Started dealing with London airport Hyundai through leasing a vehicle in 2020 which went very well,…read morehowever since then it's been nothing but frustration. When we went to pick up our new, used vehicle we were told that everything would be ready for us on a certain date, but then when the car was not up to standards (missing cup and door handle mats, broken window shade clip, non-reset Bluetooth/entertainment system from previous user giving us their information which also has its own issues, no spare key given and squeaking breaks that are normal apparently?) we were told it was because they had to rush, which made no sense because they texted us telling us that the car was ready for pickup and only needed the plates on which was a 10 min appointment but we were there for 1.5 hours. We were told to come between 12-1 to pick the car up, but when arriving in that window the car was most definitely not ready. I would be shocked if they clean or even inspect the vehicles quite frankly before giving them out to the next customer. Now while all of this is annoying, it wouldn't have warranted any form of frustration. It was receiving a phone call from London Finch Collision asking if my previous car was still mine because it was in an accident and the ONLY identification for the vehicle they had was an old oil change bill I hadn't taken out and Hyundai didn't pay attention enough to their detailing before giving a car out. That was the straw that broke the camels back. Upon confrontation about this issue with Finch, we were told it was a "phishing" call, which it absolutely was not. The collision center called Hyundai after me and the front reception told us that they had just received a phone call from them as well to follow up with everything. After calling them out for it, we haven't heard anything back. Very poor customer service/satisfaction, very poor detailing, very poor customer information security and very disappointed with London Airport Hyundai.

Never have parts in they need for your repair. Always multiple trips on for a single issue. Two…read moretrips at least if you are lucky.

Great used car dealer Friendly Trustworthy fair Adam is a great guy to deal with super clean low…read morekm cars I would recommend this dealer to any one

This has to be the worst service department in London !!! Hands down !!…read more I have made 3 appointments , Kia has called to cancel them 3 times ! WTF Kia !! I purchased my car there , this seems to be the norm ? they don't care about me as a customer ? or the fact that I must drive from Strathroy for service ! I can't even get a call back when leaving a message ? This dealer clearly does not care about customer service ! when they go out of business they will blame something else probably .

I helped my mom purchase a Kia last week. The sales guy…read moreshowed up late... tried to sell me a different car that we'd discussed on the phone... told me he'd take care of everything (including towing the trade in). My mom's trade in in still in her parking spot (at the Retirement home). She has to park her new car in visitors, and risks getting it towed. Airport Kia has been notified and have done nothing ! They are not a decent nor respectful Dealership! Don't buy a car there !!!

Every so often, I have to reach out to McMasters' parts department Time and again, the staff in…read morethat department are rude and dismissive If you need parts find a different Chevy dealer

Great service, on time, every time. Wouldn't trust my car to anyone else. They keep me safely on…read morethe road.

DONT EVER LEASE FROM THEM. SCAM. So my gf was dealing with a price to lease a car she wanted and I…read morewas at the parts area. I hear a salesmen say to a boss type looking guy... I got another 33 bucks out of her on the lease and im gonna try and get her to get more and they both laughed. He glanced over at me and walked away. I then texted my gf and told her to STOP and come to where I was. 2mins later she came and I told her they were trying to rip her off on the lease price. We were discussing leaving and the sales guy came to get her back and he said anything wrong. I told her to take care of it. She turned and said to him ...oh I've changed my mind. We are going for a 33 dollar bite to eat...He looked dumbfounded and i started laughing. He looked over and it was like a bell when off when he saw my face and we were together. Shady

Always bring my Tiguan for service to this dealer. Trustworthy and excellent service. Their staff…read morewas friendly and helpful.

worst dealership I have ever been at. give you the run around avoid my calls put a deposit down to…read morehold a vehicle and other people are out test driving it. just disgusted. save your time and money and go somewhere else!

Went in looking to lease/purchase a new vary basic RAM and was less then impressed. The sales guy…read morewas so stereotypical I had to laugh. Thier price was over 120% higher then their competition on an apples to apples truck. It was comical, I had to ask the sales guy if he had made a mistake, "nope, that's the best we can do".The interest rate had to have been close to 30% without knowing anything about my credit history. This is not the first time I've been less then satisfied with this dealership at thier last location. Spend the time and to dive to another dealership.

I highly recommend Melodie if you ever want to purchase a car. She is absolutely honest about her…read morevehicles. We tried and tried to get a vehicle, tried all kinds of dealers. What they could NOT do in a year or more, Melodie did in about 3 to 4 hours. She was very patient with myself and husband while we made our down payment. She went above and beyond to get us into a vehicle. We did have our eyes on one or two particular vehicles, and believe me the vehicle she got us into we absolutely Love it, it was a different one but suits us so much better. The vehicle was ready when promised, if we EVER have to get another vehicle Melodie will be the only person we will deal with and her business, Empress Auto, in the future. It was so easy getting into this vehicle.

Awesome experience here!…read more Came here to get an oil change and their rates are much better than the competition! I also came back for a Gold Detailing package and they did a fantastic job inside & out! Overall, I highly recommend this dealership to anybody and I'll definitely return!

Khalid and Felix are excellent people to work with. They went over and beyond to make sure i was a…read morehappy customer to which they have successfully done. Would not hesitate to deal here again in fact it's my first choice for my next vehicle. Thanks guys for a awesome experience

From the owner: Used Car Dealership. Buy/Sell/Trade a variety of used cars ranging from SUV's, Pick Up Trucks,…read moreSedans, and Coupes. We offer financing as well on all our vehicles! Check out our ever growing lot of vehicles at our dealership or at our website.