***DO NOT USE THIS INSTALLER***
This contractor did major installs for us in two homes under the watchful eye of a contractor. The first install, 14 years ago, went fine. The second install, an even more massive project, went well. BUT, follow-up or warrantee service of any kind? Forget it. He doesn't answer calls. His staff passes messages along and there is NO FOLLOW-UP. NO EMERGENCY/WEEKEND SERVICE. This I discovered on a Thanksgiving morning when, with water all over the basement floor, I called (and emailed, and texted) and never heard back. Same thing when my heat pump seized up during an ice storm on a recent Sunday. He doesn't even follow-up the next week when he's back in his shop.
Don't use him unless all you care about is the install - not the warrantee service or beyond - because you'll never hear from him or get proper service unless a contractor is threatening him.
You'd think I would have moved on earlier, and I have begun assembling another team, but today finally did me in. An basement boiler expansion tank exploded with water all over the tank and boiler - he installed it only a few years ago so I brought picture to him to see and said I'd need sooner than later service, which is usually a matter of phoning 25 or more times to get on his schedule. He said to go elsewhere... so here I am, finally putting truth to paper. After all this time, and a fair shot of loyalty to him over some pretty trying years, it feels good to move on but also to be able to say with all honesty, DO NOT USE THIS INSTALLER. DIVA PLUMBER. ZERO SERVICE. read more