Cancelled on me day of appointment, rescheduled for 2 weeks later. Showed up to assist installing a…read moretoilet (that I had already bought beforehand) and wanted nearly $800 plus dispatch fees. This company is practically a scam - DO NOT USE THEM!

A plumber for $600.00 an hour. He showed up an hour late (my time is worth at least of what they…read morecharged me). That's the start of my problems. I needed a plumber for simple reasons. My shower was leaking at the shower head and needed a simple washer for bathroom sink. He took about an hour for what he did. Then he lied to me about he said he was done and told me the water would stop leaking in about an hour. He presented me a bill for $690.00 and I was aghast, I at no time was paid it with my Visa card was there an estimate of cost. Which I would have found an alternative plumber. He just started on the job. I should have my pants down as if I was getting screwing by Garden City Plumbing. One star for service requested. One star for quality. Minus 5 stars for value.

Had a water leak in shower and toilet so I contacted our American Home Shield warranty on Friday…read more not expecting to hear anything until the following week. Mark contacted me the same day and had two plumbers at my house and fixed Monday. Both guys very polite and very confident and both went above and beyond the scope of work. Thank you so very much Advanced Installations.

Our ancient water heater rusted out and flooded the bathroom. Advanced Installations promptly came…read moreout & did damage control until the heater could be replaced. I won't get into dealing with American Home Shield (stay away from them!) but Mark bent over backwards helping us navigate that process. Once authorized by American Home Shyster, Hank came out and did an awesome job getting the new heater in.

I cannot put into words how grateful I am to have found Sean and Jason to help me with a huge…read moreplumbing project on a previously neglected property. They really went above and beyond to make sure I was all set up. Sean was great at communicating and I could not have asked for a better plumber for this crazy job. I would recommended SMX plumbing to anyone and everyone and definitely will be calling them in the future for any other plumbing projects I have. THANK YOU!

Called them on a Sunday and they came out that day. Had them work on my heater and they had it up…read moreand going in no time. Their price was very reasonable and I abs recommend them to anyone.

Will with Snowmelt Piping installed a gas Tankless hot water heater and a new copper water main for…read moremy parents' dream home. For the seven day contract (and during a blizzard) he arrived on time daily, finished all installations to perfection; moreover, he took the old piping and hot water heater to be recycled. A true master of his work and word. What a peace of mind it is for me to know my parents are safe with their tankless hot water heater, piping, and their drinking water!

WOW WOW AND WOW!!! Will did an amazing job in our 1960's home. The request was pipe replacement of…read moreour old galvanized pipes along with a tie in of pex for a kitchen update in 2015. Will came and took a look at the situation, sent us a quote and we scheduled a time that was mutually agreeable. He was very methodical and purposeful when removing and replacing the pipes. This process took about a week to complete and we were only without water for one day. Please know that a plumber and a pipe fitter are different and Will is a pipe-fitter and truly gifted in his craft. Many Montanans live under the rule "leave no trace" and Will did just that. He removed and disposed of all of the old pipes and cleaned up after the job was done. If you are looking for someone who is meticulous, Will is your guy! We couldn't be happier and now our home is ready to welcome updated bathrooms!

I scheduled a service call for a propane fireplace that wouldn't light. The technician diagnosed a…read morefailed gas valve and quoted $1,620 to replace it. This was suspect for a number of reasons. First, the fireplace is 3 years old. Second, they would not guarantee that this would fix the problem and the part was not returnable. Third, after the technician gave me the part number, I looked it up and it was a $200 part. Nothing added up about this experience. I didn't feel confident in the diagnosis and got a second opinion. The second company (Energy Partners) found the actual issue: a bad thermopyle, replaced it while there, and the entire repair cost $225 including the service call. I shared these details and asked Hellgate to review their misdiagnosis and refund the $200 service fee, but they refused. This was a significant misdiagnosis with a nearly $2,000 unnecessary repair recommendation. This level of misdiagnosis undermines trust, and customers deserve far better. I cannot recommend this company.

Needed the tank on a toilet replaced. Had one replaced a few years back, cost $275.Called two other…read moreplaces first, they were booked out, both quoted approximately $300. Called hellgate, they could be there the next day, I didn't ask for a price, they did the job, took 30 minutes...$601. Twice what everyone else charges. Absolute ripoff. Never deal with this company unless you've agreed on the bottom line price beforehand.

TLDR: I spent nearly $342 for absolutely nothing…read more I called Right Now because I was having an issue with a mini split that was freezing up. It was no problem getting an appointment, and the technician showed up on time. But once he got there, all he did was attach a handheld device to do a line pressure test, which he deemed within spec (less than -1.5psi) and which did not indicate a need for additional refrigerant. He did advise that he would add some more refrigerant upon request, but also that it would be a considerable charge just take the equipment off the truck, and that refrigerant is expensive and at a 1lb minimum. So based on his feedback, I opted not to get the refrigerant. Good thing! After about 30 minutes, he charged me $342 without doing anything to resolve the freezing issue or indicating what else might be causing it, and went on his merry way. The freezing obviously continued. I called to book another appointment, but since he was on vacation and not available for another week, I went elsewhere and booked a tech the next day. They came out and ran a number of diagnostic tests and evaluations the RN tech didn't, and very quickly found that the root of the problem was a clogged blower and evaporator - which the RN tech didn't even so much as LOOK at. They showed me and it was immediately clear that this was an obvious problem - and again, that was just on a quick visual inspection! Right Now was an ABSOLUTE waste of time and money, and I absolutely will not be calling them for anything in the future. And any argument that "we don't typically service a particular brand" is moot. If you don't want to or can't do it, don't set the appointment. And if you aren't going to demonstrate the care or make a basic effort required to provide a solution to an obvious problem, how can you feel right about charging THAT MUCH for a nonsense service? AVOID AT ALL COSTS

Some years back, I used Right Now Heating to service my home furnace and air-conditioning. I was…read morevery satisfied. Tony was excellent. Right Now plumbing also redid my entire plumbing system in 2019-'20. My biggest complaint was that nothing was marked to indicate which levers and water tanks went to the corresponding units. Upon repeated requests, they reluctantly marked them, except for the well. I asked again (and again), "please put labels in the well." They never did. A couple years later when there were problems, I called and they did come out and marked the well at that time, for a very large fee. In winter/spring of 2024, when a tenant couldn't get hot water, we learned that they labeled the water tanks entirely incorrectly. In 2023, I called them for furnace work for both my home and rental units since I had satisfying furnace service in years prior. I won't go into the details. I was charged more than my lawyer per hour! They actually caused damage, which another heating business had to fix. I will never use them again. I told Joe, the owner, about my experience and he said they had to fire that employee. I was never offered recompense for the damages or the egregious fees. Another case of a business getting to big to maintain quality service.