Desert Radiology is a shitshow. On initial MRI/X-Ray I was supposedly undercharged after I'd paid my balance in full at the time of the appt. Coming back in for a second appt I was informed of the "new balance" but they couldn't take the payment at that time. So for two weeks in between breaks at work I attempted to pay my balance online and couldn't ever get through to anyone. So I finally had to take the time to drive down to the actual facility to pay this mysterious new balance and ended up having to wait 40 minutes in the lobby because they had to put me in a queue with patients who are waiting for actual exams so I could give them money?! This is a garbage place and I would recommend going anywhere but there. EDIT: I was never put in to the queue. I had to get up and explain to someone else what I was doing there and she took the payment. You suck, Desert Radiology. read more

Needed a routine chest x-ray. Called Desert Radiology, which is close to my home, and found out no appointment is needed. For routine chest x-rays, they just take walk ins. The clerk who checked me in did a little extra so that I wouldn't have to sit in the waiting room too long. With two minutes of giving the check in info, I was called back for my x-ray. The technician was very professional. Arrival to leaving in under 15 minutes. Excellent!!! read more

Cue the slow motion montage... we had a 11:30 appointment. For an MRI and an X-ray for a family member. We literally sat an hour after our appointment time until we were called back. Anything wait longer than a half hour in the morning is just poor internal scheduling. The initial check in people weren't much help but the people in back seemed nice. Not my first "inconvenient" appointment here at this D.R. Maybe next time things will go a little closer to schedule. read more

Desert Radiology - Desert radiology lobby - Diagnostic Imaging Near Me - Henderson, Nevada

Do not go to desert radiology. They are private equity owned and will do everything possible to keep any overcharge, On July 1 2025 they overcharged me $1000 on a nuclear medicine test. When I received another bill, I checked my EOB and discovered the overcharge. When I called, the CSR said oh! You are paid in full at which time I told him no, you overcharged me. They did a few minutes of review, acknowledged it and said refund would be 30-45 days. 45 days pass and no refund, I called again and was told they sent a check Sept 15 and I asked what was the check number. They then acknowledged they did not send a check and processing began on Sept 15, it would be another 15 days. Here we are, nearly end of October and still no refund. This operation is awful and I'm now forced to complain to the NV Division of Insurance, my insurance company, and hopefully get my bank to reverse the debit card charge, Go to Steinberg. Family owned and not crooks. read more

This review is for the outsourced 3rd party call center - come on Des Rad - DO BETTER! I know it's a trend in L V to have someone not in the US answer and schedule your appointments, but something has to change. It took 45 min to SCHEDULE an MRI. Your website looks nice and I hope my husbands wait time is not 1 hour plus like others here on Yelp have said. read more

I can easily see why DR has such a low rating. I just spend over three days trying to schedule an appointment, only to find that because I have a spinal stimulator installed. Only one facility at exactly one time could perform the MRI. Next time I will insure that my doctor refers me elsewhere. This is my LAST TIME with Desert Radiology. read more

I very rarely complain however my elderly mother's MRI for her brain and neck have been cancelled twice now. For today's appointment, there's no technician available??? Need to reschedule again. Next available appointment is a month out? I sure hope it's nothing too serious that's going on with her brain. Sad, just sad. read more

Desert Radiology - A 42 minute call to reschedule a month later - Diagnostic Imaging Near Me - Henderson, Nevada

Call center is not right! Whomever manages this department needs to know customer service can't find referrals. I had a person call me back regarding rescheduling and saw my two referrals that needed appointments for. Sent me to call center and they couldn't find it. Last week I walked the referral in and receptionist downloaded it. Calling the call center is so difficult, it takes so long to make an appointment as they ask you too many questions and constantly on hold so they can find whatever they need! You hear people talking in the back ground, it's not fun at all! The office won't make appointments so I'm about to go so where else. Also, I've gone here for 3 years so this is a constant issue for me. Do better! read more

Debra, Norma and Nicole, welcoming team, they got me thru a difficult morning, with last minute xrays for my surgery. They were calm, professional and just nice to have on that day. Thank you for these wonderful ladies. read more

On the website it says closes at 6pm ..I went in for a Xray at 415pm and drove 25 minutes only to be told Xrays close at 4pm.. so basically wasted my time read more

Normally for X-rays it's pretty quick but for mammograms they've been running way behind. It's very cold inside so bring a sweater. Once you get called back everything is a little quicker. The xray techs are kind and good at explaining everything. Just plan for a lot of time in case they're way behind or super busy. read more

It's been a while since I've written a review, but I've continued to use this location for many years now, and my last review still stands true. read more

Primary surgeon referred me, said desert radiology would call me the next day. 2 days passed, no call so I attempted to call desert radiology myself. I Spent a half hour on hold before giving up. Called back later that day and spent another 25 minutes on hold before being connected to a call center in india where they couldn't understand a word I was saying, confirm any of my information, or even verify availability of MRIs. If this is how they treat people out of the gate, it's a 100% guarantee they do not care about their patients in any way. DO NOT GO HERE, and do not trust loved ones to go here. read more

I too have been experiencing a similar situation as Gil S. It is impossible to speak with anyone who has any authority in Billing. I too am a previous health care professional and would never have treated my patients in such an unprofessional manner. As a 30-year resident of the Las Vegas community I can honestly say I have never received such poor service from any type of health care entity. The service provided in the offices was outstanding, but the billing department, or lack thereof is deplorable. I highly recommend bringing your billing department back to the United States. read more

HOLY COW!!! 4pm appointment for an MRI out the door @ 4:15.....ofcourse they want you to come in 30 min prior to your appointment for paperwork ie insurance ~ Still this IS IMPRESSIVE all the staff was nice, friendly & efficient too~ One thing I will never understand about medical offices..... when you call to make an appt they ask for ALL your insurance info including ID/Subscriber numbers, then when you show up for your appt., you write down ALL the insurance info you gave them on the phone What's up with that?? read more

I get 3 text messages saying that I have an approved referral and to call to schedule an appointment. I call the number listed and was on hold for 36 minutes. THEN, after providing all my info, I'm told that I do not have any referrals. This is horrible customer service read more

Just wow! Must be new management and short staff that has really took Desert Radiology down the tubes. Several years ago, I used to feel like they had good customer service, but now two others in my family and I have all had bad experiences in the past couple months. My experience in particular was this... I made an appointment for an MRI for my shoulder. You can no longer make an appointment on their web site. Instead, I had to call and wait for 30 minutes for someone to pickup. Because... when I left a message for a callback, no one called for 3 days. When someone picked up, it was a 4 week wait to be scheduled for ANY location. I showed early on the day of my appointment and they could not find my appointment. They spelled my 5 letter last name wrong, had no email on file, and it appears my phone number was wrong because I received no texts, calls, or emails. When they found my appointment, it was scheduled 3 days later. Apparently, someone rescheduled and never contacted me. When I showed up again on my appointment date, my name was still wrong. Then, it took 10 days for the results to be read and communicated to my doctor. Next, my doctor had issues locating my results, because no one at desert radiology fixed my name and information. After my doctors appointment, I was being sent back to Desert Radiology for a fluoroscopy (injection under xray). Another 2+ week wait. All that time they had the appointment made with the doctors order and the day before, just before the COB, I get a call saying they cannot do the procedure and they cannot get in touch with my doctor. I call BS, because as soon as I got off the phone with them I called my doctor and they answer immediately and I spoke to the nurse. She told me she just received a call, but she couldn't get back through to desert radiology. No surprise there because it takes an eternity for anyone to answer the phone at desert radiology. And to finalize my experience, they wanted to know if there was somewhere else desert radiology could do the injection. Seriously? If the problem is in my AC joint, then how is injecting a steroid shot elsewhere going to fix the issue with my AC joint. My suggestion for Desert Radiology, get your S#!T together! Don't schedule things you can't do, get some more people on the phones, and stop being soo cheap with your staffing. I will note the hard working people there are very pleasant, the technicians are pleasant and super professional. But, accuracy of data entry could be improved. Management sucks because they need to hire more people to improve the customer experience. I suppose the excuse is company profits. read more

WORSE RADIOLOGY Service in Las Vegas and Henderson, Nevada. Calls for appointment takes a long period of time to hold. If you are getting a CT Scan, Pet Scan or any services done they don't send in the insurance authorization request form until the day of your appointment, then they will call you and reschedule your appointment because they did not send in the insurance authorization on time, then they blame the insurance company or making poor excuses " we did not get the clinical or medical records from the primary doctor" Worse customer service overall. read more

I've tried calling multiple times they reroute you to an offshore number in the Philippines to answer your questions and concerns about any billing that it happened here in Las Vegas. Totally unacceptable. I'm also a medical provider here in Las Vegas and I would never treat any patients like this. I was never told what my co-pay was going to be , and now there's no way I can speak to anybody unless I go to the actual physical location I could never recommend Desert radiology to any of my patients read more

Scheduling to get an appointment is ridiculous. Ironically the recoded message says they have updated their system to better serve you. HA 54 minutes on hold, and then I swear the individual asking questions was not listening to anything I said. I don't know how many times I had to confirm the name of my doctor, but then she would ask again, and this is your doctor, correct? She had the medical orders, she confirmed that early on in the 10-minute conversation. I don't know what kind of script they have in front of them but it's ridiculous. Please reinstate scheduling in the office, in person for those of us who choose that approach. read more

I have been using Desert Radiology for over 20 years BUT NO LONGER. I called to make a mammogram appointment and the gentleman was very rude and not helpful. They have grown too big and no longer care about customer service. Go somewhere else. I tried to call back to find out how to get my records but was on hold so long I had to hang up. I would give them a minus number if possible. read more

Has anyone ever attempted calling to make an Appointment???? I've been trying for days !!! And no one picks up!!! I even went to one of their labs to see if I could set up the appt for 2 MRIs and was told that they do not accept appointments at the lab!! Had my Dr transfer me to another imaging center. Pueblo imaging. Unless you have absolutely nothing to do but wait all day on the phone to get someone to pick up the line, then good luck with setting up and appt with desert radiology!! read more

Where do I begin to express my frustration with Desert Radiology on Horizon and Coronado? First my Neuro order and MRI and sent a referral to DR. I called them and spoke with a real person and made an appt. for 9:40 on 7/29/25. I did my online paperwork as instructed, showed up 30 minutes early as instructed, checked in with the receptionist, she said someone will call you shortly and sat down, I then waited 45min. Finally I got up, asked when is someone going to call me, the lady said she will check, she then called me up and asked for my Id and ins. card. I waited again, she then called me and asked for my copay which was $342.00 (with my lousy ins.) which I paid part with a c. card and part cash. She then called me up again and said that my appt was that day, but at 9:40PM at night!! Long story short, I r/s with her, but they had nothing sooner than 30 days out!, I left my deposit thinking I will use it at next visit. Two weeks later, DR called and said they had to r/s my appt, because the tech was out that day and the next avail. day was another 30 days out! I since sch. an appt with Pueblo Imaging with a sooner date. Then came the challenge of getting my money back from DR!!!! It took much yelling and another 30 days to get the money paid on my c. card, the billing dept. is in the Philippines and they did not know anything!!!! I finally called the facility and asked for a supervisor who said she would process my refunds. I did finally get the money back on my c. card and am still waiting on the check to come in the mail for the cash I paid, had to call and yell at someone again to even get this done!! I am STILL waiting on the check now 2 months later!!! If I could give them zero stars I would! They have the nerve to post signs in the lobby to be kind to the staff, when they dropped the ball several times with me. I will never go there again!! I also will never recommend this place to everyone. read more

Started having hip/leg pain so got a referral from my PCP for an x-ray. I've had ultrasounds at this Desert Radiology location and the results seemed to have come back fairly quickly. I had x-rays of my leg on Jan. 22, and they said 5-9 business days for results, which seems a ridiculous amount of time but ok. My leg started getting worse so I contacted the place where I was to go to speak with orthopedist and they got me in the next day and x-rayed me when I got there and had the results in a few minutes! As of February 6, I still haven't heard from this place. Unacceptable. I cringe because I need a chest x-ray for my upcoming hip replacement surgery, and I will need to get it at DR., as this is where my insurance is good at. Maybe a different DR location would help? read more

Should this review be based on the medical industry or compared to other businesses. Doesn't really matter because this place is awful. Incompetent is being kind. They have a sign stating they don't tolerate abusive language and blah blah blah. Sit and wait over 30 minutes to tell you that they don't contract with your insurance. Is there a Ouija board they have to consult? Send a smoke signal somewhere to find out. read more

I brought my mother in to get 3 x-rays of her spine on January 23rd, as of February 3rd they have only sent 1 back to the doctor, and that 1 took over a week. I called Desert Radiology a week after they were taken and was told oh the radiologist hasn't looked at them yet, normally takes 7-10 business days. Then her doctors office called them and they were told, we are backed up due to the holiday, it was a 1 day holiday. FYI.. After being told 7-10 business days, I called other Imaging places in town to ask their turn around on x-rays and was told 24-72 hours. read more

Went for walk in appointment and received msg that clinic was closed until Jan 15. Looked it up over weekend no such msg. A total waste of time. read more

Getting an appointment is hard. No phone answering and no email responses. I am not allowed to walk in to make an appointment and the order, from my doctor, has been sent to them. read more

We have been using Desert radiology for radiology services for many years. They are the gold standard in Las Vegas with locations and service in your neighborhood. The we have been using Desert radiology for radiology services many years. They are the gold standard in Las Vegas with locations and service in your neighborhood. read more

This specific branch of Desert Radiology can do everything relatively quickly. Xrays can be done with walk-in. It's on the corner of Horizon Ridge and Coronado Center. (The other location on Sandy Ridge doesnt do everything) The waiting room is pretty clean too. read more

Worst company ever. Cannot reach by phone for at least an hour then no customer service no help the worst.

Repeatedly, there are issues with scheduling, whether they don't have, or more likely can't find, a referral....you can be in the phone for nearly an hour to try to book one procedure. Today, I'm told to get here at 8:30 AM for a 9:45 AM appointment. I arrive and they can't tell me whether the VA referral was received or how this is being billed. I proceeded to sit in the waiting room and literally watch every single person, there were 25 of us, disappear and be replaced with new people. I go up and say, 'I've been here for an hour, what's going on?' They pull me over and then say 'Oh yeah, we found the VA referral and we're going to bill it through them.' This is the opposite of what I've been told by scheduling and the greeter. I asked, 'why did I have to be here at 8:30 this morning?' They said, 'Oh that was a mistake, you're just supposed to be here 20 or 30 minutes ahead of time.' At that point, I'd been sitting here for 80 minutes waiting for this appointment. Get pulled back, tell them I have a shellfish allergy and that I have broken out when contrast with shellfish based preservative is used--they say they can't do the procedure. I clarify, 'I'm not allergic to iodine, just if you use a shellfish based contrast?' So now, I'm sitting here for another 20 mins waiting for someone to check my file. This place is completely disorganized, despite their clinicians, who usually competent and friendly. They don't make up for all the stress and chaos to actually get to them. I'm not sure what other radiology places are in town, but DR is crazy-making. read more

This place gets no stars. The front office ladies are rude they don't act friendly they look and act like they hate there job. They should probably educated themselves on medical care or find a better paying job so they don't act miserable. Front desk ppl are so rude and the way they TALK to you these old patients is WILD! I work in healthcare im an ultrasound tech and I never speak rudely to my pts. Get it together guys! If it was your grandparents or anyone you loved treat them with some kindness. Atleast act like you don't hate your job. read more

Desert Radiology "SUCKS!" Don't try don't go they schedule by first available you must take them seriously they rescheduled my appointment 3 times once the day before they confirmed then 2hrs texted me appointment move to following week at a different office. Well as a RN who's sent ppl for numerous tests/procedures/surgery in a job requiring these skills. NO ONE ANSWERS the Phone til a Miracle Rescheduled to Simon Med /takes my insurance that I complained to my insurance about DESERT RAD and hope a governing board nails them a Hefty Deserved FINE! I WILL DO MY PART as THIS is NOT the NORM! read more

Absolutely horrible. Received an ultrasound and 36 days later still haven't seen the results. They have every excuse in the world when my doctor called looking for results. Additionally, no one ever answers the phone. Stay away. read more

5/27/2013....on HOLD over an hour to make appoinment! Ridiculous. Can;t get a Venous Doppler or CT scan until July. 2. They either need more staff or a better system!!!!!! read more

My wife waited on hold for 2 hours to make an appointment. The woman who made her appointment did not understand her dr's orders and we had to have the dr's office call DR to clarify. After prepping for the ultrasound and getting here, my wife is told they can only do 1 ultrasound because the order is incorrect. Not sure why the girl who made the appointment could not tell us that. Now we're frantically calling her dr's office to try to get the order faxed over stat. Luckily her dr's office responded immediately and faxed over an order. They were able to complete the 2nd ultrasound but talk about unnecessary stress. While the ultrasound tech was not rude, she was extremely dry. In addition there's multiple elderly patients who have been waiting an hour for their records. read more

When making an appointment this is the worst. I have to wait for 15 minutes then they'll answer and if they accidentally hang up they won't call you back. They should do something about it. read more

Cathy the ultrasound tech went above and beyond like I haven't seen in a long time! Especially in the medical field. My doctor submitted the referral in a different way. So I almost was unable to have the ultrasound!!! Thankfully Cathy pushed for me and helped make it happen. Brandy also stepped up talking to my provider on the phone. Again I can't express how greatly appreciative I'am of Cathy's due diligence. As well her knowledge as a tech! Thanks again! read more

Terrible, the quality of care was fine but early the next day the card I used at this facility was being used for various fraudulent charges. They used another name and address for the packages but they used my email address. I sent several emails to their corporate office but never got a response. I'm sure I'm not the only person this has happened to so BEWARE!! read more