They would have a hard time making it any more difficult than it already is to work with them. Original availability over a month away for first available appt. Multiple cancelled and rescheduled appointments. I finally am allowed to go in yesterday after two months of pain and frustrating phone calls. I wait two hours in the lobby before getting called, get changed, go to the machine, they tell me the dr ordered the wrong test and I won't get the images I need so I had to leave. I called my dr and looked at the order, it was correct. I have no idea what this place is doing. I am writing this review sitting on hold with their office for the last twenty minutes and counting trying to get it rescheduled I guess. This should be fun. Assuming the internet is still a thing by the time I get off, I'll plan on updating my review with the result.
Update: Another 30 minutes of my life gone. After him checking for an eternity combined with a bunch of direct harsh and words by me calling out the bullshit, I was told I was right and they had no idea why they wouldnt take the scan yesterday. He (James) then hung up on me... Called back, got the run around, spoke to two people trying to get back with that one person. I'm now sitting waiting for a callback from the original person... Not to worry, I'm told it will come in the next 5 minutes.
Update: So its been 20 minutes, no callback. Apparently, I've been playing checkers when everyone there is playing chess. Back To the Queue!
Update: Spoke to Sara. She seemed nice, explained it all again, tried to get a supervisor (?) then hung up on me
Update: Its been over another hour. Im now on the phone with Cinthia from scheduling who appears to be even worse than the rest I've dealt with. Rude, unhelpful, lying. She tried to transfer me to a supervisor. I waited on hold for a while, got a message similar to how Ive been hung up on in the past, but then an answer! It was Cinthia again, who seemed completely unphased that I had not yet been transferred, happy and ready for the next sucker. Once she realized she still had me on the phone, I got a dry stay on the line sir. Back to on hold where I believe she has no intention of ever transferring me. Been on for another 20 minutes now. Wait no, she just hung up on me. I feel my soul escaping, only a husk of a man fueled by anger remains.. That and this pain in my arm...
Update: Finally found the first competent person there it seems (praying). Thank you Annette! I think she actually sent an email to a supervisor to call me back. Time will tell. Pray for me
Update: Well it's been a week. No callback. I doubt site manager Gavin exists, but if he is he should be very very ashamed. Today my Dr called them. To get it sorted and push along. Simonmed called me, scheduled an appt for friday, confirmed they had my insurance authorization, all good!
Update: Simonmed almost immediately sent me a follow up message saying my appt has been cancelled and didn't have insurance authorization. I spent two very frustrating hours on threeway calls between simonmed and insurance. Seems like my appt is back on for friday. I mean if you've made it this far in my review and need a scan, you should know by now to NOT EVER use this facility. This has been more painful than my arm. Unless you are very bored, looking for another full time job, and thrive amidst incompetence, lethargy, and confusion, getting a scan here is not worth it. read more