last twenty minutes and counting trying to get it rescheduled I guess. This should be fun. Assuming the internet is still a thing by the time I get off, I'll plan on updating my review with the result. Update: Another 30 minutes of my life gone. After him checking for an eternity combined with a bunch of direct harsh and words by me calling out the bullshit, I was told I was right and they had no idea why they wouldnt take the scan yesterday. He (James) then hung up on me... Called back, got the run around, spoke to two people trying to get back with that one person. I'm now sitting waiting for a callback from the original person... Not to worry, I'm told it will come in the next 5 minutes. Update: So its been 20 minutes, no callback. Apparently, I've been playing checkers when everyone there is playing chess. Back To the Queue! Update: Spoke to Sara. She seemed nice, explained it all again, tried to get a supervisor (?) then hung up on me Update: Its been over another hour. Im now on the phone with Cinthia from scheduling who appears to be even worse than the rest I've dealt with. Rude, unhelpful, lying. She tried to transfer me to a supervisor. I waited on hold for a while, got a message similar to how Ive been hung up on in the past, but then an answer! It was Cinthia again, who seemed completely unphased that I had not yet been transferred, happy and ready for the next sucker. Once she realized she still had me on the phone, I got a dry stay on the line sir. Back to on hold where I believe she has no intention of ever transferring me. Been on for another 20 minutes now. Wait no, she just hung up on me. I feel my soul escaping, only a husk of a man fueled by anger remains.. That and this pain in my arm... Update: Finally found the first competent person there it seems (praying). Thank you Annette! I think she actually sent an email to a supervisor to call me back. Time will tell. Pray for me Update: Well it's been a week. No callback. I doubt site manager Gavin exists, but if he is he should be very very ashamed. Today my Dr called them. To get it sorted and push along. Simonmed called me, scheduled an appt for friday, confirmed they had my insurance authorization, all good! Update: Simonmed almost immediately sent me a follow up message saying my appt has been cancelled and didn't have insurance authorization. I spent two very frustrating hours on threeway calls between simonmed and insurance. Seems like my appt is back on for friday. I mean if you've made it this far in my review and need a scan, you should know by now to NOT EVER use this facility. This has been more painful than my arm. Unless you are very bored, looking for another full time job, and thrive amidst incompetence, lethargy, and confusion, getting a scan here is not worth it.

Great experience. Thank you for your knowledge and professionalism. I will always be thankful for…read morethis business and the care and courtesy they've given me and my husband. Would always recommend to anyone!

I cannot recommend this place enough! The quality of care was unbeatable and the gentlemen who did…read moremy ultrasound was so professional and thorough! I initially got a scan just of my breast and then went back for a full body ultrasound that was incredibly informative! Extremely happy with my experience! 10/10

I recently had a CT scan of my pelvic area and kidneys at SDMI, and my experience was excellent…read morefrom start to finish. When I arrived, I was warmly greeted by two exceptionally kind staff members at the front desk. After checking in (I had already completed my paperwork online), I was directed to the back for my scan. The technician who assisted me was very friendly, humble, and professional, even though she appeared to be dealing with allergies and a heavy workload. She made me feel comfortable, clearly explained the process, and guided me through holding my breath during the scan. The entire procedure was incredibly efficient--I was in and out in under 25 minutes, making it the fastest CT scan experience I've ever had. I truly appreciate the kindness and professionalism of everyone I encountered. I have nothing but great things to say about this location and its staff. Thank you

Maria did a thorough mammogram with minimal discomfort. She explained each 10 second interval to…read morestand still as the machine took the imaging. Then gave me a moment to shake it off and on to the next, until I completed all 4. It was a very quick process and the facility is friendly, clean, and the changing rooms are just next to the imaging area to make the entire process streamlined. Outside, parking is ample and the building is in a convenient Henderson location.

This is the BEST place for an MRI, especially if you have any anxiety with the procedure. Marisol…read moreat the front desk was incredibly friendly and helpful. The two MRI techs were also fantastic and made me feel vey comfortable. They even have aromatherapy and the lavender scent I chose was very calming. Nice clean office. No gowns were needed - I stayed in my regular clothes, minus my bra. They put a blanket over my legs and body and headphones on to block out noise. My MRI was for jaw pain, so a contraption was needed to go over my face. With it being an open MRI and having 2 great techs helping, Plus another nearby was very reassuring. Very small clinic. In and out very quickly.

I've been to Henderson Medical Imaging twice now, and both visits were great. The MRI techs are…read moresuper kind and professional, which really helps make the experience more comfortable. On one occasion they were even able to fit me in earlier than my scheduled appointment, which I really appreciated that the staff was able to do. These kinds of appointments aren't exactly "fun," but the facility is very clean and well maintained, and everyone makes the process as smooth as possible. It's nice to feel cared for in a setting like this. I would definitely recommend Henderson Medical Imaging to anyone needing scans or MRIs.

Hopefully I won't need their services again, but if myself or family needs an x-ray, this is the…read moreplace. Had to have a physicians referral but then could just walk in. Took ten minutes start to finish for x-rays and was very reasonably priced (my insurance didn't cover it).

I have received MRI's from Henderson Radiology on three (3) separate occasions. Once for a blown…read moreout knee, once for a torn Achilles tendon and once for a ruptured disc in my spine. The radiology tech is outstanding as is the staff at the front desk. It is one of the better health related businesses in Clark County, NV.

Great location, ample parking, easy first floor access and great staff. However, I arrived before…read more8:30 and left just after 11am for a walk in xray. The online portal, when it opened at 8:30, showed 5 waiting for the service. Other locations showed 1 or 2. My lesson is to go later, and to try another location. The staff said it was unusually busy, thanked me for my patience, and were very pleasant and professional. Looking back I wish there were estimates of wait times, and/or that I knew which # of 5 I was so we could have felt more in control of our morning.

Had to wait 1 1/2 Hours! Then, When I was finally called…read moreback I asked her what the problem was. She said well; walk-ins Take Longer... My appointment was made over a month ago! Someone before me, waiting in line- told me he had been there before and waited 2 hours! I have reviewed different Simon Meds and they all seem under three stars? So I'm not sure if it's only Simon Med companies or they just need more employees all over the valley¿? This is just unacceptable. I'm glad I wasn't in pain.

Walked in at 3:30pm Friday and the room was full but I was told by the receptionist after I waited…read morein line for 5 mins, that it will only take 20-30 mins to be seen, and I liked that but now it's 4pm and X-rays close at 4pm so we'll see if they can do my X-rays today! I asked her if I should come back early morning but she insisted today was fine! I like that they have tv, clean restrooms, free WiFi, nice staff, air conditioning, comfortable seats, and this nice flyer on the wall! I defiantly feel the same way! Anyways, let's see how it goes! I was gonna go to the Wynn location but this one wasn't far from where I was! Parking was simple!

I've been there several times and service has always been good. Waiting area, bathrooms and testing…read morerooms were always clean and well maintained.