The common theme to many reviews is poor management and customer service. We can attest to this!…read moreWe (2 adults) purchased the Summer 5 activity pass ($49 each) at 11:45 AM. We were able to ride the chairlift up and back. We went to get into the line for the Alpine Slide. Almost immediately, they closed everything down due to lightning strikes near by. 30 minutes and extended another 30 minutes after each new strike. Reading the website, it states that when a weather DELAY happens you have an hour to ask for a refund. It also says after 2:00 there are no refunds. If you use your pass at all, you get a partial refund (great! We'll take the 75% refund since we rode one activity and the delay kept getting extended) Holy cow the nonsense at the ticket booth! No refunds unless they "close". You can use it all season. Different terminology on the website and on the laminated sheet at the register. We were leaving to go back to AZ the next day so we wouldn't be back this season. It took 4 families asking for refunds and referring to the website's refund policy (delay vs closed not selling any tickets during the delay so are they closed?!!) and 3 levels of employees to finally get our money back and then finally admitting the policy terminology is contradictory and confusing and "will be updated and changed soon". The activities all looked fun and we understand weather happens but this has to happen a lot with summer storms. They really try to steal your money with a poorly written policy and a rude cashier who obviously never read the website. Questionable if we'll return.

while weather can't be controlled, the communication from the resort about the conditions was…read moreawful. by day 2 only 20 of the 107 trails were open. the office messed up my ticket exchange and i paid more for their mistake. ticket office staff was rude. we had an injured child skiing and while waiting for her to be brought down an employee told me to chill out and have a cocktail. staff was so rude. mountain was mug at the bottom. can't control conditions but your employees don't have to ruin the experience.

I'm really surprised there are no reviews yet for Hesperus! It really is a great little ski area…read more No frills, a handful of slopes with a single ski lift and a basic shop/concessions. While some may think this a negative, I think it's hugely positive! The few times I've been, there is never really a crowd and the staff are so friendly. This is particularly a positive for a beginner snowboarder like me! The same company that owns Purgatory also recently bought Hesperus, so you can be assured you're skiing/boarding at a quality ski area. When you want more of a low-key day skiing or boarding, Hesperus is a great choice. They also have tubing and offer lessons and equipment rentals. They are also significantly cheaper than Purgatory.

We had an absolute blast here today! Super chill place that's not super crowded for beginner…read moreskiers. The snow tubing area is perfect and so much fun for the non-skiers in the family. If you're traveling to Durango, this place is well worth your time!

Absolutely loved the Silverton Train! The views were incredible, the ride was awesome, and the…read morecustomer service was top-notch. Everyone was super friendly, helpful, and made the whole experience even better. The service was fast, friendly, and professional, and the staff really went above and beyond. 10/10 would ride again--and probably take way too many pictures again. Definitely a must-do if you're in the area!

One of our favorite scenic adventures in Colorado was riding the Steam Train at the Durango &…read moreSilverton Narrow Gauge Railroad. My son and I planned ahead and purchased our First Class tickets several months in advance to secure our seats. The adults-only First Class car had sold out nearly three months ahead, but we were fortunate to obtain seats in the Prospector First Class car, which welcomes families. The First Class experience was excellent and included comfortable your own attendant, restrooms, individual padded chairs, unlimited nonalcoholic beverages, a souvenir insulated cup, and a keepsake gift bag. Guests were also treated to a blueberry muffin at the start of the trip and a chocolate chip cookie on the return journey, which added a nice touch to the overall experience. The scenery is truly the star of the trip. The breathtaking views of the mountains, river rapids, forests, and rugged canyon landscape are unforgettable and worth the price of admission alone. For the best views, I recommend sitting on the right side of the train traveling to Silverton and on the left side during the return to Durango. While the large windows provide good visibility, I found that photography from the seats can sometimes be obstructed. If capturing great photos is a priority, consider choosing seats near the middle of the car so you can easily anticipate upcoming viewpoints. Alternatively, seats near either end of the car offer quicker access to the outdoor platforms, where the best photographs can be taken. Passengers should be aware that the historic steam locomotive creates a fair amount of movement. The train rocks and sways regularly, which is part of its authentic charm, but those prone to motion sickness may want to take preventative medication before departure. The crew advises maintaining three points of contact whenever moving about the train, which is excellent advice. The journey is approximately three and a half hours each way, with several stops to refill water for the steam engine. While passengers are welcome to bring their own snacks, there is also a food and alcoholic beverage car available for additional purchases. This is certainly not an inexpensive excursion. Our two First Class tickets cost just under $500. When the staff asked whether it was our first train ride, I laughed and thought, "Yes, because this is probably not an everyday experience!" However, after seeing the spectacular scenery, I can honestly say it was worth every dollar. When you arrive in Silverton, I recommend heading directly to the restaurant where you'd like to eat rather than wandering around first. Time is limited, and lunch lines can become quite long. Silverton itself is a charming former mining town filled with restaurants, souvenir shops, and fudge stores. While shopping opportunities are plentiful, expect typical tourist-town pricing. Overall, this was a memorable and worthwhile experience that combined history, adventure, and some of the most stunning scenery in the Southwest. If you're visiting southwestern Colorado, I highly recommend making the Durango & Silverton Narrow Gauge Railroad part of your itinerary. It was an unforgettable highlight of our trip.

Amazing views from this 7.8 acres, very private property just 10 minutes north of old town Durango…read moreadjacent to the posh Dalton Ranch. Perfect for a large family or a company retreat, this home would be best for a ski vacation. Just a mile off the main road to Purgatory (one of the best and most under rated ski resorts in America) the county road is well maintained in the winter months. Drawbacks: no hot tub or outdoor jacuzzi; in spring and fall the county road is packed with mountain bikers; summer can be hot in Durango and this property has no a/c. All in all an excellent place to stay!

From the owner: Luxury Vacation Rental for families and friends, destination weddings and anniversaries, business…read moregroups of up to 18 guests. The Main House has normally sleeps 8 in the 4 bedrooms, but a few more can be accommodated on a trundle bed set and/or an air mattress. The Guest Unit sleeps 6 in three bedrooms. Located in the beautiful Animas Valley, Red Cliff Guest House is between Durango and the Purgatory Ski Area making both convenient for winter and summer activities. Dalton Ranch Golf Club is only two miles.

Nice people had lots of stuff wish it had the pants I wanted but alas it didn't soooooo yeah still…read moregood

We were met with a friendly, helpful staff that promptly fitted us with skis for the weekend. So…read moregreat! Will be back!

Like other locations I've stayed at, impeccably clean. I've become a fan of Club Wyndham for towns…read morewhere better-than-standard lodging options are hard to come by or it's a quick stay. This location was like its Pagosa counterpart, very clean, easy check in and check out, simple but impeccable, no frills accommodations. Not luxe per se, but simple and perfect for four nights.

An excellent stay! We chose this hotel based on proximity to main street and the train station and…read morewere very pleasantly surprised with the quality of our room. It was nice, clean, well-equipped, perfect temperature (adjustable) and had a cute little balcony. It was a few minutes walk from both main street and the train station; we didn't drive for two days! A few things to note: there is no room service (at least during our stay), the front desk closes at 9p - like most of the town, the vanity is a little dim for makeup and there are no vending machines or any way to buy drinks or snacks at the hotel. There is also a $12 parking fee per day that was not listed when we made the reservation. Overall, it was an excellent choice! Looking forward to our next stay.

Quick n easy check in process w/efficient desk staff…read more Honored my request for second flr (FYI No elevator, but stairs were not bad). Room was clean and bed was comfy. Only gripe is the thermostat. It's central for whatever reason so I was either roasting or freezing and there was no method to the madness as how the damn thing worked! But for the price (I redeemer reward pts for my stay) and location (center and near everything) can't complain too much.

On our motorcycle trip from Richmond VA to the Grand Canyon and back, we are trying to stay at…read moreplaces that won't break the bank. In this case, there was very little available in Durango because of the holiday weekend and the many activities scheduled. I had a horrible time finding anything. The Booking.com site was acting a fool and I ended up reserving two rooms. Only needed one and the policy states no cancellations. I called the hotel at midnight, while trying to deal with Booking.com. I spoke to Sherry who sensed my panic. She said she'd see what she could do to get one room cancelled, but offered no guarantee. Ten minutes later she called back saying I was good to go with only one reservation. My opinion of Econo Lodge got bumped up a notch! Upon our arrival, we were greeted with a smile. The reception area was clean and orderly. Our room was small, dark outdated, BUT clean. The beds were comfy, the water was hot and the shower pressure was good. The continental breakfast offered was better than many we'd experienced on our cross country travels. I'm giving this Econo Lodge a 5, not because it's top notch, high end, fancy, but because, in it's class, this budget hotel meets the bar.

We booked a few nights at the Marriott Durango and were disappointed with our experience,…read moreparticularly during check-in. As Titanium members, I inquired about a room upgrade. The front desk associate told me she would be happy to provide an upgrade, but I would have to pay the difference in room cost. When I mentioned our Titanium status, she explained that due to a recent system upgrade, the computer would not allow complimentary upgrades and that a guest the previous day had been charged extra when she attempted one. After getting to our room, I called the Titanium support line, which appeared to route to the standard Marriott customer service number. The representative initially tried to assist with the upgrade request but eventually transferred me to a manager. After explaining the situation, he placed me on hold and contacted the hotel. When he returned, he stated that upgrades are not guaranteed and that I would need to pay for any upgraded room. When I asked why, he became defensive and ultimately ended the call, which was frustrating. The room itself was nice and clean, but for a stay of several days, it would have been nice to have a larger room with a couch or additional living space. The hotel is conveniently located about a five-minute drive from downtown Durango and the train station. Breakfast was just okay; we mainly had cereal and drinks. One highlight of the property is the beautiful outdoor patio area, where deer frequently walk by while guests relax. Overall, the hotel has a good location and pleasant outdoor space, but the handling of elite benefits and customer service left us disappointed they had the rooms to upgrade it's not like the place was packed. This is the second Marriott that this happened all the others we had no issue on our 3 week trip.

It is on the outer edge of the town. Walkable but we didn't bother…read more Hotel is clean. Slow elevator - one for each floor (I think). Jacuzzi is out. Front desk is vacant at time, such as during the breakfast time. Weak water pressure, slow WiFi; no usb ports. When I ask for a lotion, they ask me to go down to get it. Breakfast is chaotic. Diluted orange juice. Not enough seating and outdoors is too cold.

Great location ! Very close to multiple grocery stores, including Albertsons ! Really nice , warm…read moreand welcoming staff . Everyone went above and beyond in terms of customer service . Shout out to Delaney and Iresa who made my stay especially wonderful. Also really love the smell of the body wash and shampoo ! My ADA room had a riverview and was very cozy and convenient to the elevator ! Also, the cookies were really too die for! This will definitely be my preferred hotel choice for future stays in Durango / visits to purgatory mountain resort!

They upgraded me to the river view and 4 th floor great room now I am enjoying some dinner at the…read moreAnimas grill the fish and chips were cooked to perfection and the sweet potato fries were delicious and I heard that Ton the chef was cooking these delicious foods great job Tom