Great used car dealer Friendly Trustworthy fair Adam is a great guy to deal with super clean low…read morekm cars I would recommend this dealer to any one

Awesome experience here!…read more Came here to get an oil change and their rates are much better than the competition! I also came back for a Gold Detailing package and they did a fantastic job inside & out! Overall, I highly recommend this dealership to anybody and I'll definitely return!

Every so often, I have to reach out to McMasters' parts department Time and again, the staff in…read morethat department are rude and dismissive If you need parts find a different Chevy dealer

Great service, on time, every time. Wouldn't trust my car to anyone else. They keep me safely on…read morethe road.

sold me a used tire, I was told when I had it put on elsewhere that it was unsafe and should not…read morehave been sold. I am aware that it is buyer beware on Marketplace but did not expect this from a mechanic's business. I was expected to drive over an hour on the highway so it could be inspected. My safety was not worth the hassle.

My Jeep was vandalized badly and ended up being a write off (downtown London living I guess), and I…read morethus had used snow tires that I no longer needed. I shopped around to get the best price, and came in to get a quote for the set. I had a rough idea what I could get for them and was happy to get a fairer price for them from Ricky compared to other places selling used winter tires.

This has to be the worst service department in London !!! Hands down !!…read more I have made 3 appointments , Kia has called to cancel them 3 times ! WTF Kia !! I purchased my car there , this seems to be the norm ? they don't care about me as a customer ? or the fact that I must drive from Strathroy for service ! I can't even get a call back when leaving a message ? This dealer clearly does not care about customer service ! when they go out of business they will blame something else probably .

I helped my mom purchase a Kia last week. The sales guy…read moreshowed up late... tried to sell me a different car that we'd discussed on the phone... told me he'd take care of everything (including towing the trade in). My mom's trade in in still in her parking spot (at the Retirement home). She has to park her new car in visitors, and risks getting it towed. Airport Kia has been notified and have done nothing ! They are not a decent nor respectful Dealership! Don't buy a car there !!!

Great to have everything for our company at one Ford location....from parts-service-body…read moreshop-sales-commercial!

I went to Highbury Ford for repairs covered under recall warranty. I was told to bring the car in…read morethe morning, so that I can pick it up in the evening. I did as the person suggested. Later that day, the technician called me to say that they'll need it for one more day because it's a bigger job than expected. Although, this wasn't ideal for me, but I thought it was understandable. The next day, I was waiting for a call, so I can pick up my car. No call. I called late afternoon and they said that they'll need another day because they don't have the parts (which is something that should have been arranged when the appointment was made the previous week). At this point, it was too late to arrange a loaner car, so I wouldn't have a car for three days. Day 3: I call a few times in the late morning in order to arrange pickup of my car later that day (I worked, so would have to make arrangements for someone to drive the car to my apartment), but the technician didn't pick up the phone. I left a message for him to call me back . I called again around noon. The person I talked to said the tech is on lunch, but that he would tell him to call me right away. No one returned my calls. I called a total of 6 times that day and my talk would not return my calls. Later that day, while I was at work, he called to tell me my car is ready. Because of the nature of my work, I had to scramble within 3 minutes in order to make arrangements for a family member to pick up my car. When I finally got into my car, the bluetooth was no longer working Terrible communication. Broke the bluetooth in my car. Do not recommend coming here for service. I will not be returning Update: I went to a different ford dealership for diagnostic. They identified the issue and said highbury ford made a mistake. I brought the receipt for this to highbury Ford. Manager at first tried to dodge responsibility, threatened to have me trespassed because I raised my voice slightly, tried to get me to call ford canada (which is useless and he knows it because they have no control over dealerships). Refused to pay because I should have gone to them despite them having a conflict of interest and having lied to me previously. In a previous conversation he said I could go to another Ford dealer for diagnostic and now he said "but I never said I would pay for it". Completely unprofessional and dishonest. Situation has been reported to Better Business Bureau

Always bring my Tiguan for service to this dealer. Trustworthy and excellent service. Their staff…read morewas friendly and helpful.

I've been a loyal customer, consistently giving five stars, but now I'm forced to give a one star…read more After trusting this dealership to fix an issue with our vehicle--and paying a high price for it--the problem returned within a month. We've reached out multiple times, spoken to managers, and brought the car in repeatedly, yet there's been no resolution, only dismissiveness. Why were we charged for parts and labor that didn't solve the issue? This feels like a money grab and dishonest service. We were considering buying another car from them, but no longer. After months of effort and wasted time, we're left without trust and out of patience. All we're asking is for the job to be done correctly or our money refunded. To make it worse, the "fixed" issue became a safety risk while driving. Consider this a warning--ask questions and demand accountability if you choose this dealership.

We bought a car from there not even 3 years ago, now the whole under carriage is rotted out and not…read morefixable. Does anyone there do safety's on their vehicles. Good money wasted....

Owner Andrew is sketchy. They sell cars that are not up to code. Who's doing the safety there??…read moreDon't buy from here if you want a quality vehicle and want someone to stand behind their vehicles sold.

Do not fall for these scams artists!!! They got 500.00 out of me and then tried to get another…read more750.00 as a deposit for a 5000.00 loan. When I realized what they were doing I demanded my 500.00 back and was told it would arrive in 7-10 days via certified cheque which I know will never arrive. Never answer any email from Joshua Blake...full time scam artist!!!!! Small claims court here we come!!!!?

If couglin lendings contacts you by email report them. They are scam artist and will take all your…read moremoney by saying it is down payment to get loan for $5000 however you do not get anything they got me and they will get you too. Be very aware. Their website is fake and you cannot even find them when you search on google not even reviews. I prayed to god these criminals get caught by the cops and thrown in jail.